ICICI Bank Reviews 

ICICI Bank is a pathetic bank with too many disconnected departments that constantly pass the buck instead of taking responsibility. No single team owns an issue, and customers are left chasing multiple units for the same problem.
Phone banking is absolutely useless. For even a simple issue, the bank raises at least five different service requests before anything actually gets resolved. Each request leads nowhere, and customers are forced to repeat the same explanation again and again.
Raising a complaint is another nightmare. After spending time typing out all your frustration and details, the system often throws an error message when you click submit, and the complaint is not registered at all. There is no follow-up, no accountability, and no urgency to fix issues.
Overall, ICICI Bank lacks coordination, effective customer support, and a reliable complaint-resolution process. The experience is exhausting and frustrating, and the bank clearly needs major improvements in customer service and internal communication.

Best bank to work, HR policies are best in industries. Targets are there, rest depends upon the RH or BM whose under you are. I worked in non branch sales.

Extremely poor service. I am an NRI customer and attempted to transfer funds abroad from my NRO account. ICICI Bank has blocked the transfer and is demanding source-of-funds documentation. However, when I asked why such proof is required only for outward remittance—while no documentation was requested when the same funds were credited into my ICICI account—I received no response.

Even more concerning, the bank is holding my money without processing the outward remittance and without allowing me to cancel the transaction and have the funds returned to my account. This is completely unacceptable and extremely frustrating.

To add to this, ICICI Bank continues to send frequent WhatsApp messages encouraging me to invest with them, while simultaneously restricting access to my own funds. This behaviour is unethical, unprofessional, and reflects a very poor service culture.

I have committed a grave financial crime against @ICICIBank.

My crime? I rounded off to the nearest rupee and underpaid my 3 CC bills by 81 Paisas total, over 3 months 😱

The Punishment? After 20 YEARS of timely payments, the bank marked me as a "Defaulter" and tanked my CIBIL score from 800+ to 736.

Beware folks, your 2 decades of loyalty is worth less than 1 Rupee coin to this bank. 👏👏

Thieves. Grandad had left me a fixed deposit which matured when I turned 18 in 2017. Despite numerous complaints, I am unable to access the FD. Pradeep Kumar, Kumara Ganta, Mr Rajender and
Mr Yogesh have all been as unhelpful as possible. Don't expect to see this money from them in this lifetime.

I have been banking with ICICI for over two decades, but the past year has been extremely disappointing. I was unable to log in to my mobile app, and the Relationship Manager assigned to me consistently failed to respond to my queries.

Due to the lack of support, I had to travel to India solely to close my account. I later learned that my RM had intentionally delayed the process, and I ultimately had to contact customer support directly to have my accounts closed. They assured me that my RM would send me the final account statements. When I did not receive them, I followed up with him—at which point he responded with verbal abuse and inappropriate WhatsApp messages.

I immediately escalated this to the bank and provided screenshots as evidence. However, I have not received any response, even after several days and multiple attempts to reach various managers.

This experience has been deeply distressing, and I regret ever banking with ICICI.

From Excellent to the very Worst - Senior Citizen service, Onsite Customer handling, Locker Access, Online Customer service- you name it, they Failed in every aspect, I'm personally Involved in!! Just plain Disgusting...

Giving a one, as a negative rating is not available. People in this bank talk like they have created this universe. Ruthless attitude and very rude with customers. I have had horrible experience with this bank and its high time for me to close all my accounts and move on with a bank who will treat customers with respect. They talk to clients as if we are begging with them. The other day one Moshini and today one Kalyan who called himself as the deciding authority made me feel that I should never ever bank with Icici gng fwd..really humiliating and disrespecfful

One of the most pathetic banks i have dealth with my life.

They are cheaters. Fraud and inefficiency at every stage. Two recent examples.
1. On premature FD, you lose money whereas HDFC pays you interest though lesser than the agreed FD rate.
2. Foreign remitance. despite having the salaries being deposited directly in their accounts, the unqualified associates ask some nonsense questions, delay the process. highly inefficient abd inept folks

My daughter who NRI applied for loan. No letter or mail was sent anout sanction of the loan. Relationship Manager, Ms Sandhya Shinde was asking for various documents not in toto & at a stretch but as and when she rember. No clear cut idea about the entire process. Hence we were running from pole to pillar for various reqirments from ICICI bank. She had no thorough knowledge abot her own job. Mails were written in very shabby and haphazard manner. No cognizance was taken by Senior Management in spite of several written complaint s
Over all ICICI bank and its staff is use less. No one should go for ICICI bank.

We have been to ICICI Milton Keynes and we were served by Yash Vajaria . He has given us excellent service and our needs were fulfilled immediately
Thank you Yash Vajaria

Their mobile website and main personal login website is horrible. There is a constant struggle with account transfer requests and accessing personal information. It either keeps spinning, timesout, or get a message that try it later.

Why can?t they invest in resources and scale it out horizontally. If you don't know how to contact me

I didn’t enter my UPI PIN or confirm the payment. This the amount has been deducted from imobile app. They are required to investigate such unauthorised charges. They are fraud. Also the customer service are very poor and rude.

I am giving ONE as I can't give ZERO (not available). Horrible Internet services, I am not able to use as first it says KYC need to submit documents (as attachment through email) and now saying "Internet banking not available for your account, Visit branch".. Helpline guys asking Debit Card number and PIN.. Guys .. Whats going ON...

An OTP entered for wrong transaction, Informed bank they took 3 month time and stated" amount cannot be reversed as the transaction was OTP based. what a investigation.

I’ve been banking with ICICI Bank for around 4 years, and honestly, this has been one of the worst banking experiences I’ve ever had. I rarely even use my Indian account- just for small Amazon purchases when I’m in India or when my family visits. Everything was fine until they suddenly started this KYC nonsense.

Being outside India, I had no idea about these requirements. When I tried updating my details online, the website kept throwing an error on the address submission page — the “Submit” button simply doesn’t work. For the past few weeks, I’ve been calling ICICI Bank almost every other day, and every time they promise to fix it “soon.” Weeks later, nothing has changed.

Because of their broken system, I couldn’t even make a simple purchase. I even asked them to just close my account out of frustration — but they said they can’t because the account must be “activated” first. What kind of logic is that? Absolutely ridiculous service.

Chorr bank, pathetic experience with their services and worst cx support

Horrible customer service. No response. Despite sending documents the other department doesnt receive it. It is like an endless pit where you can drop all you want and still not find it. Terrible website and overall I wouldn't like to bank with them. We would think that NRI accounts would get a better service, but it is the same below average service. Can't wait to get rid of the account soon.

Bank advertise as fraudulent transactions will be handled genuinely. However it never happens. They just for temporary refund and ask us to provide cyber complaint number with all the details. They don’t do any investigation and charge the temporary refunded amount back. So useless service.

The branch in Scarborough is very helpful. The contact center for the bank is pathetic. Each time I make an interac e transfer, they do not release the funds for at least 2-3 business days. It's my money being transferred out, but they hold on to the funds and say technical issues. This is bs. I do the same transaction from another bank and it gets done in 10 minutes.