iHerb Reviews 

13,080
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 3,687 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of high-quality products, noting their excellent value and competitive pricing. Many appreciate the efficient ordering process and consistently fast delivery, with items frequently arriving quickly and on time. Reviewers also highlight the careful packaging, ensuring products arrive safely. However, some customers encountered significant delivery issues. Several reported packages not being delivered, returned, or experiencing incorrect delivery attempts by carriers. Others expressed dissatisfaction with specific third-party logistics companies, citing unattended deliveries or unprofessional conduct, prompting requests for alternative shipping options.

What people talk about most

Product

Consumers generally find the products to be of high quality, fresh, and within expiration dates, with many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and free... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting the great and reasonable prices,... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more

Company replied

Rated 5 out of 5 stars

i have had top service in all my dealings with iherb (over 12years and counting).. the pricing and special discounts help me afford wonderful products at soup'erb pricing.. if there's ever been a... See more

Company replied

Rated 5 out of 5 stars

I love ordering my vitamins, supplements, herbals and personal care products from iHerb. They always have what I need. If something that I need is out of stock, they quickly inform me of when it wil... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the amount of specific products they had that I was looking for! And the multiple discounts/sale prices they offered! Their minimum is $25 for free shipping which is awesome nowad... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(13,080)

4,799 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt delivery.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

Your prices rival Amazon’s and your…

Your prices rival Amazon’s and your delivery system is great. You also have everything I need for a successful diet program.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Count me as another happy customer

Count me as another happy customer! My organic canola oil arrived very well packaged being in a glass bottle. Very timely delivery too. Love this Company!!

July 11, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Order shipped and arrived very fast and…

Order shipped and arrived very fast and nothing was damaged. Thank you so much.

July 6, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great selection …

Great selection, good deals and prices, fast shipping, and arrived as ordered. This was my second order.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 1 out of 5 stars

Package Lost, No Refund, No Resolution

I have been a loyal customer of iHerb, but this experience has made me hesitant to ever order from them again. In December, I placed an order totaling $189.80, but I never received it. I contacted customer service as soon as I realized my package was missing, expecting they would either replace the order or issue a refund. Instead, they refused to take responsibility and I was left without my products or my money.

I paid iHerb for my order with the expectation that it would be delivered to me. When a package goes missing, the customer should not be the one left to absorb the loss. Despite providing the necessary information and trying to resolve the issue, I received no meaningful assistance. Months have passed, and I am still out $189.80.
This experience has completely changed my opinion of iHerb. If something goes wrong with your delivery, don't expect the company to stand behind your purchase. Losing nearly $190 with no refund or replacement has made me very hesitant to ever shop with them again.

December 5, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for any issues and please continue the conversation with our Customer Support team who will gladly assist you further.

Rated 5 out of 5 stars

High quality products and great prices

High quality products and great prices. Easy to find what I needed and will definitely order from them again.

July 8, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

The website was amazing and made easy…

The website was amazing and it made it easy to navigate the items I wanted to purchase. The prices were also was amazing.🤩

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

A Trusted Source

As always, I love the great availability of products that I trust, and the efficient processing and delivery of the products that I order.

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

The items were shipped the same day I…

The items were shipped the same day I placed the order. I received them in Europe four days later. They were delivered faster than the wind — perfect, absolutely perfect. 🥰🐐🥰

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 1 out of 5 stars

Accused me of not buying for personal use and refused to sell to me

They kept cancelling my order and after 2 days of waiting to hear from a real person is was because I bought too many supplements and they accused me of not purchasing for personal use. I am unwell and need a lot of supplements to work on my health and have never purchased for anything more than individual use. Terrible way to treat a customer!!

July 10, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for any frustrating experience you have had and want to learn more so that we may help.

Please contact our Customer Support team who is standing by to assist you further.

Rated 1 out of 5 stars

Ugh Ugh Ugh

Ugh, I spent a huge chunk of change ordering from this company. The delivery service they provided is incompentent as the driver falsified that they attempted to deliver twice. I was home and no delivery was ever attempted. The product was 'returned'. I asked for a refund as I do not want a third attempt at delivery as the products will be sitting in a hot truck for 4 days and spoiled. I was not able to speak to a live person only a bot. The bot kept going in circles and not responding to my request to speak to a live person and then indicated someone would reach out in 4 hours. 2 days later I received a response that 'someone' would reach out via email on my refund request in 48 hours. That's ridiculous. I want my refund now so I can purchase my needed supplies right away.

July 6, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.

We are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

Great products at a reasonable prices

Great products at a reasonable prices, fantastic service and very fast delivery, Keep it up.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

Great selection at reasonable prices

Great selection at reasonable prices. Very quick processing and shipping.
Highly recommend

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

iHerb is the BEST

iHerb is the best and checks all the boxes. The website is easy to navigate; there is an abundance of clear, concise information about every product, along with expiration dates. They do not have a ridiculously high total to reach before free shipping is available, and they offer a variety of discounts throughout the year. Once you order, their packing and shipping system is very efficient. If you want to order from a trusted, reliable company with integrity, try iHerb. You will not be disappointed, and it s why I have been a customer for at least a dozen years.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Great company and carries items I can't…

Great company and carries items I can't find locally at good prices. Fast shipping, good packaging.

July 8, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

I Herb is a quality company

I Herb is a quality company. Not only do they have quality food items but also quality staff. When my order was sent to the wrong address out of state, which was my mistake, they quickly responded, assisted in correcting the problem and offered to reorder what I needed sent to my current address. They were professional and made me feel valued.

July 7, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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Rated 5 out of 5 stars

iHerb: informative, great products and trust!

iHerb's website is easy to work with, they give you all of the item's important info in their descriptions and they have a great selection of supplements and products that you can trust do to their diligence! Hard to find all of this info one place.

July 6, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Excellent Products

Excellent Products; Exceptional Service; Great website

July 8, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

Rated 5 out of 5 stars

Prime service at no extra charge.

IHerb is the best place to buy quality health-related products. Its delivery service is prime at no extra charge and prices are unbeatable. I strongly recommend buying from IHerb.

July 9, 2026
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are glad to see that you had a 5-star shopping experience with us!

Thank you for taking the time to write a review and we are already looking forward to your next visit!

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