This time the facility was working well. Probably the best wash in a while, but it’s not consistent sadly. I think the product is good, the staff are great but it’s a premium product which doesn’t alw... See more
Company replied
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Review summary
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Opted for a more expensive wash than normal, I couldn't see much of a difference at first but it does seem to have lasted longer than normal. Overall very pleased with the service and convenience.
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The vacuum cleaner was defect The employee was approached to provide another coin but he did not provide one as he disappeared somehow There were not cats in the queue maybe he went to the washing... See more
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The staff were very weird, one was hysterically laughing and gesturing for us to go on before the light was green and while the other guy was still spraying the car. Also very little English so it was... See more
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Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
35K reviews
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Car was still covered in flys on front…
Car was still covered in flys on front and back was not cleaned properly
September 7, 2026
Castle Foregate
Castle Foregate , Shrewsbury. Not the best IMO for a semi automated car wash, left with a film on windows and car, almost as if not rinsed properly. Was not a basic wash , so for the price , not value for money.
September 5, 2026
I must run three times for coins to…
I must run three times for coins to clean the car inside.
September 7, 2026
Pickups Not Wanted!
Downloaded the App and purchased an ULTRA HD Bundle, checked in advance that a Hardtop Pickup would fit. Arrive at the car wash waiting while Transit vans etc go through to be told they will not accept a Pickup.
September 4, 2026
Keeping my car sparkling
Easy to use, the guys are friendly and helpful .
And you emerge with your car looking in showroom condition.
It's brilliant.
September 7, 2026
Very straightforward easy to book
September 5, 2026
Nice but.....
Brilliant but maybe it'll be a good idea to ban Audi and BMW drivers who are utter idiots
September 5, 2026
A very busy car wash
I recently used the car wash in Hereford for a second time, having been disappointed with my first experience. I decided to give it another try in the hope that the service and condition of the facility had improved, but unfortunately, this wasn’t the case.
On my first visit, I paid for the HD Ceramic Coat option, but my car was still left with noticeable marks, particularly around the rear of the vehicle.
On my second visit, I immediately noticed that the water being used had a very unpleasant and unclean smell as soon as I entered the wash. Unfortunately, the smell has since seeped through the vents and into the car, meaning I now need to have the interior professionally cleaned to remove the odour.
I was also disappointed by the overall condition of the car wash itself. The equipment and interior are looking very dated, with several areas showing visible rust and generally appearing to be in poor condition.
I would be happy to consider using the car wash again in the future, but only if the issues have been properly addressed. If possible, could you confirm whether there are plans for a full refurbishment or overhaul of the Hereford site, and if so, when this is expected to be completed?
August 16, 2026
Euron gave an absolutely 5 star valet
Euron gave an absolutely 5 star valet. Very helpful as I'm disabled. I'd really recommend the service 100%
September 8, 2026
Unprompted review
First class service every time
September 7, 2026
First time user
First time using the service. I pre payed for a wash. Staff very very helpful as I was unaware of process. Very quick and easy. Will definitely use again.
September 7, 2026
Quick & easy to use nice result
September 6, 2026
Machine was not working only the jets…
Machine was not working only the jets so there was no wax functioning after I had bought the triple wax option had to do a big standard wash.
September 6, 2026
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