IKRUSH Reviews 18,020

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Many consumers are delighted with the quality of the products, finding items like flip-flops, boots, and clothing to be thick, sturdy, comfortable, and well-made. People frequently praise the fast delivery and efficient order processing, with many receiving their items quickly and well-packaged. Reviewers often express satisfaction with their purchases, recommending the company for its stylish and comfortable fit. However, some customers experienced significant issues with the refund process, reporting long delays and difficulties in receiving their money back after returning items. A few people also noted that some products, despite initial satisfaction, showed poor quality with stitching coming apart or shoes breaking after minimal use. Additionally, some reviewers mentioned slow delivery times for certain orders and issues with product sizing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with some reviewers expressing... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Quality

Reviewers mention positive feedback about quality, with many praising the great quality clothing, amazing... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing satisfaction with their purchases and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered flip flops via Boohoo and have next day delivery, I wanted these for my holidays, but they took a time to arrive, so delivery was slow. The flip flops though are 5 star, very thick, sturdy... See more

Rated 5 out of 5 stars

What a great little company and the only option I had to buy cowgirl boots during the summer. I bought them through Debenhams but they are an Ikrush product. The boots are super comfy, great quality... See more

Rated 5 out of 5 stars

Ordered cowboy boots through Debenhams as they were the best price I could find with fast delivery and they are absolutely stunning, quick delivery and well packaged. The shoes themself are really com... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Shoe Store

Information provided by various external sources

IKRUSH was founded in 2012 with the simple aim of providing on-trend fashion to women all over the world. Our goal is to provide the must have fashion clothing, footwear and accessories in the best possible online fashion shopping experience for you, our valued customer. Providing quality, stylish and affordable fashion is our main focus. Our buyers and designers go above and beyond to ensure we provide the styles you love at amazing prices. At IKRUSH, you, our customer is always first. That is why every step is taken to ensure that you receive exceptional service at all times. We serve to inspire, invigorate and illuminate life through fashion.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Lovely shoes but sadly uncomfortable

I have no problem with the company. The item was delivered promptly and was well packaged.
Unfortunately, they were very uncomfortable to wear.
My feet were not well supported despite them being the right size.
I have only worn them once but i can't wear them again as they really hurt my feet.

June 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Very disappointed with Debenham stocking this clothing. Refund process is very terrible. Not buying from them again

May 4, 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

I can confirm that we are working on returns received 2 weeks. We are setting expectation for timeframe from our return policy page. Apologies for any inconvenience

Should you need further assistance, you may contact us at customercare@ikrush.com

Kind Regards,
IKRUSH

Rated 1 out of 5 stars

No refund

I ordered 3 pairs of boots via Debenhams and returned them and still no refunds!!

June 12, 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

I can confirm that your return was already refunded way back 18Jun. We are working on returns received 2 weeks. We are setting expectation for timeframe from our return policy page. Apologies for any inconvenience

Should you need further assistance, you may contact us at customercare@ikrush.com

Kind Regards,
IKRUSH

Rated 5 out of 5 stars

Cowboy boots

Ordered cowboy boots through Debenhams as they were the best price I could find with fast delivery and they are absolutely stunning, quick delivery and well packaged. The shoes themself are really comfortable and the suede is really soft! Very happy with this purchase.

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Refund process was ridiculous

Refund process was ridiculous. First and last time using IKRUSH. Still awaiting refund after several emails including proof of postage!!!

June 10, 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello Nicola

Thank you for writing your review and were very sorry to hear this.

I can confirm that your return was already refunded way back 12Jun. We are working on returns received 2 weeks. We are setting expectation for timeframe from our return policy page.

Should you need further assistance, you may contact us at customercare@ikrush.com

Kind Regards,
IKRUSH

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Rated 5 out of 5 stars

I love the clothes

I love the clothes! Great gift outfit for my sister in law....who is petite and quite particular about shape, style and colour. The outfit is stylish, great quality, arrived on two hangers, perfectly crease-free. I think i have the perfect gift.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Comfy and smart

Really pleased with this outfit not worn if yet but have tried it on and nice fit pleased with the colour I picked, really handy as you can wear together or as separates. Reasonably priced to.

May 17, 2025
Unprompted review

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