The worst insurance company. They try every possible way to avoid paying the compensation that is rightfully owed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are currently on a trip in Spain that was supposed to continue to France, but our flight to Paris was cancelled. Unsure of how to proceed, we called If for assistance. An employee named Charlott... See more
Company replied
I would not normally rave about an insurance company, but this one gets top marks! Helpful, good service, and most importantly, we were not only covered, but discovered that our insurance covered way... See more
Company replied
I had a great experience with Nanna from IF Forsikring. I reached via their chat and she quickly followed up with a call answering all my questions straight to the point. Nanna tailored everything b... See more
Company replied
Company details
Written by the company
Har du specifikke spørgsmål til dine forsikringer, anbefaler vi, at du kontakter os direkte frem for at offentliggøre personlige oplysninger her.
Nordens største forsikringsselskab
Written by the company
- Hos If hjælper vi hver 4. familie i Norden med at blive korrekt forsikret.
- Du kan få op til 15% i rabat på alle dine forsikringer, når du samler dine forsikringer hos os
Contact info
3.4
Average
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super god betjening
October 19, 2021
Reply from If Skadeforsikring
Hej Maria.
Mange tak for din anmeldelse.
Det er vi super glade for :-)
Venlig hilsen Heidi
Reply from If Skadeforsikring
Hi Pantelimon-Gabriel.
Thank you for your review.
That sounds great to us :-)
Regards Heidi
You feel very well taken care of and…
You feel very well taken care of and have a trustworthy relationship.
Highly recommended for their professionalism and customer service support
October 12, 2021
Reply from If Skadeforsikring
Hi Dorjan.
Thank you so much for your review, and all the nice words - it makes us very happy and very proud :-)
Regards Heidi.
Very confusing and disappointing
Poor experience so far.
I decided to use the insurance to repair my broken MacBook Pro. If.dk processed the claim very quickly, and I was instructed to send my computer to the company called ITServices in Kolding.
I sent the laptop for repair on Aug 25th. It took 5 weeks (36 days to be precise) to get it back.
ITServices proofed to be very unprofessional company. The whole experience was lack of communication, hard to get any updates on repair status and progress, ignorant staff, disregarding the client and providing ridiculous explanations, like "it must take longer as you bought your laptop abroad and the invoice is not in Danish".
Unfortunately, If.dk was not very helpful. Not responding to my messages sent through customer portal. It was extremely hard to get the right person on the phone. The claim department was unable to help and speed up the repair process.
September 30, 2021
Unprompted review
Reply from If Skadeforsikring
Hi Marcin.
Thank you for your review.
I'm sorry your experience with our company did not meet your expectations.
I'll take your experience to the right department and see if we can optimize the way we do it.
Once again, I apologize for any inconvenience you may have had.
Regards Heidi
Reply from If Skadeforsikring
Hej Else-Marie.
Mange tak for din anmeldelse.
Det lyder bare super godt :-)
Venlig hilsen Heidi
Fast service
Fast service, easy process without complications..
Really happy for my choice!!!
September 7, 2021
Reply from If Skadeforsikring
Hi P.P.
Thank you for your review.
We are always glad to help, in any way we can :-)
Enjoy the weekend.
- Heidi
God behandling de ordnede alt med…
God behandling de ordnede alt med tidsbesilling for rudeskift
August 24, 2021
Reply from If Skadeforsikring
Hej Johnni
Tak fordi du har taget dig tid til at anmelde os.
Det skal være nemt, at få en ny forrude, så vi er glade for at vi levede op til dine og vores egne forventninger.
Rigtig god dag :)
Med venlig Hilsen
Chalotte
I had always a very positive experience…
I had always a very positive experience when (unfortunately) I had contacted them. The team is very fast to give all the information I needed and willing to help. I will recommend it to everyone.
August 24, 2021
Reply from If Skadeforsikring
Hi Ivana.
thanks for your review.
We are happy to help you.
have a good day :)
Yours sincerely
Chalotte
Let at håndtere
August 17, 2021
Reply from If Skadeforsikring
Hej Tommy.
Mange tak for din anmeldelse.
Det er vi super glade for :-)
Venlig hilsen Heidi
Great chat support
I spoke with Robert via the website chat, and he was incredibly knowledgable, patient, and helpful. I have been trying to get indboforsikring sorted for a month now, and nobody could ever provide cover that matched my needs, but Robert found a way to make it work in a super friendly way. I am very impressed! :)
August 14, 2021
Unprompted review
Reply from If Skadeforsikring
Hi Megan,
Thank you very much for your review.
I have sent it to Robert, I am sure it will make his day :-)
Regards
Heidi
Super fantastisk og nem tilgang til at…
Super fantastisk og nem tilgang til at tegne en forsikring. Kundevenlig behandling og mit behov blev der fu det en løsning på.
August 10, 2021
Reply from If Skadeforsikring
Hej Kim.
Mange tak for din anmeldelse.
Det er simpelthen dét, det hele handler om :-)
Venlig hilsen Heidi
Great service.
July 27, 2021
Reply from If Skadeforsikring
Hej Shahamak.
Mange tak for din anmeldelse - det sætter vi stor pris på.
Rigtig god dag.
Med venlig hilsen
Chalotte
I am not happy after 4 years they gave…
I am not happy after 4 years they gave me wrong information and now I have to pay 1200 kr because they failed to explain to me!
July 20, 2021
Reply from If Skadeforsikring
Hi Bashir.
Thank you for your review.
I can see that If have tried to call you, and also sent you a message.
The person whom you spoke to on the 21st of June has listened to your call. He is able to confirm that you were informed about your excess/self risk in relation to the damage on your windshield.
I am very sorry that your experience with If did not meet your expectations.
Regards Heidi
Reply from If Skadeforsikring
Hi Savin,
Thank you very much, you are very welcome :-)
Have a nice weekend.
- Heidi
Super fin service 😉
June 25, 2021
Reply from If Skadeforsikring
Hej Daniela.
Mange tak for din anmeldelse.
Det er vi meget glade for :-)
God weekend.
Venlig hilsen Heidi
I am very satisfied with the service…
I am very satisfied with the service provided by your colleague that I have spoken with thanks
June 15, 2021
Reply from If Skadeforsikring
Hi Aleksander.
Thank you for your review.
We are so glad, that you received the best service :-)
Regards Heidi
As a one-year client
As a one-year client, for another insurance I did not receive the necessary and honest support. I was offered a more expensive insurance instead of a discount for another insurance. I had to do the insurance myself on the web to get a lower price. I'm disappointed !
June 8, 2021
Reply from If Skadeforsikring
Hey Marian.
Thanks for your review.
I've been looking at your case and found why the price is different. We have calculated your bonus incorrectly. This is of course corrected and it is now as it should be.
We apologize for the inconvenience.
Have a very nice day.
Regards Chalotte
Reply from If Skadeforsikring
Hej Jan,
Mange tak for din anmeldelse.
Så er alt også bare godt hos os :-)
Venlig hilsen Heidi
Reply from If Skadeforsikring
Hi Mohan.
Thank you for your review, it means a lot to If :-)
Regards Heidi
God service 👍
June 1, 2021
Reply from If Skadeforsikring
Hej Morten,
Mange tak for din anmeldelse.
Det lyder bare dejligt :-)
Venlig hilsen Heidi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.