icab.uk.com Reviews 136

I would like to commend Dave and Paul for their outstanding professionalism and approachable manner. Their exemplary service reflects positively on ICAB, and I consider them valuable assets to your organisation. My sincere thanks to both for their excellent service.

I cannot thank ICAB enough for the service provided. I had to move out of my own home due to water damage and Churchill Insurance, assigned ICAB to seek accommodation for me. I had a named worker, who kept me up to date throughout and supported my move into rented accommodation whilst my own home is repaired.

We had a pod delivered when work was needed on our kitchen. It stayed with us for around a year. The whole team were just great. The guys who delivered it and came to collect it couldn't have been more polite. The contact team in the office were always there and very helpful. Thank you to all of you.

Darren and Paul came to collect the pod today and they were very professional.

Our house was rendered inhabitable after fires in several properties in our block in March 2025. Paige was amazing from the start, always patient and professional and helped us sort out accommodation for the 7 months whilst repairs to ours were carried out, dealing with troublesome and unhelpful estate agents, and negotiating on our behalf with the loss adjuster. I can recommend to anyone considering.

What an amazing company. My house caught fire and I was introduced to ICAB through my insurance company to support in finding temporary housing accommodation. Rosie who was my day to day contact was brilliant, she went right to it and within a week we had found the right accommodation for me and my family. Vanisha, who works with Rosie supported the move making sure all furniture and essentials were in place before we moved in . What a team, made such a difficult time, so less stressful. Thank you ICAB.

Rosie Gordon was highly efficiant and helpful at administering my emergency re-housing into a six-month let in the aftermath of a severe flood just before Christmas.

We had a kitchen pod in our driveway for just over two months. Delivery was arranged and on the day the delivery team phoned to advise they were on the way with an estimated time of arrival.
Installation of the pod was done and then the contents were explained.
Upon collection of the pod again we received a phone call advising they were on the road.
Dave and Paul esq were very professional and friendly

We had a kitchen pod delivered because of extensive water damage in the house. The pod meant we could remain in our home whilst the work was carried out (5 months!).

Pod was delivered quickly when we needed it and collected just as quickly when we were finished. The guys (Pete & Chris) were great; they explained everything.

Hopefully we'll never need to use them again, but would totally recommend them to others that might need to.

Product and delivery/ collection team were excellent

Hi Gabby,
I gave a high rating because you were genuinely helpful from start to finish. You handled everything quickly, clearly and very professionally, which made the whole process much easier for me.
Thank you again for your support.

Very poor customer service. After reporting an electrical emergency, we were left waiting in complete darkness with no clear updates or reassurance. The second call handler in particular was dismissive and showed no empathy at all, despite being told that we have a sick child in the house.

In a situation involving electricity, safety should be the priority – especially where children are involved. The lack of urgency, communication and basic compassion was unacceptable. This has been a very distressing experience and has completely undermined our confidence in the service.

I spoke to a female by the name of Sylvia from this company. She was so very helpful. She found me back when she said she would. She helped me with everything. I asked her for with great patience and was so polite. I couldn't ask for a better experience from this company which is called. I cab, whoever Sylvia is, she is a great employee and advantage for this company? 10 out of 10, my experience
Due to this female sylvia

Excellent solution to cover a period where kitchen was rebuilt due to water damage. Pod had all mod cons & placed on drive with easy access. Saved me moving out of my house for 6 months. ICAB team brilliant, both the delivery/removal lads (including Paul Indeed / Handsome Dave) & those that called with info on dates. Thank you & highly recommended!

I took on a tenant from ICAB on a 6 month let via the Personal Agent Epsom branch who charged me £2k for finding the tenant and managing the property during the tenancy. The tenant left early and didn’t pay the council tax , leaving me with a £1350 bill for the last two months and unpaid utility bills. Meanwhile I had repairs totalling over £5k from this tenancy verify by the independent audit process. ICAB refused to pay the DPS deposit in full which was £3500. They dragged their feet in repaying any of the deposit . The Personal Agent were reluctant to put in any claim for the deposit to ICAB , certainly not the full claim and when I persisted highlighting the independent audit I had done at the ‘In and Out’ check stage ; the ended up putting in a lesser claim prematurely which was half the costs of the damage incurred by the tenant and less than two thirds of the costs of the damage incurred by the tenant highlighted on the independent ´exit’ audit. The Personal Agent Lettings agency said it was not possible to revise their submission and that I would have to contact ICAB myself to recover the rest. When I contacted ICAB direct they then were evasive and then settled at the lower rate with the DPS the following morning despite outlining the mistake and the increased costs. They have been evasive and difficult to reach since with the contact on holiday and not returning my calls. I am left wondering if the Letting Agent was working more for ICAB rather than acting on my behalf. Therefore , I would not recommend taking on any tenants of theirs as a landlord. I thought I was helping a lady whose house had burnt down and needed a place to stay while her property was being fixed, as the previous landlord had asked her to leave before Xmas. Turns out she was on Universal credit despite the fact she was driving around in a Mercedes sports car, I later learned when all the unpaid parking fines and speeding fines turned up at my property . They lack of integrity and responsibility for the behaviour of their tenant, even though they should have underwritten the costs borne by the tenant and the damage caused by the tenant and their dog, in spite of the audit and evidence is very upsetting. I have been left out of pocket with the council chasing me for unpaid council tax which was the responsibility of ICAB and the tenant. Turns out the tenant was on Universal Credit with no assets / capital; a fact the letting Agent did not relveal to me. The whole process has been extremely time consuming and exhausting for me, when I was offering a fair service of a roof over the head of a women who I thought had had her house burnt down . It’s very disappointing behaviour from both the tenant, iCAB and the letting Agent . Nothing ‘award winning about any of them in my personal opinion and backed by my experience . I left now wondering who do I make a county court claim to, the tenant, letting agent or ICAB or all three! Any thoughts would be most welcome.

Following severe electrical fire damage at my home, 6 weeks ago, ICAB immediately supported me with hotel accommodation and then subsequently helped in an ongoing daily search for a suitable temporary rental property whilst clearance and refurbishment took place. During this time, I can only praise Paige and her wonderful team for the helpful, caring attitude during what has been a very stressful time. Every team member, from Paige, herself,down to the many staff members I have been in contact with including emergency out of hours night staff, has shown a degree of care and empathy second to none.. I cannot praise or recommend this amazing company enough! Lifesavers.. Thanks to you all! Hazel Axford**********

Daniel at ICAB went above and beyond to help me when my housing association made a litany of mistakes. Without the support of Daniel and ICAB in the last 5 days I would have been in a totally unmanageable situation! Thank you so very much!!!

Unbelievable customer service from Sylwia. It has been many years that I have spoken to someone so committed and attentive. The lovely lady did not stop trying to assist even after working hours.

WHAT A GEM, a definite keeper for any company. Thank you so much 😊

Pete and Jack were both vey professional.Removed my kitchen pod in a timely manner with no fuss.I would happily recommend this company.

Paige from icab has been looking for a rental property for us whilst major works are carried out to our home.
Her response has always been swift and has been very helpful. Excellent.