My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more
Company replied
I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more
Company replied
was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more
Company replied
Company details
About iLending
Written by the company
We are iLending. We save people money on their car loans.
We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time.
iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
Contact info
7257 S Tucson Way, 80112, Englewood, United States
- (866) 683-5505
- info@ilendingdirect.com
- www.ilendingdirect.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicolas was really good and helpful
Nicolas was really good and helpful
April 17, 2026
Unprompted review
Reply from iLending
This is great news! We're so happy to know that you had a good experience.
Manuel was amazing every step of the…
Manuel was amazing every step of the way and this process so easy!!!! Thank you so much
April 23, 2026
Unprompted review
Reply from iLending
Your feedback means a lot—thank you!
iLending is truly amazing
iLending is truly amazing! They slashed my rate in half, just as they advertised in the flyer they have sent me via mail. Take their offer, give it a chance and you will be very satisfied. I am already telling all of my friends and family.
And Ryan was great to work with. Ask for him!
I highly, highly recommend the. Thank you!! This couldn't have come at a better time in my life. Gratitude all around.
April 22, 2026
Unprompted review
Reply from iLending
This is great news! We're so happy to know that you had a good experience.
Thanks i lending for helping me…
Thanks i lending for helping me refinance my vehicle and I appreciate the help from Jonas .thanks
April 19, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
It Was Really Really Good.But Want To…
It Was Really Really Good.But Want To Save More On My Next Refinance. All The People Who Help Threw The Process Where Awesome. I would Definitely Recommend iLending To Anyone Who Wants To Refinance Thereĥ Auto
March 17, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Huey Wooten was such a great help and…
Huey Wooten was such a great help and very understanding. The process was not rushed and he was very attentive. I hope he’s receives the recognition he deserves!
April 8, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
This company are idiots
This company are idiots; they obtain your information illegally without your authorization and then contact you to offer you things you didn't ask for.
April 14, 2026
Unprompted review
Reply from iLending
Thank you for your feedback. We’re sorry to hear about your experience.
iLending works with customers who have expressed interest in auto refinance options through various aggregators, and we take privacy and communication preferences very seriously. We do not obtain or use personal information without proper authorization.
If you would like to be removed from any future communication, please contact our Client Relations team and we will ensure your request is handled promptly.
Great job great ratings would recommend anyone
They did a great job securing me a great new loan on my refinance of my vehicle. They got me the best rate in refinance me when nobody else would definitely use them again in the future and we’ll recommend them to anyone.
April 10, 2026
Unprompted review
Reply from iLending
This is great news! We're so happy to know that you had a good experience.
Reply from iLending
This is great news! We're so happy to know that you had a good experience.
Worth it
Andrea was a great representative. Very kind and communicative. And, at the end of the day, I am paying less for my car. I appreciate the work they do.
April 2, 2026
Unprompted review
Reply from iLending
Thank you for your kind feedback! We’re so glad to hear that Andrea provided a great experience and kept you well informed throughout the process. We’re also happy we could help you lower your car payment. Thank you for choosing iLending!
Refinancing my car was a great…
Refinancing my car was a great experience thanks to Fay. She was professional, kind, and very knowledgeable. She answered all my questions and made sure I understood every step of the process. Everything went smoothly, and I felt confident the whole time. I really appreciate her excellent service!
April 1, 2026
Unprompted review
Reply from iLending
Thank you so much for your thoughtful review! We’re thrilled to hear that Fay provided such a professional, knowledgeable, and supportive experience throughout your refinance.
We’re glad everything went smoothly and that you felt confident every step of the way. Thank you for choosing iLending!
Not even one star this place is trash
Not even one star this place is trash. They told me they could refinance my car and then they screwed me over. They ran my credit and then told me I have to pay $7000 to pay off my loan which is a trash. I hope these people get kicked in their face
March 24, 2026
Unprompted review
Reply from iLending
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
Auto refinance approvals and terms are determined by a variety of factors, including lender guidelines and the overall loan structure. In some cases, additional conditions may be required in order to complete a refinance, depending on the specifics of the situation.
We understand this can be frustrating, and our goal is always to provide clear information and available options throughout the process. If you would like to discuss your situation further, please contact our Client Relations team.
I’ve gotten several loans for cars
I’ve gotten several loans for cars, homes, etc. But I must say that iLending was the most hassle free place I’ve ever tried for a great rate!
March 11, 2026
Unprompted review
Reply from iLending
We value your feedback—thank you!
Everything is excellent for me to all…
Everything is excellent for me to all the staff that process my auto loan. I will recommend this lending company to all my friends.
February 13, 2026
Unprompted review
Reply from iLending
We value your feedback—thank you!
review
Quick and easy great informative staff kept me in the loop throughout the entire process would definitely recommend
March 12, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Awesome experience
Awesome experience, awesome people, and awesome work. Faye helped me from start to finish and worked so hard to find a company with a better rate than what everyone else was trying to give. Faye you are awesome
March 19, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Brandon and Lawrence were very helpful
Brandon and Lawrence made the process of refinancing my auto loan very simple. They were very communicative and were very direct when it came to signing the proper paperwork.
March 6, 2026
Unprompted review
Reply from iLending
Thanks for your review — we appreciate your feedback!
iLending's Rep took all sensitive info and disappeared
Got a call from iLending from Kristie on Feb 24 at around 4:30pm, she took all the info needed for a loan and for the co-signer. She said she should reach out back to us in about 2-3 days.
I submitted all the documents she asked using her link of Feb 25 at around 5pm.
It's been more than a week and she completely disappeared.
Called Kristie Mar 2, 3:55pm. She did not respond. Left Voicemail as well. Called Kristie Mar 3, 10:15am, Did not respond. Left Voicemail as well. The same day Sent email Mar 3 at 11am - she did not respond. Called Kristie Mar 4, 4:30pm. She didn’t not respond. Left Voicemail as well.
Called iLending Mar 4, 4:50pm. Someone answered the call and said he’d see if Kristie is available. He said she left a note for Kristie, so she should call me back once she is available.
Called Kristie Mar 5, 4:05pm. She did not respond.
Called iLending Mar 5, 4:08pm. Someone answered and said “I’ll leave her a note so she can reach out back to you".
Completely unprofessional. I do not recommend iLending.
March 5, 2026
Unprompted review
Reply from iLending
Thank you for sharing your experience, and we’re sorry to hear about the difficulty you had reaching our team. We understand how frustrating it can be when you’re expecting a follow-up and don’t receive one.
We would like the opportunity to look into this further and determine what may have happened with your application. Since we’re unable to locate your information based on the details provided in this review, please contact our Client Relations team at customerservice@ilendingdirect.com
or 303-607-6203 and reference this review so we can review your situation and assist you.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter.
– iLending Client Relations Team
Worked with Frederick
Worked with Frederick. He was pleasant, polite and knowledgeable. He stayed in touch with me throughout the process and walked me through all the paperwork.
February 20, 2026
Unprompted review
Reply from iLending
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Fast and easy .Helpful loan advisors
Fast and easy .Helpful loan advisors
February 9, 2026
Unprompted review
Reply from iLending
Hello Eddie, thanks for the positive feedback! We're always happy to hear good things from our customers
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