www.ilovebulbs.com Reviews 8

What happened:
I ordered four different LED bulbs on 1/1/2014. On 9/1 I emailed to ask for a delivery estimate and received no reply. On 19/1 I emailed them again and told them to either deliver the order by the end of the week or refund in full, or otherwise receive a formal small claims court warning letter. I then received a phonecall from them explaining that one of the bulbs was not in stock and Osram was late in delivering them, but that it might arrive at theirs a few days later. We agreed that if the bulb arrived by then they should send me my order and otherwise call me. They neither sent the order nor called me and I eventually cancelled the order on 26/1 via email. The money was refunded one day later.

My opinion:
They should display stock levels on the website which they do not, and even items out of stock can be ordered. The problematic bulb was still available on the website when I cancelled the order. Customer service is mixed - while the phone call was friendly, communication was otherwise insufficient and I ended up wasting nearly four weeks! I won't use them again.

My order for some Osram fittings took a very long time. As far as I could tell they were in-stock prior to this. (ie there was no sign of "out of stock" note on website, and I actually phoned up prior to the order, and the gentleman on the line selected one "off the shelf" to view it and to answer my enquiry). - So at that point it all seemed good.

Christmas intervened which didn't help anyone, but despite this, having placed an order, I needed to wait 20 days for delivery. I had no email updates until the day the order was sent (day 19), and I received no response at all to the on-line form which I filled in asking what was happening.

Their phone line is also a premium rate number costing me 11p+30P/minute, so overall not hugely impressed, when most mail order businesses these days turn stuff round so much more quickly. I shall try to avoid using Ilovebulbs in the future unless I know I have 3 weeks spare.

Goods arrived well packaged.

Did not have all the LED lamps in stock but kept me informed and shipped in 2 phases

A fast and efficient company selling competitively priced products

Prompt delivery, one of the bulbs blew but received a replacement within days

I ordered 6 Calex Goldline Filament Rustic (Squirrel Cage) 240v 35w E27"bulbs which were lovely, sadly they don't last very long. Which I think at £8.00 per bulb is pretty bad.

urgently needed, recieve the next day exact item. very happy customer.