I have a agile S3 server with ubuntu 26.04 LTS running on it. From the very first day my server started going offline for unknow reason(fresh ubuntu i haven't done anything) i started receiving Monito... See more
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See what reviewers are saying
Good server but slow delivery. I’m really happy with the server performance now that it’s live, but the delivery process was a letdown. Despite the 2-hour guarantee, it took 3 days to get my serv... See more
Company replied
I've had a dedicated server from Ikoula for a couple months, and not once has it been down. They aren't that great on the support side though. If you know what your doing, and don't require interve... See more
Company replied
Never experienced any problems with their servers and their tech support is great. I especially appreciate that they offer legacy hardware at such good price. Definitely one of the best server hosters... See more
Company replied
Company details
- Cloud Computing Service
- also in
- Cloud Storage Service
- Computer Security Service
- DNS Provider
- Web Hosting Company
About Ikoula
Written by the company
Ikoula propose une gamme étendue de services, allant de solutions d'hébergement physiques et virtuelles à des prestations de cybersécurité et d'infogérance. Tous ces services sont assortis d'un support réactif visant à accompagner les clients - qu'ils soient particuliers ou professionnels de toutes tailles et secteurs d'activité - dans la conception et la gestion de plateformes, conçues pour répondre à leurs enjeux et besoins d'évolution 🚀
Propriétaire de deux data centers en France, Ikoula garantit des niveaux élevés de sécurité, de fiabilité et de performances, le tout certifié ISO 27001. L'entreprise met également un point d'honneur à préserver la souveraineté des données de ses clients, prônant ainsi l'idée d'un "cloud gaulois" 🔐
Sur le plan environnemental, Ikoula détient la certification ISO 50001, attestant de son engagement en faveur de pratiques durables visant à réduire l'empreinte carbone et à favoriser l'utilisation d'énergies renouvelables pour alimenter ses data centers 🌱
Contact info
2 Cité Paradis, 75010, Paris, France
- +33 1 84 01 02 50
- sales@ikoula.com
- ikoula.com
4.2
Great
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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can't be more dissatisfied with the service and support
I have a agile S3 server with ubuntu 26.04 LTS running on it. From the very first day my server started going offline for unknow reason(fresh ubuntu i haven't done anything) i started receiving Monitoring Alerts but the support staff did nothing even after i told them i did not caused this. Next 5 days i went through hell developing an application using live environment on my ubuntu server. my server faces these outages close to 4-5 times a day. Finally after getting fed up run those long test for hardware, cpu, SSD, RAM etc and provided logs to support team they haven't responded to my server issue. I am still waiting for their response wasting my time here while my server is out again and i can't do anything at all.
October 2, 2026
Reply from Ikoula
Hello Jake,
We're sincerely sorry for the repeated connectivity issues you've experienced with your server and for the lack of clear communication throughout this incident.
We understand how disruptive these outages have been to your work, especially after the time you've spent running diagnostics and sharing detailed technical information with our support team.
Our technicians are now carrying out on-site investigations in our datacenter to identify the cause of these interruptions. We will keep you informed of the findings and next steps through your existing support ticket.
We understand that your priority is a reliable, stable server, and we are treating this issue seriously.
The Ikoula Team
It's been 2-3 days on my new server an…
It's been 2-3 days on my new server an everything is great. Their control panel needs an upgrade to make it more clear and efficient. Good pricing.
July 1, 2026
Reply from Ikoula
Thank you for taking the time to share your first impressions :)
We're pleased to hear that your server has been off to a great start. We also appreciate your suggestion regarding the control panel, making it clearer and more intuitive is something we're continuously working on.
We hope your experience with Ikoula will remain just as positive in the months ahead.
The Ikoula Team
Please avoid Ikoula
Please avoid Ikoula, this is the most
incompetent company that exists on the server space.
First of all the website - completely broken, randomly redirects to page full of errors (for example after paying for server/when checking the invoices)
Not only that, half of the Ikoula system is mixed english with french, or randomly the site redirects to french only URL.
Number 2 - the support. I have never seen worse people to deal with. I want to pay the invoices (which make absolutely no sense/dont relate to each other, and it is a problem when you buy more than 1 server from them). They dont even reply to you.
Number 3 - tech service . Prepare to wait a good while for your machine if you purchase it after 5pm cest - because people there leave the site and call it a day.
Number 4 - prices . This is the only good part about this company, although they dont understand they are not the only hoster in the world. If you approach them with a bigger order (such as multiple expensive machines) they are not willing to cooperate with you, rather throw u extra 10% off if u pay for 12months upfront (exactly same like the default discount)
June 26, 2026
Unprompted review
Reply from Ikoula
Hello,
We have read your review carefully, and we regret that your experience with our services has been so disappointing.
Regarding our customer portal, we are aware that some parts of the interface can still present inconsistencies, particularly between the French and English versions. We are continuously rolling out improvements to enhance the user experience, and your feedback will be shared with the relevant teams.
Regarding billing, we understand that managing contracts and invoices can become complex when multiple servers and services are associated with the same customer account. If any charges or invoices appear unclear or inconsistent, our customer service team is available to review them with you and provide any necessary explanations.
You also mention a lack of response from our support team. This does not reflect the level of service we strive to provide. If some of your requests have gone unanswered, we would like to understand what happened so that we can investigate the situation.
As for server provisioning, delivery times may vary depending on the type of configuration ordered. Some services require technical checks or manual intervention before deployment, which may explain why an order placed later in the day is not provisioned immediately. Nevertheless, we are continuously working to reduce these delivery times as much as possible.
Finally, regarding our commercial conditions, our pricing is designed to remain competitive while ensuring infrastructure hosted in France, responsive technical support, and a high level of service quality. Requests for additional discounts on larger projects are assessed on a case-by-case basis, taking into account various technical and commercial considerations.
We remain at your disposal to discuss each of these points in detail. Please do not hesitate to contact our team, mentioning the reference to your Trustpilot review. This will allow us to review your case thoroughly and discuss it with you in a constructive manner.
The Ikoula Team
Reply from Ikoula
Thank you for your feedback :)
We’re delighted to hear that you are satisfied with both our services and our customer support !
The Ikoula Team
Got my server
Got my server fast, everything works great 5 days in. Would recommend their prices can't be beat!
May 21, 2026
Reply from Ikoula
Thank you for your feedback :)
We’re glad to hear that you appreciate the value of our offers!
Thank you for your recommendation and your trust.
The Ikoula Team
everything until now fine
May 15, 2026
Unprompted review
Reply from Ikoula
Thank you for your feedback :)
We’re glad to hear that everything has been going well so far and that you are satisfied with our services.
The Ikoula Team
Ancient virtualization
Ancient virtualization , poor network and disk performance and slow loading control panel .
The control panel is also buggy af an simple reinstall gets your server stuck that needs an costumer support help that can take an entire day if you are unlucky .
April 15, 2026
Reply from Ikoula
We’re sorry to read your feedback.
Some of the points you mention (particularly regarding overall performance and support delays) do not reflect the experience of the vast majority of our customers, nor the standards we aim to deliver.
That said, issues such as a failed reinstall or control panel instability should not occur under normal conditions and are taken very seriously.
Our teams continuously work on improving performance, reliability and the overall user experience.
We appreciate you taking the time to share your feedback.
The Ikoula Teams
Great support
Great support , Great Pricing
Great network
Really i am happy with ikoula
January 29, 2026
Reply from Ikoula
Thank you for your feedback :)
We keep things straightforward: solid infrastructure, fair pricing, and support when you need it !
The Ikoula Team
Quick respons and they always help me…
Quick respons and they always help me resolve my issues
March 25, 2026
Unprompted review
Reply from Ikoula
Thank you for your kind feedback :)
We’re glad to hear that our team’s responsiveness and support help you resolve your issues efficiently.
Thank you for your trust!
The Ikoula Team
Great server hoster
Never experienced any problems with their servers and their tech support is great. I especially appreciate that they offer legacy hardware at such good price. Definitely one of the best server hosters.
February 10, 2026
Unprompted review
Reply from Ikoula
Thank you for your feedback :)
It’s great to know that you’ve had a smooth experience with our servers and that our support team has been there when needed. We’re also happy that our legacy hardware offering fits your needs so well.
Thanks a lot for your trust!
The Ikoula teams
Good server but slow delivery.
Good server but slow delivery.
I’m really happy with the server performance now that it’s live, but the delivery process was a letdown. Despite the 2-hour guarantee, it took 3 days to get my server due to technical issues on the installation (ordered on friday 12:40, recieved it on monday 13:20).
Support was responsive but didn't provide much info over the weekend. I had to stay on top of them to finally get the issue resolved on Monday. No compensation or extension on my billing date was offered for the 72-hour delay. Great hardware, but the onboarding experience definitely has room for improvement.
Edit: The team at Ikoula gave a suitable solution. Thank you.
January 5, 2026
Reply from Ikoula
Thanks for your detailed review and for sticking with us.
It’s great to hear that the server performance is exactly what you were looking for. The delayed delivery was due to an uncommon technical issue during provisioning, which took longer than expected to fully resolve.
Once everything was back to normal, we made sure to apply a commercial gesture to your service. Your feedback is well noted and helps us improve the overall onboarding experience.
We appreciate your understanding.
The Ikoula teams
UI needs a bit of simplification.
The interface is a big convoluted, takes too many clicks to get to where you want and can get a bit confusing with too many tabs, on another hand the customer support have been wonderful regarding technical issues.
January 1, 2026
Reply from Ikoula
Thank you for taking the time to share your experience :)
We’re happy that our support team could assist you effectively. We also know that our interface may feel complex at times, especially when managing multiple services.
That’s why we’re constantly improving it, with new evolutions coming soon to make things clearer and easier to use !
We truly appreciate your feedback.
The Ikoula teams
Best Black Friday deal)
Super power full server for less than 15€
Surprise, I received 2x960go nvme instead of 500go
I can only recommend))
November 28, 2025
Reply from Ikoula
Thank you for the 5 stars and the great review!
We’re glad you enjoyed our Black Friday deal, and even happier that the upgraded storage was a nice surprise for you. Consider it our way of saying thanks for choosing Ikoula :)
The Ikoula teams
Very fast Servers with Good prices
Very fast Servers with Good prices
I love Ikoula Thanks Ikoula 🙏🙇
November 27, 2025
Reply from Ikoula
Thank you very much for your feedback :)
We’re glad to hear that our server performance and pricing meet your expectations.
We're here whenever you need us!
The Ikoula teams
The cheapest servers
The cheapest servers, probably in the whole world. I love them.
November 27, 2025
Reply from Ikoula
Thanks for the 5 stars :)
We're glad that you're getting great value from our servers. Our goal has always been to offer top-quality infrastructure at fair prices, without compromise.
Thanks for your trust and for taking the time to share your experience!
The Ikoula teams
Excellent Support
I have been using their hosting services for over 7 years, and their support has always been excellent.
Vijay
eurovoyages
November 19, 2025
Unprompted review
Reply from Ikoula
Over 7 years with us… that’s amazing! :)
We’re thrilled that our support is still meeting your expectations after all this time.
Thanks for sticking with us!
The Ikoula Teams
Reply from Ikoula
Thank you for your feedback.
Quick, clear, and helpful, just how we aim to be! Thanks for highlighting our support :)
The Ikoula teams
Suport super fast and helpfull.
Suport super fast and helpfull.
Delivery time super fast.
August 13, 2025
Reply from Ikoula
Thank you for your feedback! :)
We’re glad to hear both the delivery and support met your expectations with speed and efficiency.
The Ikoula Teams
All is good thank you for this service
June 24, 2025
Reply from Ikoula
Thank you for your message :)
We’re glad everything is running smoothly !
Don’t hesitate to reach out if you need anything.
The Ikoula teams
7 days with my server down
7 days with my server down. At the beginning they were blaming the SO and of course it was not. I lost all my data and 7 days without the possibility of use my server
June 20, 2025
Reply from Ikoula
We sincerely regret the inconvenience you experienced and understand your frustration.
Following your report, our technical teams immediately initiated a series of thorough investigations. It was confirmed that a hardware issue was the cause of the incident. Although rare, this type of failure can unfortunately occur in any technical environment, despite all the precautions in place.
As soon as the issue was diagnosed, our teams replaced the faulty hardware, reinstalled a clean version of the system, and offered you a commercial gesture as compensation.
At Ikoula, we do everything possible to ensure the availability of your infrastructure, but the management of data and backups remains the responsibility of the server administrator, in accordance with our dedicated server policy. This is why we regularly emphasize the importance of having external backups to prevent any risk of data loss.
We remain at your disposal for any further assistance and thank you for taking the time to share your experience.
The Ikoula Teams
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