The staff was excellent and you could tell he cared about the quality of work he was delivering. Nothing but praise for him! The machine itself however didn’t get rid of all of the bird poop on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Great car wash with plenty of wash options to choose from. The guy at the Sale Moor branch is always friendly, polite, and provides excellent customer service. The only downside is that after the c... See more
Company replied
Car spotless after. I only did not give full stars because of the app. It had on it a 5 pound off the top wash that was ending yeaterday, when I went to purchase the £20 and rhen to get this it then d... See more
Company replied
Reasonable rate with good washing. However there were some negatives like wheel cleaning is not enough. The drying option should be more deeper.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
28K reviews
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The men operating the car wash were…
The men operating the car wash were helpful and efficient. They did an excellent pre wash and helped guide the car into the automatic wash.
July 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Car hasn't been washed for a year
Car hasn't been washed for a year, came out clean and sparkling
July 6, 2026
Reply from IMO Car Wash
bukaczgooglemail.com,
We are so pleased to hear your car came out clean and sparkling, especially after a year! Thank you for sharing your wonderful feedback with us.
IMO Car Wash
Reply from IMO Car Wash
Marko Vasic,
We truly appreciate your kind words! We are so pleased to hear you consistently receive excellent service from our team. Thank you for your continued support!
IMO Car Wash
Excellent Customer Service
Excellent Customer Service, Friendly Staff, High Quality Wash on Every Occasion. Overall Experience is ALWAYS Pleasant.
July 4, 2026
Reply from IMO Car Wash
Alistair Cooke,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent customer service and a high-quality wash. It's fantastic to know that your overall experience with us is always pleasant. We look forward to seeing you again soon!
IMO Car Wash
Always a quick and easy to.ise car…
Always a quick and easy to.ise car wash, five stars 🌟
July 6, 2026
Reply from IMO Car Wash
Claire Beith,
We're so glad you found our car wash to be quick and easy to use! Thank you for your wonderful five-star feedback. We appreciate you taking the time to share your positive experience with us.
IMO Car Wash
Reply from IMO Car Wash
Philip Newham,
We are delighted to hear you found our service excellent and convenient. Thank you for your kind words!
IMO Car Wash
I’m the guy with white bm with the tyre shine!
Guys always work hard wipe your car down and can see there very respecful and have a duty of care for the business there a very valuable commodity, you can pay via card after a wash., I’m gonna try the valet next time.
I’m hoping for a free wash after this review.
it’s my go too place all year round 100%
July 3, 2026
Reply from IMO Car Wash
Mike Moss,
We're so pleased to hear about your positive experience and that our team's hard work and respectful service stood out to you. It's great to know you appreciate our payment options and consider us your go-to place. We look forward to your next visit and trying the valet service!
IMO Car Wash
Very friendly and do a good job
July 4, 2026
Reply from IMO Car Wash
Heidi,
We truly appreciate your kind words! We are glad our team was friendly and that you enjoyed our service. We look forward to seeing you again soon.
IMO Car Wash
Reply from IMO Car Wash
Nigel chard,
We appreciate your positive feedback regarding our car wash service. We are glad you had a good experience with us. Thank you for taking the time to share your thoughts!
IMO Car Wash
Check car on finishing Paid for top of the range car wash
Paid for top of the range car wash. From a distance the car looks lovely and clean with a great shine but up close there’s still plenty of marks left from bugs etc
July 6, 2026
Reply from IMO Car Wash
Ian Greve,
We're so glad you found our staff helpful and that you had a quick and efficient experience! Thank you for your feedback. We appreciate you taking the time to share your positive experience with us.
IMO Car Wash
Quick and polite
July 6, 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Rude and aggressive staff
The staff member at Hereford was rude and aggressive. Coming up to the window shouting to not break and put in neutral even though breaks were not on and was in neutral (back lights were on). When I tried showing them they slapped the emergency stop as hard as they could and continued shouting and swearing. He then continued by being racist by saying stupid white man. Absolutely disgusting and won't be visiting again after visiting twice a month for the last year, that will be the last.
Disgusting how any company think this is a way to speak to customers
July 5, 2026
The best car wash of this kind I’ve tried in the UK.
I’ve chosen the „Ceramic XTR” wash package several times, and it’s been excellent every time. Fast, thorough, and consistently high quality.
July 4, 2026
Reply from IMO Car Wash
Radoslaw,
We truly appreciate your wonderful feedback! It's fantastic to hear you consistently find our "Ceramic XTR" wash package to be excellent, fast, and thorough. We're so glad you're happy with the quality.
IMO Car Wash
car was still dirty wheels in…
car was still dirty wheels in particular told to ring custermer service not happy
July 3, 2026
Above and beyond
I had a loose wing mirror cover and the operative taped it up for me so it would not fall off. Also all aspects dealt with efficiently
July 6, 2026
Reply from IMO Car Wash
Mary,
We're so pleased to hear our team efficiently resolved the issue with your wing mirror cover. Thank you for sharing your positive experience with us!
IMO Car Wash
Will be back
Pulled up, scanned the QR code, the guy sprayed my car and guided me to the rolling road that has a eco wash for a £5! Was impressed when it came out I haven’t took a fine tooth comb at it but for a quick job it was a good job, well done
July 6, 2026
Reply from IMO Car Wash
Sam,
We're so pleased you had a good experience with our eco wash! It's wonderful to hear you were impressed with the quick and good job. We appreciate your positive feedback.
IMO Car Wash
good price good cleaning
July 6, 2026
Reply from IMO Car Wash
customer,
Thank you for taking the time to share your positive feedback! We are so pleased to hear that you are happy with both our pricing and the cleaning results. It's always our goal to provide excellent value and a great clean.
IMO Car Wash
Alway quick and great result every time.
July 6, 2026
Reply from IMO Car Wash
Dave Dumbrell,
We're so pleased to hear you consistently receive quick and great results! Thank you for your wonderful 5-star feedback; we truly appreciate it.
IMO Car Wash
The kids love the experience
Great service. The kids loved it. The car turned out pretty neat.
July 4, 2026
Reply from IMO Car Wash
Firdaus Haque,
We're so happy to hear that you and your kids enjoyed the service and that your car looks great! We appreciate your positive feedback.
IMO Car Wash
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