IMO Car Wash - CannockReviews 

51
TrustScore 3.5 out of 5

3.7

77 Walsall Road, WS11 0HP Cannock, GB


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Rated 5 out of 5 stars

Great car wash. I chose the top option, Ceramic XTR, and it looked fantastic. I just needed to polish the wing mirrors and apply some black trim resin to finish it off. The auto wa... See more

Company replied

Rated 3 out of 5 stars

Relatively cheap in line with most scratch and shines, the body came out relatively well however the drying process is poor the sides of the car were especially wet. Worst of all however were the whee... See more

Company replied

Rated 2 out of 5 stars

It didn’t clean very well. It doesn’t reach any type of crevices. The operator was very gruff and irritatable wether he’s always that way or having a bad day who knows but it was off putting.

Company replied

Rated 5 out of 5 stars

Very helpfull and polite, and did a great job on my wife's car. I have used many times and always had the same professional experience.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • 77 Walsall Road, WS11 0HP, Cannock, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

51 reviews

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3.7

All reviews

(51)

24,945 reviews in the last 12 months

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Rated 5 out of 5 stars

Did a great job

June 27, 2026
IMO Car Wash - Cannock logo

Reply from IMO Car Wash - Cannock

Mr Stephen Jones,

Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback!

IMO Car Wash

Rated 5 out of 5 stars

Always get a great service here….

Always get a great service here….. friendly staff that’s why I always return.

June 27, 2026
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Reply from IMO Car Wash - Cannock

Lynn Bate,

We are so pleased to hear you consistently receive great service from our friendly team. Thank you for your continued support!

IMO Car Wash

Rated 5 out of 5 stars

John is amazing

John is a very pleasant chap. Very informative with my auto car. Good service and my car came out spotless.

June 26, 2026
Unprompted review
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Reply from IMO Car Wash - Cannock

Caroline Buckle,

We're so glad you had a great experience and your car was spotless! Thank you for your kind words.

IMO Car Wash

Rated 5 out of 5 stars

Great car wash.

Great car wash.
I chose the top option, Ceramic XTR, and it looked fantastic.

I just needed to polish the wing mirrors and apply some black trim resin to finish it off.

The auto wash itself takes getting used to.
You'll be guided in position by the person you show your QR code to.

Then it's engine off.
Handbrake off.
And leave the steering wheel alone.
Windows up, obviously.

Once you understand that you being pulled through the car wash and you must resist your natural instinct to touch the steering wheel or apply the handbrake, then it's plain sailing.

You'll see a box to the right as you're exiting.
When the green light shows you're back in control.

June 17, 2026
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Reply from IMO Car Wash - Cannock

Darren Higgins,

We're glad you enjoyed your experience with our Ceramic XTR wash and appreciate your detailed feedback on the auto wash process. It's helpful to know how our customers navigate the system, and we're happy the final result was fantastic for you.

IMO Car Wash

Rated 5 out of 5 stars

Very helpfull and polite

Very helpfull and polite, and did a great job on my wife's car.
I have used many times and always had the same professional experience.

June 17, 2026
Unprompted review
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Reply from IMO Car Wash - Cannock

Mrs Joanne Durrant,

We truly appreciate your wonderful feedback! It's fantastic to hear you consistently receive professional service and that we did a great job on the car.

IMO Car Wash

Rated 5 out of 5 stars

Excellent fast service and good value…

Excellent fast service and good value for money! Car was exceptionally clean! Will definitely be returning!

June 16, 2026
Unprompted review
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Reply from IMO Car Wash - Cannock

Mitch Toon,

We're so glad you enjoyed our fast service and great value! It's wonderful that your car was exceptionally clean. We look forward to your return!

IMO Car Wash

Rated 2 out of 5 stars

It didn’t clean very well

It didn’t clean very well. It doesn’t reach any type of crevices.
The operator was very gruff and irritatable wether he’s always that way or having a bad day who knows but it was off putting.

June 12, 2026
IMO Car Wash - Cannock logo

Reply from IMO Car Wash - Cannock

Paul Keogh,

Thank you for your honest feedback. We are very sorry to hear that you were not satisfied with the wash result and the operator's demeanor. This certainly does not meet our standards. We take your feedback very seriously and will forward it to the relevant location.

IMO Car Wash

Rated 5 out of 5 stars

Great and polite

Great and polite
staff

June 7, 2026
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Reply from IMO Car Wash - Cannock

customer,

We appreciate your kind words about our staff!

IMO Car Wash

Rated 1 out of 5 stars

Car was still filthy

Car was still filthy

May 30, 2026
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Reply from IMO Car Wash - Cannock

customer,

We sincerely regret your car was not clean. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Very attentive staff

The attendant made sure the stubborn marks (dried on bird muck) were removed before I entered the car wash.
He was friendly and very polite

May 23, 2026
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Reply from IMO Car Wash - Cannock

Kay Hughes,

We're so glad to hear our team member provided such helpful and friendly service, ensuring those stubborn marks were taken care of! Thank you for your kind words.

IMO Car Wash

Rated 1 out of 5 stars

Pay for hd which states wheel clean and…

Pay for hd which states wheel clean and prewash which never happens just someone spray a bit of water over car for about 3 seconds and that’s it, so when been through wash wheels and lower car and rear all still dirty as hell, plus rollers always too close on sides and rip mirrors back every time,if only it was as stated it would be ok

May 19, 2026
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Reply from IMO Car Wash - Cannock

CollectPlus Customer,

Thank you for sharing your detailed feedback. We are sorry to hear your wash was unsatisfactory. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 3 out of 5 stars

Relatively cheap in line with most…

Relatively cheap in line with most scratch and shines, the body came out relatively well however the drying process is poor the sides of the car were especially wet. Worst of all however were the wheels, significant amount of brake dust not cleaned off. Obviously the machines cannot get into the nooks and crannies. I did not expect a stella clean but nevertheless still quite a lot missed. Average at best clean however easy and not much hassle compared to other options.

May 17, 2026
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Reply from IMO Car Wash - Cannock

Alex Hubbard-Palmer,

Thank you for your feedback regarding your recent wash. We are sorry to hear that the drying process and wheel cleaning did not meet your expectations. We are reviewing our procedures to ensure a more thorough clean, especially for wheels and drying.

IMO Car Wash

Rated 5 out of 5 stars

System worked properly

System worked properly. Pre-paid ticket was an easy way to pay. Vehicle washed etc - good result.

May 14, 2026
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Reply from IMO Car Wash - Cannock

Alun Thomas,

We're so glad our system worked well and the pre-paid ticket made payment easy for you! We appreciate your positive feedback.

IMO Car Wash

Rated 5 out of 5 stars

Brilliant wash really pleased

Brilliant wash really pleased. But the attendant needs to speak to me if he wants me to do something.

May 12, 2026
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Reply from IMO Car Wash - Cannock

Sarah Wiggin,

We're happy to hear you were pleased with the wash. We appreciate your feedback regarding communication and will address this with our team.

IMO Car Wash

Rated 3 out of 5 stars

Brilliant job on the car but the inside…

Brilliant job on the car but the inside of my wheels were still dirty

May 4, 2026
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Reply from IMO Car Wash - Cannock

Louis Kelley,

We appreciate your feedback. We'll focus on improving our wheel cleaning service to make sure the insides are spotless next time.

IMO Car Wash

Rated 5 out of 5 stars

Friendly good service

Thorough wash of my vehicle with friendly service

May 3, 2026
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Reply from IMO Car Wash - Cannock

Philippa Dawson,

We appreciate your positive feedback and are so glad you were happy with our service and the thoroughness of the wash!

IMO Car Wash

Rated 4 out of 5 stars

Decent car wash.

Car wash itself was very good, but I do think the pre wash could have been better, a quick rub of a brush in certain areas in my opinion does not account for a pre wash. Half my windscreen was missed.

April 25, 2026
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Reply from IMO Car Wash - Cannock

MARC,

We appreciate your feedback and are glad you liked the car wash. We're sorry the pre-wash wasn't up to par, and we'll review our process to ensure better coverage in the future. Thanks for bringing this to our attention.

IMO Car Wash

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