ICOICE Reviews 

551
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the contact lenses are exceptionally comfortable for daily wear, providing great relief even for those with sensitive eyes or persistent dryness. Consumers truly love the stunning range of vibrant yet natural colors and find the included cute accessories and eco-friendly packaging remarkably delightful. Some people were dissatisfied with unexpected shipping delays, noting that their packages took significantly longer to arrive or faced delivery tracking issues. Several reviewers also mentioned facing frustrating challenges when trying to obtain refunds or proper resolutions for missing items from customer support.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting that the lenses are exceptionally... See more

Customer communications

Consumers find customer communications to be positive, expressing satisfaction with helpful service and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that shipping was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the shades Think Green, Floral Fancies, and Autumn Vibes, and honestly, I can’t decide which one I love most. All three are stunning and look incredibly natural, each giving a different vibe... See more

Rated 5 out of 5 stars

Honestly obsessed! ICOICE lenses are super lightweight, extremely comfortable, and stay soft on the eyes all day. The color looks natural yet stunning, giving your eyes that dreamy, filter-like eff... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved these lenses! ✨ They’re super comfortable to wear, even for long hours, and the colors are incredibly vibrant without looking fake. They blend beautifully with my natural eyes and... See more

Company replied

Rated 5 out of 5 stars

Absolutely Obsessed With icoice Contacts! The colors are vibrant, comfortable, and perfect for both everyday glam and cosplay looks. I tried the Dragon Yellow, Versailles Emerald Green, Bloom... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Hi, We're ICOICE Since 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced. The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion. At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(551)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful shades of lenses

Beautiful shades of lenses. They look natural and are comfortable to wear!

November 18, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Jadirah~Yayy this just put the biggest smile on our faces! 😊💕
So thrilled you’re loving how natural and comfy they feel — thank you!! 🫶

Advertisement
Rated 5 out of 5 stars

My experience working with Starry was…

My experience working with Starry was great! They were super patient with me and the lenses were so cute! I got some yellow, pink, and green contacts and they all showed up super well on my brown eyes. I definitely recommend!!

November 22, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Galaxy~Yo, this just made our morning! 😄✨
So happy you had a blast with Starry and those yellow, pink, and green lenses — love that they pop on your brown eyes! Thanks for the sweet words! 💛💖💚

Rated 5 out of 5 stars

Tried out ICOICE for the first time and…

Tried out ICOICE for the first time with three different styles of contact lenses and as someone who has worked with a few brands, the quality compared to others was really good. The PR person was always very lovely and very informative, no complains at all.

What I would love for the brand separately is to explore different packaging designs for the box you send the contact lenses in, It’s a simple cardboard color and is not that exciting, I feel there’s so much you can do in terms of that. Collaboration wise, if the brand is going to do a “collaborated post” with influencers, the brand either needs to pay for a promoted post or at least feature on a collaborated post, the influencers content. Since the brand doesn’t have an influencer budget, is a very fair way to give in return to the influencers so both parties win. Overall, great brand, good quality, good team. Work on your approach as what you want to achieve with these influencers.

November 1, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Elana~Wow, thank you so much for this thoughtful feedback! 😊💕
We’re beyond happy to hear the lenses won us over — coming from someone who’s tried a bunch of brands, that truly means the world! And huge shoutout to our PR star for being lovely as always 🌟
Your notes on packaging and collabs are spot-on and super appreciated — we’re taking them straight to the team (packaging ideas are already brewing!).
Thanks for the love and the real talk — you rock! 🫶

Rated 5 out of 5 stars

Perfect for Brown Eyes!

I adore these lenses! I do creative makeup, so these are a PERFECT way to amp up the look. I stopped wearing contacts awhile ago because they always seemed to irritate my eyes and felt so scratchy. ICOICE lenses are so soft and thin you can’t even feel them! I also have dark brown eyes, and the colors I got are super high in pigment!

November 30, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Codie~Thank you so much for this amazing review! 🥹💕 We're absolutely thrilled that our lenses are making your creative makeup looks pop and feel comfy all day. It means the world to us! Can't wait to see your next masterpiece 😍✨
Lots of love from the ICOICE team! ❤️

Rated 5 out of 5 stars

I love ICOICE coloured Contact lenses

I love ICOICE coloured Contact lenses, its amazing and so comfortable, light weight, no irritation. I have a good experience with it♥️recommend to other s💗♥️

November 9, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Nadia~OMG thank you so much for this sweet review! 🥹💕 We're over the moon that you're loving the lenses and having such a great experience. Your recommendation means everything to us!
Can't wait for you to rock more looks 😍✨
Big hugs! ❤️

Advertisement
Rated 4 out of 5 stars

Quality and affordability

Packaging is cute and eco-friendly. The lens variety is pretty decent and the contacts are comfortable. It took a while for my order to get here but, if you don't mind waiting a bit, they're a pretty solid company. Only issue is they put the wrong lenses in my order, which I was really hoping to use for a specific cosplay. However, they kindly offered to send the correct ones. The lenses are affordable and came with cases and application tools. Nice company <3

November 21, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Toxity~Thank you so much for this thoughtful review! 🥹💚 We're so happy you're loving the packaging and the comfort of the lenses.
Sorry about the mix-up with your order—that's on us, and we're super glad we could make it right for your cosplay! 😅✨ Your patience means the world.
Big hugs and can't wait to see your next look! ❤️

Rated 5 out of 5 stars

Iconic

Is my second time ordering from ICOICE and I really love the contacts of the brand so much! They are comfortable, so unique and the packaging is so cool! The stuff is so kind and helpful! The last time I ordered there the first package didn’t arrive so the stuff member sent me another one immediately 🥹

November 28, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Giorgia~Aww, thank you so much for coming back to us! 🥹💖 We're absolutely thrilled you're loving everything this time around too. Your kind words about the team seriously warm our hearts—going the extra mile for you is what we live for!
Can't wait for your next order 😍✨ Big big hugs! ❤️

Rated 5 out of 5 stars

Such a pleasant experience shopping…

Such a pleasant experience shopping from icoice. Loved the timely delivery and high quality contact lenses.

November 26, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Mina~Aww, thank you so much for this lovely review! 🥹💖 We're beaming over here knowing you had such a great shopping experience.
Your sweet words truly make our day!

Rated 5 out of 5 stars

Love the lenses

Love the lenses! Super comfortable to wear and enhance the eye looks so much✨

November 20, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Turbanbeauty~ Aww, thank you so much for this sweet review! 🥹💖 We're absolutely glowing knowing you're loving how they feel and look.
You just made our day brighter! Can't wait to see your next eye magic 😍✨
All the love! ❤️

Advertisement
Rated 5 out of 5 stars

I absolutely adore these contacts

I absolutely adore these contacts! I have issues with dry eyes and after soaking the contacts for 24 hours and wearing them the next day, they were incredibly comfortable and didn’t cause any redness! The colours are diverse and vibrant. I especially adore the jelly look the cosmic grey contacts gave me. Great for cosplay!

October 30, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Fay~Wow, thank you for sharing this wonderful review! 🥹💖 We're thrilled they turned out so comfortable for your dry eyes and that the colors are popping just right.
That cosmic grey jelly effect sounds next-level gorgeous—perfect for cosplay vibes! 😍✨
You've got us all smiling over here. So much love! ❤️

Rated 5 out of 5 stars

I'm absolutely in love with this brand…

I'm absolutely in love with this brand and everything it has to offer. I've worn the lenses on several occasions and can confirm that they are extremely comfortable. I 100% recommend them for cosplay, makeup, and even more casual looks. I'm in love! 💕💗

October 6, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello ale~Thank you so much for this glowing review! 🥹💖 We're seriously blushing over here knowing you're loving the brand and rocking the lenses for every vibe—from cosplay to everyday magic.
Your recommendation means the world to us! Can't wait for more of your stunning looks 😍✨
So much love right back! ❤️

Rated 5 out of 5 stars

These are the best quality and super affordable!!

These are the best quality and affordable Kent’s I’ve ever own! I’m obsessed and will be getting more ! 😍

November 27, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Dylan~😍💕
Omg, hearing that these are the best (and most affordable!) lenses you've ever had has us blushing over here! 🥰 So happy you're obsessed – we totally get it!
Can't wait to see you rock even more colors soon~ ✨ Thanks for the love, you're amazing! 😘

Rated 5 out of 5 stars

Absolutely love the Halloween contact…

Absolutely love the Halloween contact lenses they really finish off my creative look would highly recommend

November 27, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Cara~ 🎃💜
Aww, we're obsessed with how our Halloween lenses completed your creative look – that sounds so epic! 😍 So happy they nailed the vibe for you.
Thanks a million for the recommendation, you're the absolute best! 🖤 Can't wait to see what spooky magic you create next~ ✨

Advertisement
Rated 5 out of 5 stars

Lovely lenses and very comfortable

Lovely lenses and very comfortable to wear!! Really happy with my order, the lenses are super vibrant and great for cosplay! The only change I made was to store them in different cases since the case they came with was a bit tricky to use, but the lenses themselves were excellent quality!

November 23, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Wyvern~🌟💖
Aww, we're over the moon that you find the lenses comfy and super vibrant – perfect for cosplay vibes! 😍 So glad you're happy with the quality.
Thanks for the heads-up on the cases – we'll definitely look into making them easier! ✨
You're a star, come back for more fun looks anytime~ 😘

Rated 5 out of 5 stars

Working with Semhui was lovely and…

Working with Semhui was lovely and pleasant. Easy to communicate with and patient💜

October 1, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Amnesia~Thank you so much for your sweet words! 💖 It was such a pleasure working with you too! 😊 We're so happy to hear you had a great experience with us. If you need anything, don't hesitate to reach out! 💜

Rated 5 out of 5 stars

Absolutely love

Absolutely loved the customer service especially Essa! The contact lenses are amazing too and it doesn’t even feel like I have contacts on, and perfect for my cosplay and very vibrant. Highly recommend their lenses!

November 17, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi Boba~Thank you so much for the kind words! 😄 We're so happy you love the lenses, and Essa will be thrilled to hear your compliments! 💖 We’re glad they’re perfect for your cosplay! 🎭✨ If you ever need more lenses or have any questions, feel free to reach out anytime. Highly recommend you too! 😘

Rated 5 out of 5 stars

Good tracking and delivery

The shipping and tracking was clear and the product arrived safely and on time. The products were as described and good quality

November 18, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey dee~Thank you so much for the great feedback! 😊 We're thrilled to hear everything arrived safely and on time. 🎉 We're all about making sure our products match the description and meet your expectations! 💖 If you ever need anything else, just let us know!

Advertisement
Rated 5 out of 5 stars

Best experience wearing lenses from…

Best experience wearing lenses from ICOICE
These contact lenses are the most comfortable I ever wear, they have a lot of kind of design and types of lenses from daily use to cosplay/halloween theme
So, I highly recommend them💕

November 1, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hey Stephanie~Thank you so much for your kind words! 💖 We’re so happy to hear that you had such a great experience with our lenses. Your recommendation means a lot to us! If you ever need anything else, we’re here for you! 😊

Rated 5 out of 5 stars

The contact lenses are very cute

The contact lenses are very cute, I liked them a lot and I loved their packaging

November 25, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hello Alice~Thank you for your lovely review! 😊 We’re so happy to hear you enjoyed the lenses and the packaging! 💕 We can’t wait to have you as a customer again soon!

Rated 2 out of 5 stars

Shaded too dark, I cannot see when I wear them.

I purchased the purple lenses with snowflake specs. I will say they are soft and go in easy so that was great. However, they are shaded in a way that makes your vision appear as if you are in a poorly lit room wearing dark sunglasses. I could barely see anything. They look nice and are comfortable, but I cannot see when I wear them.

November 23, 2025
Unprompted review
ICOICE logo

Reply from ICOICE

Hi there, thank you for taking the time to share your experience with our purple snowflake lenses. We’re glad to hear that you found them comfortable and easy to wear, but we’re very sorry that the shading affected your vision. Your comfort and safety are extremely important to us.

This specific design has a highly pigmented color effect, which can appear darker for some wearers depending on lighting and eye color. We truly appreciate your feedback — it helps us continue improving.

We’d love to make this right for you and help you find a lighter, clearer option that still fits your style. Please reach out to us through customer support, and we’ll be happy to assist you with a suitable solution.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look