IMO Car Wash Reviews 

30,720
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31K reviews

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3.8

All reviews

(30,720)

27,852 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor service

When i used to use imo last year they used to apply tfr on your vehicle while you were waiting so it worked and done what it supposed to do, now it's like the staff rush the job we pay them to do, wheels don't get washed properly, I got home and checked my car and there was still little brown marks on the paint work, when I pay for a wash I expect a proper job to be done and not half a job. Service is pretty poor to be honest.

July 24, 2026
Rated 3 out of 5 stars

Customers ignore rules

Customers ignore rules regarding vacuum cleaning at busy times but take all the time they need to polish their cars in the vacuum cleaning bays and therefore causing queues with long delays!

July 22, 2026
Rated 3 out of 5 stars

Employees friendly

Employees friendly. Disappointed that the machine indicated it was giving me a lower wash than the one I had paid for. Spoke to a member of staff after who claimed the indicator light wasn’t working properly, but I can’t be sure I got the treatment I paid for.

July 24, 2026
Rated 2 out of 5 stars

Disappointed- car still dirty - Ely

Arrived and a small Que in-front so sat and watched everyone get a good clean, came to our turn and hardly any attention to detail. Car came out with a lot of muck still on it and wheels not clean. Booked rain away - I’m not sure we got it. Very disappointed won’t be back!

July 25, 2026
Rated 3 out of 5 stars

Rapid conveyor left car still soaking wet

Took the heavily discounted Ceramic Wash (-£13) but was disappointed because the speed of the conveyor belt had been increased so I was out and through in double quick time but the dryer (which usually leaves my car with water spots on the bonnet) left my car soaking wet - so wet that I was very tempted to stop and photograph how wet it was.
I wish I had.
I have another cheap ceramic wash to use, but now I’m wondering if it’s worth it, given I have to stop at the roadside and dry my car with a chamois cloth because the car went through the ‘dryer’ so fast it wasn’t dried.
Monumentally disappointed because (from experience of other IMO carwashes) I know how good the ceramic wash can be.

July 24, 2026
Rated 1 out of 5 stars

NEGATIVE EXPERIENCE

The mechanism to move my car forward was not sitting correctly, the wash had to be interrupted to fix the belt. The half height brush which washes along the drivers side door was not working, and the next set of brushes were so close to my side they moved the wind mirror - this has never happened before so i don't know if it was as a result of the rollers not being positioned properly. also the dry function did not work properly on one side of the car, my car was tracked with water marks all down the drivers side. i will not use this facility again.

July 22, 2026
Rated 1 out of 5 stars

Expensive but very poor

Car wasn’t dry after exit so lots of marks left behind. Several areas were not properly cleaned and all of this despite using the top priced wash. The car wasn’t particularly dirty to start with so very disappointed with the outcome. Will not be using this place again

July 24, 2026

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