I Love meet and greet Reviews 

Paid a premium price expecting a premium service, but what I got was a very poor service. Kept waiting at drop off (ok, it was only 10 mins) but the 30 min wait upon our return to Gatwick (kept waiting at the kerbside at midnight with my wife and kids) was totally unacceptable. My first and last time using this company

After contacting I love meet and greet with photo evidence literally 5 minutes after we collected car they denied everything and didn’t even investigate. Avoid if you don’t want someone misusing your car.

I booked an “APH Meet & Greet Forecourt” service and subsequently discovered from the booking confirmation that my vehicle was actually collected, stored and returned by I Love Meet and Greet.

My Tesla Model 3 was only ten days old and clean when I handed it over. I took dozens of photographs beforehand to record its condition.

When the car was returned, it was covered in a heavy layer of dust, leaves, debris and extensive bird droppings across the windows, bodywork and rear bumper. It was so dirty that I could not properly inspect the paintwork or determine whether it had been scratched, stained or otherwise damaged while in their care.

When I raised this with the operative, he simply told me that I had paid for parking, not cleaning. That entirely missed the point. I was not asking for a complimentary valet; I expected my brand-new vehicle to be treated with reasonable care and returned in a condition that allowed me to inspect it properly.

The operative then asked me to sign paperwork concerning the return of the vehicle. I refused because I could not honestly confirm that it had been returned in satisfactory or undamaged condition while it was covered in dirt and bird droppings. He then walked away.

I immediately telephoned customer services while still standing beside the car. I made it clear that the vehicle was filthy, that I could not inspect it for damage and that I had not signed anything. I was advised to take photographs and inspect it again in daylight. The call was recorded.

I am extremely disappointed by the condition in which my ten-day-old car was returned, the dismissive attitude shown at collection and the apparent lack of care taken while it was in their possession. The photographs speak for themselves.

Do not trust the care of your car with this company

Great service. Car was well looked after, as was when I left it. Staff were friendly. Car arrievd 10/15minutes after I called them. No issues and I'd use again.

On arrival to pick the car up at Stansted we were instructed to wait in zone C. My husband walked up and down after waiting for 15minutes looking for our car. Eventually the driver walked from zone B calling our name. By the time we finally got our car the cost of leaving the ramp was £28. I wouldn’t recommend this company. They made us pay it and said there was nothing they could do even though this they weren’t where they said they would be.

Recently left my car with I love meet and Greet at Gatwick Airport. On my return my windscreen had been damaged beyond repair I was told that they couldn’t deal with the problem because it was the weekend!
They have now told me windscreen is not covered in the terms and conditions. Do not use this company very poor, happy to take your money but not rectify damages caused by them

Avoid, I paid £190 for 14 days and when I returned was told at the leaving barrier that I had to pay £60 more pounds, when I asked why man why, he stated car was returned 1 hour and 7 minutes late by the meet and greet driver to the airport car park at short stay level 6 who are a company independent of the airport parking and therefore I incurred the extra payment. Barrier not opened until payment made despite my protests. Disgusting.

Awful awful awful! Stay away to avoid a very stressful experience

We have used a number of car parking providers at Gatwick over the last few years and I have to say that ilovemeetandgreet is second to none. You leave your car extremely close to the terminal (not in the multi-storey) and collect it at the same place. Very professional and definitely the best we have experienced. A lovely gentleman took the car from us at the beginning of our trip and a lovely man named Big Mike was there to return it to us. Exemplary service that you can feel confident and safe with. Highly recommend.

The service is not what is advertised. Made me wait 45 minutes (with kids) where it’s meant to be 10 minutes. Instead of bringing me my car they said it will be a blue and white coach picking us up but it was actually a blue van. When I called them to say I can’t see the blue and white coach, the guy was very aggressive and rude.

Avoid- Car returned in a disgusting condition! I have used this service on several occasions however due to my most recent experience with ILovemeetandgreet Stanstead I will never use them again. My car was fully valeted inside and out when left with the driver. Upon return , I could not believe the state of the outside of my car. I have a convertible. The roof was covered in bird shi*as was the paintwork. The bodywork was also filthy. I was told by the driver that unfortunately some of their parking spaces are under trees and “I got unlucky” and should complain to customer services. It was so bad that I had to hand wash the car as soon as I got home. Not something I was expecting to have to do after travelling home for the whole day. Customer services showed very little concern and offered me £15 as a “gesture of goodwill”. This does bot even cover the cost of getting all of the bird shi* removed! Disgraceful.

I have used I LOVE MEET AND GREET AT STANSTED AIRPORT, several times and always been pleased wither service, This time I used Bubble parking which is part of the business, and while I am pleased with the drop off and collection of my car. It was quick and efficient and I knew the car would be stored off site.
It is this off site part after 3 days in Malta I checked the cars location on my phone app and found that it was unlocked no great problem I locked using the car app.
When my car was delivered to me, I found that the heated steering wheel was on and the seats were hot , as was the steering wheel which I have never used in fact I do not know how to turn it on.
The automatic seat position was completely altered and when in position 2 which I use to get out of the vehicle it was in an almost fully reclined sleeping position. Also the interior of the windscreen was smeary and I had left it clean. I cannot explain any of this other that possibly someone may have used it to "rest in".

when I arrived at the drop off point they would not drive my vehicle because it was a black cab?. this was never mentioned to me when they took my money for the booking, I had to drive them to the car park and then wait to be transferred back to the terminal via the south terminal to pick up other passengers. on return they were late in picking us up, no help with the luggage either getting it in the minibus. my vehicle had been scratched did not notice this until I went to clean it next day, made a complaint but they refused to take responsibility for it. first and last time I use this company

Great service and people at Stansted special thanks to Kevin.
Used this service 3 times this last year and always a seamless experience.

If you can look beyond the patronising redneck oaf who greets you, the service is actully OK.

Waited half an hour in the freezing cold for Car to arrive after I had rung from picking up my luggage. Won’t be using these people again.

They insist you don’t call until you have collected your bags and have cleared customs, only once you do this all you get is “sorry were busy now, so your car will be 25 mins”. Not what you need at 11pm at night. I chose this for the speed and convenience, the Gatwick Official M&G Service was the same price (in the short stay Car Park).
Don’t bother, just use the Gatwick Official Meet & Greet Service if you want a convenient solution. The guy on the phone claim their (Gatwick Official) wait times were 40mins, which was total rubbish, I was with several colleagues who were halfway home by the time I'd got my car back!