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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive technical knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues quickly and efficiently. Reviewers also commend the fast response times and the overall excellent service, noting the smooth operation of their websites. However, some customers were dissatisfied with the service, experiencing issues such as unexpected account suspensions and website downtime due to service-related problems. A few people also mentioned difficulties accessing support, with some reporting slow responses or an inability to submit tickets, leading to frustration and negative consequences.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient support.... See more

Website

People report ambiguous experiences with website services. Many customers praise the excellent tech support,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support. If you... See more

Rated 5 out of 5 stars

I had a major problem with whole site and even lost all of my folders and files and data, which probably had not much to do with iFastnet itself but because of third party issues or me making a mess o... See more

Rated 5 out of 5 stars

I had a very tricky problem. My Support requests were answered within minutes and finally "elevated" to a higher level Support. They found the difficult little error I had somehow made and quickly m... See more

Rated 5 out of 5 stars

My Website has been 17 YEARS with old Host but they grew complacent & expensive. Just so terrified to move Hosts but plucked up courage to try iFastNet. A couple of little transfer problems bringi... See more


Company details

  1. Web Hosting Company

Written by the company

Shared hosting, VPS servers, Dedicated servers and much more at iFastNet!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Been a customer for 5 years and they don't disappoint

I've been using iFastNet for my we hosting for over five years now and I can't be happier with them. There services are the most complete and versatile I've ever used and their prices cannot be beat. You know exactly what you're getting and you know what your payments are going to be. They don't hide anything behind fancy marketing that is geared to trick you into paying more than what you expected to pay. If you sign-up with them when there's a promotion on, that promotion price stays in effect for as long as you keep your account open. And they offer some pretty good discounts, too.

Their customer support is fast and effective. You actually communicate with real people who know what they're doing. When ever I've had a question or an issue arise, the support staff has always gone above and beyond to answer my inquiry.

The latest issue I had was with an update to the MySQL back-end. One of my online file sharing services became inaccessible. I opened an incident ticket and less than 5 hours later, the support staff looked into my situation and resolved the problem on their end. That was pretty good, as I live in North America, in a time zone seven hours behind their local time.

I'm utterly impressed with their service and plan to remain a customer of theirs for a long time to come.

November 8, 2023
Unprompted review
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Rated 5 out of 5 stars

It is the best

It is the best. I was searching for a platform that could host my website on its platform for free without any ads for free, and this one is by far the best experience I've ever had.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Quick Issue Resolution

I just wanted to share my great experience with this hosting service. Their support team is absolutely fantastic super quick and really helpful.

I ran into a problem with my website and these guys were on it right away. They know their stuff and fixed things up in no time. I was seriously impressed.

What stood out for me was how fast they responded and kept me in the loop. It's clear they care about making things easy for new users like me.

I would totally recommend this hosting service to anyone. The support i got was top notch and i'm looking forward to sticking with them for my hosting needs.

December 7, 2023
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Rated 5 out of 5 stars

Recommended

Recommended

Specially for beginners on handling domain, their support team always give time to assist your queries and provide easy to understand step by step procedures to solve your issues.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

recommend

I had a positive experience, everything worked fine and they were quick and efficient in answering my queries.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Titans work in support

I have been working with them for many years. The most important thing for me in hosting is service availability, 70% of which is support. Everything is very good with the iFastNet - support helps as quickly as if they were sitting in the same room with me.

October 30, 2023
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Rated 5 out of 5 stars

Great service

I transferred my system to iFastNet from a previous unreliable host. So far so good. I have not experienced any downtimes. Implementing my system was seamless, especially with Git integration. Support tickets are responded to in record time. Highly recommend. I joined in on the Super Premium Monthly package. Now planning to go for the longer period plans.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!! An extremely good and flexible service!

An extremely good and flexible service. Absolute fantastic support who resolve any questions or issues I have quickly and politely. The hosting service is amazing and so economical too. I have used and recommended iFastNet since at least early 2015 and cannot recall having any issues whatsoever with the service.
I would recommend them to anyone and everyone looking for good quality, good value flexible hosting. Thank you very much everyone at iFastNet!!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Quick refund

I had setup an account with them and after paying through PayPal, needed to replace that with a faster payment vehicle, which also was processed. As a result, I requested a refund for the initial PayPal payment. iFastNet's customer service took care of this quickly and were very courteous and efficient.

September 25, 2023
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Rated 5 out of 5 stars

So nice web-hosting

I’m using iFastNet for more than 1 year, and I love that web-hosting. I’ve got an Ultimate Premium Yearly plan. Price is so satisfying. Supports are so friendly and helpful, they can solve any mine question. ❤️

September 10, 2023
Unprompted review
Rated 1 out of 5 stars

Incredibly bad. Forget about the GDPR.

Got into iFastNet because I was surprised by the quality of support in the free tier (InfinityFree). I thought it'd be even better. WRONG. Oh, so wrong. It's a continuous joke. CPanel full of nonworking stuff (like SSH keys, which you can upload but not use!). IO limits so low that a minor Wordpress upgrade will trigger warnings. Support is worse than useless - they give you wrong information. Lack of explanations even about paid stuff. The "knowledge base" is full of single-line articles dated 2015.

I found that there's even an unofficial chat just for customers complaining about it. That's where you'll end too!

The final straw was that they seem to know nothing about the GDPR and other privacy laws. I've worked around their ineptitude for months, but this can't be fixed, so I'm moving out.

September 4, 2023
Unprompted review
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Rated 1 out of 5 stars

Suspended my account without asking me…

Suspended my account without asking me to fix an issue, now my entire network is at an end. The company is demanding I move to a server that is 150 USD a month and I can no longer afford it. They also did not allow me to correct the issue beforehand so now my online presence is destroyed. Could not recommend them after almost two years with the company.

September 1, 2023
Unprompted review
iFastNet LTD logo

Reply from iFastNet LTD

Suspending service is only done in extreme cases when immediate action is required stop malware, an urgent abuse complaint or DDOS attack / massive overload, I am sure if you contact us at support citing this review we can work out a much cheaper solution for you.

Rated 5 out of 5 stars

Great service

Great service. Anytime I have any kind of trouble I contact the support team as I am not tech minded. Everytime they have helped me it has been sorted within minutes. Cannot fault at all. Many thanks to the team for all the support.

August 26, 2023
Unprompted review

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