IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and efficient. Many people highlight the excellent customer service, appreciating the personalized approach and the ease with which their specific holiday requirements are met. The overall service, from initial inquiry to booking and follow-up, is frequently described as outstanding, leading to highly anticipated and enjoyable holidays. However, some customers also noted occasional issues, such as a grumpy staff member during a follow-up call or confusion regarding ski equipment collection instructions. A few people also mentioned that the company could improve options for travelers who prefer to go by train.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers frequently praise the helpfulness... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their ski trips and... See more

Service

Consumers find service to be positive, with many praising the prompt, efficient, and knowledgeable assistance... See more

Customer service

People report positive experiences with customer service. Customers consistently highlight the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

Have used IgluSki for many years and have never been let down or disappointed by their service. The sales reps are helpful, polite, informed and professional and will offer every assistance to make y... See more

Rated 5 out of 5 stars

From a list of 3 travel agencies I have used to book ClubMed early bird deals in each of the last 5+ years only Jack bothered to follow up my early preregistration this time. Without the early booki... See more

Rated 5 out of 5 stars

I recently booked a ski holiday with iglu. I can't comment on the holiday as we haven't been yet. But Christian Boyd at Iglu was incredibly helpful, finding the right package for us. The option we wan... See more


Company details

  1. Ski Holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Jack Denn Iglus Master at Customer Services

Jack Denn, what an absolutely top Iglu customer service rep. Patient, clear and supportive, he extolled all the virtues of a great company who we have gone to year after year for our ski holidays. Excellently priced and really an excellent selection,you need go no where else.

January 14, 2026
Rated 5 out of 5 stars

Fantastic Experience

Joe at Iglu was fantastic in helping us to make my first group booking.

He took my call at 5pm on a Saturday, listened to my requirements, offered advice based on his experience of locations, resorts etc... and send me options over on the Sunday.

Joe has promptly responded to my email queries and taken my calls - Will definitely be coming back to Joe and the Iglu team when I book my next one!

Highly reccomended.

January 14, 2026
Rated 5 out of 5 stars

Searching for great skiing and accommodation made simple

Have used IgluSki many times before and the agents are always so helpful, with knowledge and advice on the resorts, lifts and even bars and restaurants (often from their own ski seasons and holiday experiences).
Yesterday and today were no exception - thanks Max - looking forward to meeting Paul at the Polar Bear log cabin.

January 12, 2026
Rated 5 out of 5 stars

GROUP BOOKING

The booking for our group was not simple and Christian was so helpful and patient.
Following up promptly and keeping us posted all the way through. We will definitely use IGLU next time.

January 8, 2026
Rated 5 out of 5 stars

The team at Iglu were very helpful

The team at Iglu were very helpful and sourced a super ski holiday that matched our requirement for our parties various skill levels. They sorted a lovely family run hotel and we had all we wanted.
I have written this on my return from the trip so I could ensure the holiday offered was what I actually received. It was..
Many thanks

December 27, 2025
Rated 5 out of 5 stars

Excellent

Very helpful, looked at all our requirements and found the best options for us.

January 2, 2026
Rated 5 out of 5 stars

As a returning iglu customer I was…

As a returning iglu customer I was greeted as an old friend.
I have to say although a delt with a guy called Max, all of his colleagues when answering a phone call were prompt, friendly & professional.
What I must of Max , is thank you for his patience, diligence and persistence in finding me, my wife & ski buddy for us the perfect ski deal package to fit our different requirements. Brilliant 😁😁.
What helpful friendly guy, he is a great asset to Igluski.

January 7, 2026

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