I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more
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Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
301 Lake Ave. , 91101, Pasadena, United States
Asks customers to review
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent customer service and prompt delivery.

Reply from iHerb
Your prices rival Amazon’s and your delivery system is great. You also have everything I need for a successful diet program.

Reply from iHerb
Count me as another happy customer! My organic canola oil arrived very well packaged being in a glass bottle. Very timely delivery too. Love this Company!!

Reply from iHerb
Order shipped and arrived very fast and nothing was damaged. Thank you so much.

Reply from iHerb
Great selection, good deals and prices, fast shipping, and arrived as ordered. This was my second order.

Reply from iHerb
I have been a loyal customer of iHerb, but this experience has made me hesitant to ever order from them again. In December, I placed an order totaling $189.80, but I never received it. I contacted customer service as soon as I realized my package was missing, expecting they would either replace the order or issue a refund. Instead, they refused to take responsibility and I was left without my products or my money.
I paid iHerb for my order with the expectation that it would be delivered to me. When a package goes missing, the customer should not be the one left to absorb the loss. Despite providing the necessary information and trying to resolve the issue, I received no meaningful assistance. Months have passed, and I am still out $189.80.
This experience has completely changed my opinion of iHerb. If something goes wrong with your delivery, don't expect the company to stand behind your purchase. Losing nearly $190 with no refund or replacement has made me very hesitant to ever shop with them again.

Reply from iHerb
High quality products and great prices. Easy to find what I needed and will definitely order from them again.

Reply from iHerb
The website was amazing and it made it easy to navigate the items I wanted to purchase. The prices were also was amazing.🤩

Reply from iHerb
As always, I love the great availability of products that I trust, and the efficient processing and delivery of the products that I order.

Reply from iHerb
The items were shipped the same day I placed the order. I received them in Europe four days later. They were delivered faster than the wind — perfect, absolutely perfect. 🥰🐐🥰

Reply from iHerb
They kept cancelling my order and after 2 days of waiting to hear from a real person is was because I bought too many supplements and they accused me of not purchasing for personal use. I am unwell and need a lot of supplements to work on my health and have never purchased for anything more than individual use. Terrible way to treat a customer!!

Reply from iHerb
Ugh, I spent a huge chunk of change ordering from this company. The delivery service they provided is incompentent as the driver falsified that they attempted to deliver twice. I was home and no delivery was ever attempted. The product was 'returned'. I asked for a refund as I do not want a third attempt at delivery as the products will be sitting in a hot truck for 4 days and spoiled. I was not able to speak to a live person only a bot. The bot kept going in circles and not responding to my request to speak to a live person and then indicated someone would reach out in 4 hours. 2 days later I received a response that 'someone' would reach out via email on my refund request in 48 hours. That's ridiculous. I want my refund now so I can purchase my needed supplies right away.

Reply from iHerb
Great products at a reasonable prices, fantastic service and very fast delivery, Keep it up.

Reply from iHerb
Great selection at reasonable prices. Very quick processing and shipping.
Highly recommend

Reply from iHerb
iHerb is the best and checks all the boxes. The website is easy to navigate; there is an abundance of clear, concise information about every product, along with expiration dates. They do not have a ridiculously high total to reach before free shipping is available, and they offer a variety of discounts throughout the year. Once you order, their packing and shipping system is very efficient. If you want to order from a trusted, reliable company with integrity, try iHerb. You will not be disappointed, and it s why I have been a customer for at least a dozen years.

Reply from iHerb
Great company and carries items I can't find locally at good prices. Fast shipping, good packaging.

Reply from iHerb
I Herb is a quality company. Not only do they have quality food items but also quality staff. When my order was sent to the wrong address out of state, which was my mistake, they quickly responded, assisted in correcting the problem and offered to reorder what I needed sent to my current address. They were professional and made me feel valued.

Reply from iHerb
iHerb's website is easy to work with, they give you all of the item's important info in their descriptions and they have a great selection of supplements and products that you can trust do to their diligence! Hard to find all of this info one place.

Reply from iHerb
Excellent Products; Exceptional Service; Great website

Reply from iHerb
IHerb is the best place to buy quality health-related products. Its delivery service is prime at no extra charge and prices are unbeatable. I strongly recommend buying from IHerb.

Reply from iHerb
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