iiNet Reviews 2,003

Do not use these scammers, they behave like petulant children who will not hesitate to promise you anything, take your money then completely fail to deliver any service at all. When you ring customer service to get a problem fixed someone will always answer, pretend to do something but couldn’t care less because they know when you ring back it will be another inept operator. You have been warned. Cheap, yes, but as the saying goes “you get what you pay for”.

The staff get their jollies off upsetting you
Its the culture
They don't care - Upsetting you is for fun to alleviate their phone boredom

They will say anything for the sake of it
Its like they are pretending to be a business
You cannot trust anything
They are children

I have been with them 20+ years - used to be great
Now absolute low class joke

STAY AWAY

I have not had internet for 3 weeks. In this time, I have spent a total of 9 hours on the phone to iiNet attempting to resolve this issue and took a day away from work to attend a technician visit. Each time I call iiNet, I am told a different reason as to why my internet is not working. I am told conflicting and misleading information and have no timeframe or clarity on resolution of this issue. I have no way of getting the correct information or internet connection which I pay $75/month for. The customer service experience from iiNet has left me feeling completely helpless and in the dark. I would not recommend iiNet to anyone.
I have repeatedly been promised call backs which have not happened.

Another week has passed and I have called iiNett as per their instructions and followed all instruction without any resolution.

I have clicked on varied links (when they were actually sent to me) and sent photos of me holding ID etc but despite repeated attempts, so much wasted time and an incredible amount of stress I have been unable to do what is being requested of me, through no fault of my own.

I eventually resorted to calling the ombudsman today in an attempt to resolve this. Fingers crossed this works. No Sim card has been sent, refund actioned or termination of my account actioned.

iiNetts behaviour is illegal and they should be fined/ removed from being able to work in this field. Do not chose them as your provider. You would think they would make it seamless and easy for me to become a new customer. I was with my last provider for years and still would be with them if I didn't encounter problems and planned on being with iiNett indefinitely.

Lee

Avoid. Was a long time customer of aapt.net.au who was bought by iinet, then totally discarded. They charged for VOIP calls that contractually they couldn't and fought met on it for months. Then iinet handed off all aapt.net.au emails to "the messaging company". That crowd took my money then switched off my emails and deleted all of them, and my account, without any notice whatsoever. that has caused major inconvenience in my life as many accounts can't be accessed. Both those companies are unbelievably bad and have zero consideration for customers.

iiNet have the worst customer service period , due to my slow internet service . They convinced me to upgrade to a faster level . For extra charge but the speed is slower . They won’t send out a technician and expect customers to diagnose their own issues . They expect customers to fully understand the operation of the system . Avoid this pack of snake oil salesman

I purchased a home phone and internet plan from iiNet for my very elderly and frail mother. For the record, I do not use and probably will NEVER use iiNet for my telephony and/or internet requirements.
The internet connection appears OK but the home landline phone is still not operating. I cant count the amount of times I have been transferred to various iiNet staff to remedy this problem. iiNet are probably the most inept organisation that I have ever dealt with. The frustration escalates every time you are transferred to an iiNet operator who constantly reads from a formatted script and wont divert from its contents. In this instance, wouldn't a professional organisation have checked that my landline was operating before they send any information to me that all was ready to go? Not iiNet. I had to phone them and tell them my phone line was not working. Numerous times I told the iiNet operator that my mother was elderly, she lives alone and needs the phone in case of emergencies. If you want more frustration than you can handle and are more than happy with less than third world support and service then by all means sign up with iiNet. I honestly don't know how iiNet is still operating. On reading quite a few of the reviews, I noticed that iiNet responded to these negative reviews with an appalling and cringeworthy "lip service" message. I guess I will receive the same?

Customer Service for the last 4 months has been intermittent just like their service. Support providers completely inadequate in being able to resolve problems through to the end. Poor follow-up and follow through. Call come at end of our evening, so timing wise late in the day if there are problems through the day. Wifi dropping out, mobile wifi freezes, Chromecast can'f connect. Would not recommend. Please bring back support to home territory.

After almost a year of paying for an inconsistent and unreliable service, I have decided enough is enough, iiNet have continually and consistently manage to destroy any trust and credibility that I had with them…From continuing lies, to terrible service and even cutting off my service through accessing my account without my knowledge. Not to mention not returning call when they told me “We will have someone contact you” They would in my opinion, be one of the most immoral and deceitful companies I have ever had the misfortune to have dealt with…My recommendation would be to keep as much distance from them as possible…After 7 years I have actually given up..,

We had been loyal customers for over 25 years but the service of iinet has deteriorated terribly over the past 2 years. We tried to initiate our internet services (including phone) to be migrated to Telstra and it has been three months of delays from iinet for no good reason. They cancelled our service and after we returned the loan phone provided by them they told us we must pay to have it reconnected (at our expense) and receive another loan phone (at our expense) to allow the migration to be successful. We have been waiting three months with no land line. I have lodged a complaint with the telecommunications ombudsman. I would never recommend westnet, iinet or tpg services (all affiliated providers) to anyone after this awful experience.

I was a long time loyal customer of westnet. The worst thing they did was to sell out to iinet, in turn iinet sold of the email component to the messaging company, (read the reviews for this abysmal service). What this tells me is that these services dont give a toss about their customers. I am in the process of moving all my important contacts and official emails to a much more reliable, FREE service. the messaging company can keep The 10 fold increase of scam email that goes to my inbox, and my new email service will allow legitimate emails through. The messaging company couldn't organize a kids party with two guests attending. iinet be on notice customers are leaving in droves. Bad move

My monthly IINET account is paid by direct debit. This one time there were insufficient funds so I called iinet the next day and made a payment. Next thing I know, they have taken another payment ie 2 out of my account. I have called every day for a refund, only to be told bs such as we cant access our customers' details, the refund has been processed, and all sorts of ridiculous lies. I am a long term customer and now am searching elsewhere. I am on a pension and did not authorise two payments to be deducted...that was my food money for the week.
Sick of being lied to. I dont want a credit on my December account, I want my damn money back.
Also, am now being charged for phone calls on my landline which were previously free, no notice given.
Shame on you IINET.

So I didn't have a problem with the service for the last 3 years....now it's a constant (inappropriate language) up! How many times a day do i have to reset and hope services comes back?????

I love iiNet! With over ten years of loyalty, from Perth to Sydney, it has remained my favorite internet provider. Even after being taken over by TPG, iiNet continues to offer reasonable pricing. Well done, iiNet!

We have had an ongoing issue since the change over to 5G very phone call we make falls out, A call to my daughter fell out 3 times and we have given up!
I cannot tell you how many calls we have made for technical support and emails, and guess what when we have a call back from iiNet the call drops out.
We have been with iiNet always but we are cancelling today as it is impossible to get some help. Please note our phones have worked perfectly before the change over to 5G! As I am disabled this is also a dangerous situation to be in ifI need urgent help. John and Di Hill

C R A P
I have been a loyal iiNet customer for nearly 9 years. The way I have been treated in the last few days by this company is very sad.
I am now taking my business elsewhere.
I'm done with inferior customer service outsourced to the Phillipines with rude service staff and language barriers spoof calling me from a Sydney number like they are calling from within Australia.

I have been with iinet from before it was even iinet. I had issues with my NBN which was never resolved I have issues with my mobile i could not even get service in my house yet I stayed with them. The final straw came when then sold my email address to another provider. Bad move guys this was the only reason I was staying with iinet. I have changed provider NBN is fantastic. I then changed my mobile across which now has service. Iinet then told me as I pay my mobile as a pre paid service I would not get any money back this is the only service they provided so you pay a month in advance for a service you are no longer receiving good one!!!!

Stopped my discount, charged me extra 10 dollars with no notices or emails. They have promised to call me twice to solve it still no contact after I wasted 2 hours on hold. Terrible service and waste of my time.
they said discount has expired but they couldn't find an expiry date.

Possibly the worst customer service for any telco we have dealt with. Repeated outages on our 5G connection and very slow speeds at times. iiNet contact by phone a waste of time. Promises to elevate the complaint to a higher level never eventuate No return calls. We are giving iiNet the flick

On hold for 2 hours in total to get help for my wifi being offline - no one answers - no support at all
On hold a further hour - still no one