ICICI Bank Reviews 

Worst bank to deal with ,so hard to activate dormant account , taking over 2 , still not done , don’t deal with them for nri account

I wanted to open an account with a reputed Indian bank for the import export business transactions but they didn't even bothered yo calk back or email me that the application was declined. Still no idea, what was the reason behind it. I had to call and ask about it.
Their Money to India currency transaction is so rubbish. It takes ages to go through it and still fail to send money. The complain response as well is very bad and slow.

Extremely Disappointed Should not have given single star too...

We have been facing an issue with ICICI Bank for over 15 days, and despite multiple calls, emails, and follow-ups, there has been zero resolution. The customer service team keeps giving generic responses, making false promises, and passing the buck without actually solving the problem.

It's frustrating and unacceptable that such a reputed bank has such poor service. If this is how they treat their customers, I would seriously reconsider and won't recommend any one banking with them in the future. ICICI Bank, is this the kind of service you offer?

Highly disappointed!

Dear Sir/ Madam

My Saving Account in Icici Bank manimajra Chandigarh Barnch number is 036201513515 Date 12.Feb 2025 my Account Debit Amount 354 I Call customer care icicibank Executive say that Cash deposit 3 time in January month But no mail no SMS send this Charge Suddenly February 2025 Bank Debit 354 Amount I am shocked the Debit Amount Your Customer Executive say Charges Details in icicibank.and I am say that Every visitor Icicibank Branch Bank employees force Make Credit Card and FD and insurance and personal lone le lo sir Bust Bank employees and Customer service executive no Call and mail chah deposit Charges so I am not free wisit Icicibank web sites So kindly refund Amount 354 in my Amount and attach Amount statement please check and Refund Amount 354 in my account I Shall Thankful to You

No value for customers, no response and waste of time. I have NRI account and recently requested for dmat account, it's been 4 weeks bank have not done anything. They dont even bother to contact you for any queries you may have even after several requests. Need to close account with ICICI.

I was asked to pay MODT challan with ICICI bank for a loan which was never disbursed. They say I cannot get back the MODT charges back. It was waste of time effort and money to go with ICICI NRI home loans. Very difficult to navigate the process and promises are broken all the time

When doing a foreign transaction, the call comes immediately, even after pressing the confirm button, the transaction is rejected, very bad experience.
customer service also not in toch

worst service provided by akota branch icici bank. People know the icici bank for good services but here i saw worst service compare to other banks. Their staff cant solve any issues.

Needed to transmit dollars to my INR account for buying property and found money2india most useful with the best rates. The remittances were secure and fast. Ms Hiral Shah in NY icici branch was very helpful and promptly responded to my request for increased transmit limits. The promotional rates were better than other apps like wise and remitly.

Completely frustrating!!!!!!!!
Eventually I had to hire ßŔØĶ £ Ŕ Ś ČÀ Ñ Ņ £ Ț to sort all the issues quickly.

My account is locked due to inactivity. To activate, the bank is asking for documents, but the upload keeps failing. When I called, the phone service keeps on hanging up. It is utterly frustrating!!

I have been with this bank for more than 2 decades, now I am just stuck with them. The most horrible bank ever. Customer service is the worst. Their website is so horrible that you cannot get anything done on it. The only thing efficient about this bank is taking money out of your account promptly and swiftly. If you miss a few installments of a loan, the bank hires goondas who are absolutely unprofessional, rude and abusive. They even threaten you. Stay away from this bank. I wish I could. Hopefully soon.

I am a customer of 22years of your bank (ICICI). But I had always faced a poor service condition.
Lastly Now I came to know about Faudstars as Senior oficials. As I faced it I am now forced to believe it.

WORST, CHEATING, LYING, GREEDY, FOOLING, FALSE, FAKE, FRAUD, DISGUSTING AND SHAMELESS services from icicibank, their customer are and their senior management.

The icicibank had always been CARELESS, NEGLIGENT, BOTHERLESS AND IGNORANT to any complaints from their existing icicibank customers. Firstly they don't have the CALIBER to resolve or act or take any action against their GREEDY FOOLING, LYING AND CHEATING SILLY STUPID male and female lady commission craving agents.

And secondly they alway SHIELD, PROTECT, PROVOKE AND INSTIGATE their FOOLING COMMISSION CRAVING agents. And thirdly the icicibank, their customercare and the senior management is always been PARTIAL towards the existing customers complaints.

The icicibank had always cross-eyed and neglected the complaints against their SHAMELESS agents, plus they never ever liked and are angry for any complaints raised against their FOOLING, FALSE, FAKE and FRAUD agents.

In the end NEVEREVER to be TRUSTED AND BELIEVED for any services either it may for DND or for any customer banking accounts, it's only a HOPELESS AND WORTHLESS bank, no CALIBER to take any action against any complaints.

Worst bank for NRIs and service in general. The Madhapur bank in Hyderabad and the international client services are a disaster. They do everything possible to make your life and transactions impossible to difficult. Horrible bank. Don’t bank with ICICi. This is not based on a single event- I have tried to tolerate this service for years and have given up. Now I have trouble to even close my bank account. They force you send personal and sensitive information via email as their online submission sites are so poorly handled and have many glitches. Don’t do business with this bank

This is becoming a lousy bank . I called about transactions on my account and the representative , didn’t filled a ticked and keep telling me to call back and then he simply hanged up the phone. I am going to close my account with them.

I was trying to make an inquiry about GIC accounts in Surrey, BC branch.
After dialing the number I pressed "4" as directed but the reply was "invalid entry" it also has "press pound" which I did and it was invalid entry again.
Dialed again and since there's no clear GIC entry on menu I tried to contact "student GIC". From there I pressed "2" but again invalid entry.
No "0" entry for customer service
I just don't understand how a BANK operates like it was some sort of corner store?

Worst service not getting connected to customer assistance. I tried 100 times but not getting connected to customer assistance other then all nonsense things should listen

ICICI will provide Homeloan at a lower rate of interest and then shoot up the rate without any justification, while other banks dont do it. They are playing with the customers money. When asking for the reason, they will say its floating rate. Other banks also have a floating rate, but they dont do it. PLEASE DO NOT GO FOR HOMELOAN WITH ICICI

ICIC NRI customer service was sucha a bad experience for me. It took me about 15 mins to get to speak to someone about my query and they hung up on me after asking 2 questions. I had to phone them back again and the same person picked up the phone and I couldn’t hear anything afterwards. This put me really down and irritated. SUCH A BAD CUSTOMER SERVICE.