Hello, I've had a great experience using this app, though with some exceptions due to late if not no reply from some realtors. For better services realtors should be quick with their replies. For em... See more
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What a user unfriendly App!. Every time I try to access my listing, I am asked to select either umbrellas, buckets, chairs or hats and need to receive via email and key in a verification code. Looks... See more
Company replied
MISLEADING AND UNPROFESSIONAL - they condition access to announcements to payment of a fair fee. 7 days trial that all of a sudden turn into 6 months abonememt without chance to terminate regardless... See more
Company replied
My appointment was on time and the house was exactly like in the pictures, I love how they respond to me
Company details
Written by the company
Ob mieten oder vermieten, kaufen oder verkaufen, privat oder gewerblich: Wir sind Deutschlands Nummer 1 rund um Immobilien. Jeden Monat unterstützen wir 14,5 Millionen Menschen bei der Suche, beim Kauf, der Finanzierung oder dem Umzug ins neue Zuhause - genauso wie beim Verkauf oder der Vermietung. Weitere Informationen finden Sie unter http://www.immobilienscout24.de
Contact info
Invalidenstraße 65, 10557, Berlin, Germany
- www.immobilienscout24.de
3.1
Average
11K reviews
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No viewings, still charged, impossible to cancel premium
I’ve applied for more than a hundred apartments in Hamburg through Immobilienscout and never received a single viewing. It feels like the platform doesn’t actually connect applicants with landlords in any meaningful way.
On top of that, I keep getting charged for the premium subscription even though there’s no real value coming from it. Cancelling is unnecessarily difficult and not straightforward, which makes the whole experience even more frustrating.
Overall it feels like a service that takes money consistently but doesn’t deliver access to actual opportunities in the rental market.
April 29, 2026
Unprompted review
Reply from ImmoScout24
Hello Matheus,
Thank you for your feedback. We understand how frustrating it can be when your apartment search is proceeding slowly and you’re not getting any responses. We’re happy to assist you as best we can with your search, but we have little influence over the responses from providers or landlords, as they handle direct communication—such as scheduling viewings—on their own. If there is anything else we can do to help or if you have specific questions, please contact us at happy@scout24.de or https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
It's a complete rip-off.
It's a complete rip-off.
I only received old apartment listings that had long since expired. Paying for "Search+" offers absolutely no benefits. Scammers!
April 22, 2026
Unprompted review
Reply from ImmoScout24
Hello Bianca,
Thanks for your review. We are sorry to hear about your technical difficulties. This should not have happened. Please be assured, we´re taking your problem seriously and want to ask you to contact our customer support directly via https://www.immobilienscout24.de/kontakt/ or happy@scout24.com for further assistance.
Your ImmoScout24 Team
Realtor didn't show
Realtor didn't show, there were 2 other families and we were all just standing around. He could have emailed or said if he'd be late. No apology email either, plus the property was a mess! Super disappointing.
April 17, 2026
Unprompted review
Reply from ImmoScout24
Hello,
Thank you for your feedback. We understand how frustrating it is to arrive at a viewing and have the realtor not show up—especially when multiple people are waiting and no communication or follow-up is provided.
While viewings are organized by the respective providers, clear communication and reliability are essential. Please feel free to contact your direct contact person for further feedback.
Your ImmoScout24 Team
Excellent!!!!!
April 14, 2026
Unprompted review
Reply from ImmoScout24
Hello Mohan,
many thanks for your positive review!
Your ImmoScout24 Team
They sent me to debt collection without a single notification
I registered on this website through my Apple account with the "Hide My Mail" feature that relays the e-mails to my real mail and I have been subscribed to their Plus service with a yearly contract in October 2025 when I moved to Germany. I signed up for this subscription with a credit card which has a good limit and is regularly paid up.
I haven't been able to access my account for the last two weeks. When I reach out to support, they tell me that they couldn't charge me and I did not respond to their e-mails in time so they gave my debt to a debt collector, KSP. I check my mails regularly, even the spam folder, and I can safely say that I have never received any e-mails from ImmoScout24. They had my address and phone number but never once tried to reach out regarding this problem. The customer support agent in the chat was talking in a tone as if I have been playing dumb about this matter, while I showed good intentions.
To make matters worse, ImmoScout24 sent me two emails today — a support response and a customer satisfaction survey — both of which arrived at the exact same address they claim they could not reach me through. This directly contradicts their claim that they attempted to notify me and received no response.
I am willing to pay the original outstanding subscription amount, but I refuse to accept collection fees for a debt I was never properly notified about. I have since contacted KSP directly to dispute the added costs.
If you use Apple's Hide My Email feature, be aware that ImmoScout24's mailing system may silently fail to deliver critical account notifications and they will hold you responsible for it.
April 7, 2026
Unprompted review
Finding a property through this site…
Finding a property through this site was difficult. The premium option didn’t add much value, and managing the subscription was a bit tricky.
March 16, 2026
Unprompted review
Reply from ImmoScout24
Hello,
thank your for your review. We are sorry that you have had struggles, navigating your search. Suchen+ is meant to help you finding a suitable poperty, but can never be a guarantee. If you need any assistance, please feel free to contact our customer service via https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
Money problem
Dear Sir or Madam,
I hope you are doing well.
I would like to inform you that an amount was deducted from my account without being refunded. The first deduction was €64.89 in January, and the second was €29.95 in February.
I have not received a refund for the January amount, and I kindly request you to review this matter and process the refund of €64.89 as soon as possible.
I would appreciate your support in resolving this issue.
Thank you in advance.
Kind regards,
Bhavik Patel
January 28, 2026
Unprompted review
Reply from ImmoScout24
Hello Bhavik,
Thank your for sharing your concerns. We would be happy to review your request in detail and investigate your issue. Please feel free to contact our customer service team directly via happy@scout24.de
Your ImmoScout24 Team
Nationality
I got very few answers maybe because i am not german even though i have premium. This makes me sad and frustrated because either they meet me and reject and prefer somone german or just reject before even giving me a chance. Its not the app but the system . The app is amazing if u r german. I guess.
March 13, 2026
Unprompted review
Reply from ImmoScout24
Hello NEELAM,
thank you for sharing your experience so openly. Searching for housing can be very challenging, especially when it feels like you are not being given a fair chance. Decisions about inquiries are made by the individual providers, so responses and selection processes can vary widely. It’s good to hear that you find the app itself helpful overall. If you have questions about features or ways to improve your search, please feel free to contact us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
The app is great but…
The app is great but… the company is not focused of making sure client have a good service and feel good about it. It is focused on securing as much money as possible from their client.
Here is my key negative takeaways in two points:
- the premium service is slightly scammy: I have tried the service twice within 6months time, the first time for a period of 2months searching with a premium subscription. The second time for a period of 1 month searching without the premium subscription. I found more success getting flat visits without the premium subscription, which brings me to question to purpose of it, since it is also quite expensive, at 30€/month.
- the second point, I went back later to the website just to use the Schufa service, so I bought just a Schufa. Turns out it ended up activating an automatic premium subscription with one month free without me even wanting this. I did not a receive any mail explaining me that I had subscribed to that, I just received my Schufa and nothing else. I discovered that I was enrolled in the subscription one month after when seeing a bank transfer. So I reached out to support to say this is not what I wanted and I didn’t need and didn’t use the service, therefore I am asking for a refund. And they just refused said it’s not possible. So that’s pretty bad I think, just making sure to bank as much as they can on their customers.
March 14, 2026
Unprompted review
Reply from ImmoScout24
Hello Arthur ,
thank you for taking the time to share such detailed feedback. We understand that experiences around premium features and subscriptions can raise concerns, especially when expectations about their value or activation differ from what you anticipated. Our goal is to make services and booking conditions transparent and easy to understand so that users can decide what best supports their search. If you would like us to review your specific case regarding the SCHUFA booking and the subscription in more detail, please reach out via https://www.immobilienscout24.de/kontakt/. We are happy to take another look and clarify any open questions.
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Brenda,
thank you for your feedback. We are glad to hear that you received the help you needed.
Your ImmoScout24 Team
Horrible user experience for people who…
Horrible user experience for people who don't want to buy the premium, and almost all apartments automatically get marked as "only for premium" so if you're looking to find an apartment for free this predatory company will do you no good
March 12, 2026
Unprompted review
Reply from ImmoScout24
Hello Zacharias,
thank you for sharing your perspective. We understand that the experience can feel frustrating if certain features appear more prominent for users with additional services. Our aim is to provide tools that can support the search process, while the platform itself remains accessible without a paid subscription. Decisions about who to contact and how inquiries are handled are made by the individual providers. If you would like to share more details about your experience, you can reach us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
All fine
All fine, BUT
- difficult to port the Schufa Bonität from the Mieten+ to Suchen+
- not possible to add a short introduction of us (kind of small CV)
March 6, 2026
Reply from ImmoScout24
Hello Antonio,
thank you for your feedback. We are glad that your overall experience was positive.
Regarding the SCHUFA BonitätsCheck and the option to add a short personal introduction, we appreciate your suggestions. Feedback like this helps us continue improving the features on our platform.
If you would like us to look into your case more closely, feel free to contact us at happy@scout24.com.
Your ImmoScout24 Team
I found my flat in literally 10 days
I found my flat in literally 10 days no joke.
March 5, 2026
Unprompted review
Reply from ImmoScout24
Hello Valliant,
thank you for sharing your experience.
Finding a flat within 10 days is fantastic – congratulations! We’re glad our platform could support you in your search.
Your ImmoScout24 Team
No one give Apartment as I had 6 months…
No one give Apartment as I had 6 months vip Member
March 2, 2026
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback. We are sorry that you have not found a suitable appartement yet. You are very welcome to use our free AI assistant - it can support you with helpful tips and recommendations: https://www.immobilienscout24.de/lp/heyimmo.html
Your ImmoScout24 Team
It was super!
February 26, 2026
Unprompted review
Reply from ImmoScout24
Hello Roman,
thank you for your feedback.
Great to hear that everything went well!
Your ImmoScout24 Team
So helpful to look for apartment..
So helpful to look for apartment..
Thanks so much
February 22, 2026
Unprompted review
Reply from ImmoScout24
Hallo Dominia,
thank you for your positive feedback. We’re pleased that our search features support you in finding an apartment.
Your ImmoScout24 Team
I always make so many applications, It’s more than a year of searching already. But still have not gotten an apartment
I always make so many applications, but don’t get viewings, even when I get viewings I still haven’t gotten an apartment. It’s more than a year of searching already.
February 20, 2026
Unprompted review
Reply from ImmoScout24
Hello,
Thank you for sharing your experience. We understand how exhausting and frustrating it can be to look for a suitable flat for over a year, submit many applications, attend viewings, and still not receive an apartment. In very competitive markets, providers often receive a high number of inquiries and make individual decisions, which unfortunately can lead to long waiting times. If you need any assistance, optimizing your profile, you can find more information via https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
I have waited too long for an…
I have waited too long for an apartment from you or the providers . But all that I have applied, the providers don’t attend to me positively. But I’m working and my is also good.So far I have visited or I have gone to see 7 apartment but all was not giving to me.and for a very longtime, I have not had appointment to visit the once I had already applied. And I don’t know why
February 20, 2026
Unprompted review
Reply from ImmoScout24
Hello Charles,
Thank you for sharing your experience. We understand how frustrating it is to apply for many apartments, attend viewings, and still not receive positive responses. In competitive housing markets, providers often receive a very high number of applications and make their own individual decisions, which can unfortunately lead to long waiting times and few invitations. If you need any more informations, please contact us via https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Peincy,
Thank you for your feedback. We understand how frustrating it is when you’re not receiving invitations for viewings. In very competitive housing markets, providers receive many inquiries and unfortunately cannot respond to everyone. If you need any more informations: https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
Paying for nothing
Im paying. My listing is not showing up. Support is entirely broken, impossible to reach anyone. Is this a scam?
February 19, 2026
Unprompted review
Reply from ImmoScout24
Hello Christian,
Thanks for your review. We are sorry to hear about your technical difficulties. This should not have happened. Please be assured, we´re taking your problem seriously and want to ask you to contact our customer support directly via https://www.immobilienscout24.de/kontakt/ or happy@scout24.de for further assistance.
Your ImmoScout24 Team
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