iGPR Reviews 

154
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform is extremely intuitive, making it easy to manage daily tasks and administrative workloads. People consistently praise the dedicated team for being exceptionally helpful and providing wonderful assistance whenever queries arise. Some reviewers were not happy with long waiting times when trying to reach customer support by phone. Despite these occasional delays in the queue, consumers generally agree that once connected, the advisors provide professional guidance to resolve issues quickly. Users heavily recommend the service for saving valuable time in general practice environments.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support team as efficient, polite,... See more

Service

People report positive experiences with the service, highlighting its reliability and professionalism.... See more

User experience

Consumers find user experience to be very positive, highlighting that the platform is straightforward, easily... See more

Response time

Clients share positive opinions on response time, consistently highlighting fast resolutions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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4.8

All reviews

(154)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Such good customer service

I have always found the customer service fantastic, nothing is too much trouble.
Particularly in the early days when I started in this role, I was never made to feel like I was a nuisance which is important if you need to call.
The team always manage to resolve the hardest of issues, I have never come off the phone without my issue being sorted. I wish every customer service team were as pleasant and efficient.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had an issue with attachments not pulling through in iGPR - sent a request through and they contacted to resolve the issue which was sorted in minutes. Thank you Thomas great service

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

iGPR is very good to help with…

iGPR is very good to help with insurance reports. The software has improved massively in speed and downloads documents etc. very quickly and redacts very quickly now. I can have a report done in about 5/10 minutes now.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

IGPR is extremely helpful

IGPR is extremely helpful to both practices I work at and any time I've needed help they have been able to resolve any issues and get us back up and running. great customer service and great system. The customer service and techs are really helpful, talk you through what's happening step by step and how to resolve it.

May 19, 2026
Unprompted review
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Rated 4 out of 5 stars

Love iGPR

Love iGPR, makes my job so much easier and the support team are always really helpful if I have any queries.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I recently used the IGPR service and…

I recently used the IGPR service and had a very positive experience. The team was extremely helpful, professional, and responsive throughout the entire process. They took the time to answer all my questions clearly and made sure I felt supported every step of the way.

What really stood out was their efficiency and willingness to go the extra mile to assist me. It’s clear they genuinely care about providing a high-quality service. I would definitely recommend IGPR to anyone looking for reliable and supportive assistance.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

IGPR Customer Service is great help

IGPR Customer Service is great help, specially Tom who assisted me today, he was very kind and informative. IGPR products are really useful at work and I can highly recommend.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Reinstating IGPR

After an absence from work for 8 weeks due to sickness, my IGPR info had disappeared from my desktop.
I call IGPR and this resolved very quickly by a helpful gentleman called Ben. Very polite and excellent customer service

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

keep up the good work :)

working at a GP practice doing the private work, IGPR has been really helpful and the team are always speedy and attentive on the phone. keep up the good work :)

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

We have been using iGPR for some time…

We have been using iGPR for some time now, and has been great for insurance reports and SARs, saves a massive amount of time. It is very easy to use, but I had a rare query and spoke to Tom today who was great and really helpful who showed me another way to do something. Would thoroughly recommend iGPR

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Tom who was very helpful

I spoke to Tom who was very helpful. We were on the phone for a long time whilst he looked into the issue and was very clam and patient. He has also given me details to follow up with him should I need to.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

IGPR has helped greatly with our workload. any issues we have had (which have been few) have been dealt with
extremely quickly.

I can recommend using this service

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Go the extra mile!

It has made a huge difference for the better since commencing using IGPR for insurance Reports and SAR requests. It is really easy to get through to speak to someone when help is needed. Staff are always polite and extremely helpful and will always go the extra mile.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

We have worked with iGPR for over 5…

We have worked with iGPR for over 5 years now and they have always been very helpful with our needs and requests. They are always very kind and patient and explain things very well. They are always on hand to help. Thank you!

April 16, 2026
Unprompted review

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