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In process of disputing a mouldy fridge and washing machine. I've taken out a platinum cover to cover against anything that could of gone wrong during shipment. Agent is trying to settle the claim on getting me a budget cleaner to fix the problem.
I was worried at first reading some reviews, dealt with Ron who was very helpful, kept me update with my claim and always responded to my emails. Paid out within 10 days
Terrible and best to avoid!
In February 2022 Burke & Wills (who damaged a sideboard) passed along my claim to the insurer, International Claims Agency, ICA.
ICA then passed me along and request that I deal with their restorer, Farcroft Group.
On 14 March 2022 I called Farcroft Group and they had not started any works because Burke & Wills had not even delivered the sideboard to them.
Two weeks thereafter Farcroft Group receives the sideboard but do not have the parts to commence work.
It is now over two months since the damage was caused and I have still not received the sideboard nor can anyone provide an indication as to when I might receive the item.
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