IMO Car Wash Reviews 

28,553
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 13,750 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being excellent, helpful, friendly, and efficient, often highlighting their positive attitude and care for the quality of their work. Many people find the service to be brilliant, quick, and easy to use, with a good selection of wash options available. Reviewers often report that their cars come out spotless and sparkling, appreciating the overall cleanliness and shine achieved. However, some customers were dissatisfied with the quality of the wash, noting issues like bird droppings, dirt marks, and water spots remaining on their cars even after paying for premium services. A few other people also felt that the drying system needed improvement, as their cars were still quite wet, and some mentioned that the wheel cleaning was insufficient. There were also occasional mentions of rude staff and concerns about the value for money, especially when the results did not meet expectations for the price paid.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing disappointment with the... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, polite, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment as their cars... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction, noting their... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff was excellent and you could tell he cared about the quality of work he was delivering. Nothing but praise for him! The machine itself however didn’t get rid of all of the bird poop on... See more

Company replied

Rated 4 out of 5 stars

Great car wash with plenty of wash options to choose from. The guy at the Sale Moor branch is always friendly, polite, and provides excellent customer service. The only downside is that after the c... See more

Company replied

Rated 4 out of 5 stars

Car spotless after. I only did not give full stars because of the app. It had on it a 5 pound off the top wash that was ending yeaterday, when I went to purchase the £20 and rhen to get this it then d... See more

Company replied

Rated 4 out of 5 stars

Reasonable rate with good washing. However there were some negatives like wheel cleaning is not enough. The drying option should be more deeper.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

29K reviews

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3.8

All reviews

(28,553)

25,614 reviews in the last 12 months

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Rated 1 out of 5 stars

I don't enjoy paying twice for the same…

I don't enjoy paying twice for the same service. Payment on app refused to go through while I was at car wash so I paid attendant. Then money was taken and I was sent a code I cannot use as I don't live anywhere near Chester and won't be back up this way until the end of August.

July 10, 2026
Rated 1 out of 5 stars

Poor - unorganised - dirty

Booked ahead of time
Turned up to the burton on trent site at 17:50 and it was closed (Friday)
Had triple foam wash on Saturday - car left streaky and with a terrigle finish - ive had to polish it to look preset
Didnt even remove dirt from tyre arches

July 10, 2026
Rated 1 out of 5 stars

Staff were amazing, but

Staff were amazing, the ‘quick pay’ however took over 15 minutes before I then had to pay again so they could get a QR code, 6 hours later I then got my code through. Had to reverse awkwardly out of the space to allow people to get past me while I waited, all in all it’s cost £40 to have a wash

July 10, 2026
Rated 1 out of 5 stars

I live in Dover

I live in Dover, car was dirty so went to your car wash in Folkestone to be told on arrival the car wash is broken down, in this modern day you would of thought it easy to tell customers that your site was out of order on your website but hay ho

July 9, 2026
Rated 1 out of 5 stars

IMO Car wash : llandudno avoid

Just been to probably the worst imo in the UK.

Paid for a mid range triple foam wash for the little run about. Shame to start off the indicator didn’t work so no confirmation of what you were getting, then got to the foam, now I know what it should be like three pipes all putting out different colours foam on both sides, nope on the passengers side was just getting white foam nothing else, on the drivers side same but I could see that one pipe was just doing nothing and the third pipe was just all pouring out of top nothing going towards the car.

The machine stopped half was through and needed resetting. That was bad enough but hey ho thing get blocked up it was 4pm so had been running all day, after exiting drive round to see the chaps at the entrance, First gent was polite but just said have to see boss not me. OK fair enough , the manager then came back from sitting under the trees and said “what’s wrong”, I very politely explained that the triple foam wasn’t working expecting him to apologise, check it and then give me a couple of quid back as not had what I’d paid for. NOT EXPECTING : Foam coming out no one else complained “ fyi I hadn’t complained just let them know it’s broken” , I politely said no it’s not I paid for a triple foam wash and it’s only working (just) on one of the foams, his reply “So what you Want me to do about it” sorry I was a little taken aback at that point and said if you not going to rectify then I’ll have to take it up with IMO, his reply good look with that and walked off

July 11, 2026
Unprompted review

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