Ie Wowhd Reviews 

From 2008 till beginning of 2015 i've ordered more than 100 cd and was very happy but then they changed the site and all of my order history was gone.
I emailed them and got a reply that everything would be oke in a few weeks because of they change in management.
Then i ordered 5 cd for about 50 euro and till this this day i have gotten nothing.
And no email reply or whatsoever.

Please don't buy and don't listen to the few people who say it's good.
I bet those reviews where made bij the wowhd thieves themselves.

I have bought many cd´s through Wowhd in the past 7-8 years. I´ve always received what I ordered, Once I recall receiving an order twice but only being charged once. Sometimes there has been delays of shipment, but then I´ve usually been noticed by mail. A couple of time they had to cancel an order - then I used to receive a 1£ voucher for the next order. Only minus is that cd covers are often broken due to rough handling in mail.

Item listed as in stock but was not. Been waiting over 6 months and nothing. Customer service is non existent and no refund given. DO NOT USE THEM! They are anything but WOW....

I've been using CDwow/wowHD for more than 10 years, they used to be a fantastic company and I've ordered more than 50 cd's in that time from them.
My story is similar to so many others, ordered on 25th September 2015..CD never arrived, money taken from credit card..has so many BS responses from 'customer services' and then they just stopped responding to me. no CD, no refund, will never shop there again.
Such a shame for what was once a great company to do business with.

I ordered a CD on 29 Dec and it hasn't arrived after 10 days. I also thought I was ordering from an Irish office of this company as it was an irish website and in Euros. I have sent two emails to their online email method without any acknowldgements. They have also deleted the purchase from my account history. I will not be buying anything from them again and will stick to downloading music instead. I recommend nobody uses them. Another mistake I will have to put down to experience and another company like HMV causing the death of physical music sales and helping to promote illegal downloads

I ordered a CD as a Xmas gift on Dec 14, the order was placedcans accepted without issue.
However late on the afternoon of Dec 23 I got an email to say the item was out if stock and my order had been canceled. This lefte no time to order from elsewhere.
I emailed them to complain that taking 9 days before letting me know the item was out of stock was ridiculous but never received a reply. The item was still being advertised on their site but at a higher cost than I originally purchased it for which makes me think they had made a mistake in the original cist and did not want to fulfil the order.

I would stay clear of this shoddy company

Can't see what all the fuss is about ' I ordered a rare LP less than 2 weeks ago not realising they were a US Company and it turned up within the 2 week period as promised posted to the UK . And saved over £10 over the UK price for the same item.
And packaged really well

Will buy again
Thanks Ian
From Essex UK

As many other reviews already posted, this company is a complete fraud ,I ' ll never going to order anything from them,since they didn't deliver the cd I ordered in April 2015. I ' ve received a mail with the instruction to contact my financial institution as they are not obliged to deliver the goods prior to the date they changed the owner( funny that the new ownership does not oblige to fulfill its responsibilities).

AS with other reviewers I ordered a blu ray in July and got monthly emails saying my order had been delayed until recently when it has changed to:
Thank you for contacting WOW HD!

We have already advised you how to resolve this issue and that is to contact your financial institution and file a claim that how you can get your refund. Unfortunately there is nothing else we can do for you.

Again, thank you for writing WOW HD.We appreciate your business.
Regards,
WOW HD Sales Support

Dont buy from them! Unfortunately my bank (halifax) have said they wont refund me so it too looks like being yet another company I will never use again

Back in april 2015 I ordered 2 CD's. One showed up after 2 months. The other one I have never received. They now tell me that there are new owners and that any order placed before 01.08.2015 not is there responsebility. The amount that I have lost is about 15 EUR so i will survive. But stay away from this side you will only regret it!

Ordered some dvds, they didn't send them to me. They canceled it the 20th of august but didn't refund me the whole order (3€ on the 33€ order). Still waiting for a coupon or something but they say that every order before 1srt of august is not their responsability. They still have my money and know how to use it. That's a very bad site, don't trust their "new start": it's a fraud.

Watch out before you order at WOWHD, the may cheat you.
I ordered a CD which they never sent. August 16 they asked me to wait and now they are telling me they are not responsible anymore for transactions before August 1st. Classical fraud, don´t you think?

Up until this year Wow HD had been my go to place for buying albums for a number of years. The company used drop shipping, so depending on product availability shipping times were anywhere between ten days to three weeks however my orders always arrived eventually. I found their pricing was fantastic with frequent 10% to 15% off deals and promotions. I accepted their long shipping times and felt the low pricing and free shipping to New Zealand made up for this.

I ordered and paid (in advance) for three CD’s during March this year (2015) that were never delivered. Over six months I emailed Wow HD support every three to four weeks and they generally responded within a few days with a personalised email advising of delays sourcing the items from their supplier.

A few months ago I attempted to log into my Wow HD account to check status of my orders. I was prompted to change my password and found that my order history, contact/shipping details, payment details, had all been erased. I assumed their website had been hacked or that Wow HD were going into liquidation. I emailed the company requesting a full refund which was surprisingly processed within a few days. If I had written this review a year ago (November 2014), it would be a five star review. Now a single star is generous.

I pre-ordered a CD at the start of July that was due to be released in late July. Every month since I received an email from Wow HD saying that they haven't got the item in, they're awaiting stock, and when they do have it in they'll despatch it. I believed this until last week when I did a search for problems with the company.

When I read everyone else's problems (company under new management, orders made before 1st August will not be fulfilled), I realised I was never going to receive my CD, and that effectively my money had been stolen. I emailed Wow HD asking them to cancel my order and for a refund, but didn't get a response.

On the plus side, I've been in contact with my bank to raise a Chargeback request to get my money back (search "Chargeback" on the MoneySavingExpert website for more information). Chargeback applies "Within 120 days of purchase or expected service provision date". Despite it being over 120 days since I bought it, it is less than 120 days since expected service provision date. This is because Wow HD last emailed me in early October to say they were awaiting stock and my order would be despatched when they have the item.

So ending on a positive note, my bank have refunded my money, which I am very pleased about. They said they are now investigating it with Wow HD directly.

I hope this helps others.

I am also one of the hundreds or even thousands who has paid for My Order months ago and have not received it. After 4-5 communications to them with no acknowledgment or response I got the same email: new management, we take no liability, file a claim at your financial institution. There was no apology for not responding to any other messages I sent or the inconvenience caused or any offer of a different solution.

They also still have the nerve to send me emails saying that my order is delayed and as soon as stock arrives my order will be despatched. I got an email on the 8th August and 3rd October. What a load of rubbish.

This company doesnt deserve any business and I encourage everyone not to buy from them. They dont look after customers.

Sad to say I am one of the hundreds or even thousands who has paid for my items in advance in June 2015, since then waiting for my items to arrive. A few weeks ago I approached the company regarding the status of my order and received the same mail as many others: new management, we take no liability, file a claim at your financial institution and not responding to any other message or offer a different solution.

Perhaps the "new"WOW HD is a different and better company, but they sure ain't taking care of a lot of customers waiting for their paid goods and willing to solve their issues. A very big thumbs down!

as a longtime customer i am extremely disappointed. Two outstanding orders since May, same treatment as described by others before. I doubt that the argument that if you takeover a company relieves you from previous obligation and liability is a sound one. The argument with 1 AUG cut-off date is flawed in my case as the support emails kept promising delivery in mails in mid-August and September. I would say that is a concluded continuation of previous contractual obligation. However, the customer (non-)support service is repeating the standard line they have been given by their management I guess. As the products in question are still on sale on WOWHD's web site it is also not true that the supplier has problems to deliver the purchased goods (as communicated) which raises another legal issue here.

Same experience as many: ordered a cd with some waiting time in July, and after change of ownership never heard from them again. The email is apparently standard:

"As of August 1st 2015 WOWHD is under new ownership. We have no control over any orders placed prior to us acquiring WOWHD. If you have yet to receive merchandise that was ordered and paid for prior to August 1st 2015 please contact your financial institution and file a claim."

Definitely not to be trusted. At the same time, I think that legally they are obliged to follow up on these orders. Tried to confront them.
Btw, what do they mean by 'your financial institution'?

Made an order on the 4th June 2015 . It's now 3rd November . They don't answer emails . Shady business . Stay well away

I had made an order end of last year, that never came, due to some stock problem. WOWHD issued me a voucher in February to be used by December.
As the owner changed 1st of August, they openly claim they will not fulfil any previous order/vouchers. Here is the answer I finally got after several emails sent:
"As of August 1st 2015 WOWHD is under new ownership. We have no control over any orders placed prior to us acquiring WOWHD. If you have yet to receive merchandise that was ordered and paid for prior to August 1st 2015 please contact your financial institution and file a claim."

Not to be trusted.