IMO Car Wash Reviews 

34,980
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,264 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, polite, and consistently helpful during their visits to the wash. Many consumers often note that the automated car wash process is quick, highly efficient, and delivers a brilliant shine to their vehicles. Some people were dissatisfied with the final cleaning results, mentioning that stubborn dirt, unsightly watermarks, or remaining soap suds were occasionally left behind on their cars. However, a few reviewers also noted occasional issues with imperfect drying performance or feeling that some of the extra services were a bit too expensive.

What people talk about most

Service

Customers had ambiguous experiences with service, with opinions varying widely. Many reviewers praised the... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among reviewers. While many... See more

Product

Consumers find product performance to be quite mixed, with high disagreement reported. While some reviewers... See more

Price

Reviewers highlight ambiguous aspects of price, expressing mixed feelings regarding the cost and value of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Better than most automatic car washes, in that there’s an attendant who gives your car a quick pre wash and makes sure the back gets done. However the machine wash wasn’t very thorough and the drying... See more

Company replied

Rated 3 out of 5 stars

Bockig via App was working fine. Employe wa friendly and helpful. However the cleaning Performance was rather low. Car came put still full of insects and bee wax. Drying was also not working well. H... See more

Company replied

Rated 3 out of 5 stars

I have used IMO on previous occasions and been happy with the result considering it is far less detailed than washing by hand. On this occasion, I chose the most expensive option. I was disappointed... See more

Company replied

Rated 3 out of 5 stars

The experience was professional and the staff very pleasant; however, I was disappointed in the end result. I opted for the £10 wash as this is what I normally spend at the local hand car wash I fe... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

35K reviews

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3.8

All reviews

(34,980)

31,958 reviews in the last 12 months

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Rated 1 out of 5 stars

bought a Ceramic XTR online and arrived…

bought a Ceramic XTR online and arrived at the car wash in Perth, only to be told I couldn't take my van through the wash, got no help from the guys there , very abrupt and no help whatsoever. my advise is don't buy online as you can't get a refund. I went to Morrisons car wash where the van fitted no problem as at home so not sure what the problem is with IMO. Very poor service

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Service

The IMO car was is close by and convenient to use. The staff are generally friendly and helpful. The cost of my wash is comparable to other services in the area.An excellent service.

September 2, 2026
Rated 1 out of 5 stars

Waited over 20 minutes for guy to turn…

Waited over 20 minutes for guy to turn up to wash my car as he had left to go to the shop at 10am, I then asked for a valet as well as the car wash, he told me he didn’t want to today and to come back when it was someone else. Will not be coming again

September 4, 2026
Rated 1 out of 5 stars

Poor car wash and service

Two men who couldn't be bothered to do any work, very rude saying didn't have equipment to clean inside of the car. Laughing and joking among themselves charged full price for a poor clean on the outside with filthy smelly water definitely won't be using again

September 3, 2026
Rated 5 out of 5 stars

Great clean exceptional value

Having shyed away from machine based washes, with the influx of car washes i was pleasantly surprised by the speed quality and excellent value for money. Will be using again

September 3, 2026
Rated 5 out of 5 stars

Staff

I’ve been coming to this IMO Car Wash brigthon street hull for quite a while and the service is always fantastic. The team are consistently friendly, welcoming and work incredibly hard.

What really stands out is the attention to detail. They always make sure the wheels, windows and the rest of the car are properly cleaned before it even goes through the wash, and the results are excellent every time.

It’s nice to visit somewhere where the staff recognise returning customers and genuinely seem happy to see you back. Great service, great attitude and a car that always leaves looking spotless. Highly recommended.

September 4, 2026
Unprompted review

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