I Love Fancy Dress Reviews 

237
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... See more

Rated 5 out of 5 stars

Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... See more

Rated 5 out of 5 stars

These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... See more

Rated 5 out of 5 stars

They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... See more

Company details

  1. Costume Store

Information provided by various external sources

We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

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No recent history of asking for reviews

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4.5

All reviews

(237)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Really good choice of outfits and…

Really good choice of outfits and accessories. The order process was very straightforward. I had a couple of questions which Melanie answered really quickly.
Thanks very much, would definitely recommend.

August 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent quality

Great service from seller and Halloween heads are far better quality than I expected.
Well worth the money. Will definitely purchase from this seller again.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the customer…

Extremely happy with the customer service regarding a late delivery, Donna from the company advised if I returned the item as no longer needed that I would receive the full amount and postage. This was received within days.
Have no hesitation in using this company in the future.
Thanks again ☺ Denise

August 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Always very helpful in store

Always very helpful in store.
99% of the time they always have something similar if they don’t have exactly what you want.
We always use this company and really wouldn’t go anywhere else

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

These guys are real life savers!

These guys are real life savers!
I got let down by another company & these guys went above & beyond especially Melanie.
I hadn’t realised that due to covid they only did click & collect from their shop & warehouse, but they were super friendly, super helpful, they managed to locate a witch’s outfit & nose for me, their customer service was second to none and I cannot recommend them enough!

July 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Very helpful and quick acting

Melanie helped with a query I had on my order in a quick and professional manner. Followed up with an email to update on my order progress and included discount codes for future use. Highly recommended and will be using again. Thank you.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fab company

Fab company! My order was delayed and then returned by royal mail damaged. Melanie was straight on the phone to let me know what had happened and arranged a replacement to be delivered the following day. Superb customer service 🤩

June 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Photo Booth Event

Asked for assistance with regard to a photo booth event. Spoke to a lovely lady (Mel), who managed to put together a great package at an excellent price. Great customer service and communication. Would highly recommend.

June 23, 2022
Unprompted review

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