IMO Car Wash Reviews 

30,433
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 14,922 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and efficient. Many people appreciate the quick, straightforward service and convenience, often resulting in a sparkling clean car and a satisfying outcome, with some noting excellent value. However, some people were dissatisfied with the cleaning quality, reporting that dirt and marks were occasionally left on vehicles, particularly on wheels or after the pre-wash. Reviewers also mentioned that the drying process was sometimes inadequate, resulting in water spots. Additionally, some customers felt that higher-tier washes did not always deliver the expected results.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the express,... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing disappointment with the... See more

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with the results,... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction over what they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IMO Car Wash is very convenient and the service is quick. However, the initial pressure washing feels a little rushed. The person using the pressure washer should take a bit more time and be more tho... See more

Company replied

Rated 4 out of 5 stars

Still hard to pull in and know where to park whilst you go on the app to buy a wash (unless you do so ahead of arriving). The workers are quite abrupt and don't speak much English - so when the ini... See more

Company replied

Rated 4 out of 5 stars

The cleaning of the service was great as I had alot of dried dead bug remains on my windscreen. The Ultra HD wash managed to give my car a good clean from all the road travel. My only concern is that... See more

Company replied

Rated 4 out of 5 stars

Good system but the guy who sprays the prewash is very erratic and not consistent, not the same guy every visit Also the blower at the end of the wash is now up at the top position not fully dispers... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

30K reviews

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3.8

All reviews

(30,433)

27,584 reviews in the last 12 months

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Rated 1 out of 5 stars

I turn up to wash my car 14:40 There…

I turn up to wash my car 14:40 There was a sign up saying it was closed for 20 minutes and it would open at 15:00. 15:10 It was still closes and I could see the staff member laying on the grass next to the car wash. I told him the sign says it was opening at 15:00 and it was now 15:10 and I asked how long until it will be open. He told me it wasn't going to open today. What was the point putting a sign up if you know it won't be open.

July 22, 2026
Rated 1 out of 5 stars

Absolutely awful service!!

Absolutely awful service!!! Would definitely not recommend and will NEVER use this car wash again!.
Rude little man tells me that it's normal for the brushes on the wash to not clean my car properly after it was still dirty where it had missed parts and offered me some spray and a cloth to get the remaining dirt off!! Wouldn't just let me put the car through on a basic wash as in his own words were the fact that he only gets paid 50p per car. Will never go again and will advise everyone not to aswell.

July 22, 2026
Rated 1 out of 5 stars

Didn't clean my car

I went to get my car cleaned ready for my daughter's Prom. The wash didn't get all the bits poo off the windscreen or bonnet. I told one of the guys working there and he was not happy, he told me to bring my car to the valet bay where he cleaned some of the poo off. The car was still marked with poo but I didn't have the time or patience to try to argue. This car wash used to be really good with really good customer service but now they don't know what customer service is!!

July 22, 2026
Rated 5 out of 5 stars

Great

Great car wash selection. Car park is tricky as you have to validate (free) before you leave

July 20, 2026
IMO Car Wash logo

Reply from IMO Car Wash

MR JONATHAN COLMAN,

We're glad you appreciate our car wash selection! We understand that navigating the car park can be a bit tricky, and we appreciate your understanding regarding the validation process.

IMO Car Wash

Rated 1 out of 5 stars

The wash was fine but offered a free…

The wash was fine but offered a free extra wash but this is nowhere to be found

July 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Paul Phippin,

We appreciate your feedback and are sorry to hear that you encountered an issue with the promised extra wash. if you have not already please can you get in touch with us directly so we can advise

IMO Car Wash

Rated 4 out of 5 stars

Automated machine wash

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body chassis tyres and windscreen and need to do those manually after. Dries 80% so need to wipe down manually after. Manual hand wash is best but this is the easy alternative in a rush. Valet service is extra depending on car size

July 23, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Dee,

Thank you for your feedback. We understand your concerns about the automated wash not fully removing all spots and insects, and the need for manual drying. We appreciate you acknowledging the convenience our service offers when you're in a hurry.

IMO Car Wash

Rated 3 out of 5 stars
IMO Car Wash logo

Reply from IMO Car Wash

Wilson Silveira ,

Thank you for your feedback! We're so glad to hear that everything was good and that you found our team member friendly and nice. We appreciate you taking the time to share your positive experience with us.

IMO Car Wash

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, very clean and sparkley after a long trip

July 20, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Mr Bone,

Thank you for your wonderful feedback! We are so pleased to hear that your car was quick, easy, and sparkly clean after a long trip. We appreciate your kind words!

IMO Car Wash

Rated 5 out of 5 stars

Very good

Very good , very helpful staff

July 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Claire,

We truly appreciate your kind words! We are so pleased to hear that our team was very helpful during your visit. Thank you for taking the time to share your positive experience.

IMO Car Wash

Rated 2 out of 5 stars

Frustrated and annoyed…

I decided to purchase the ceramic wash at £19.50 after seeing I could have a 'free' £7.50 3-foam wash. The £19.50 wash was OK (despite some moss remaining on the rubber windiw seals - it hadn'tbeen washed for a couole of months or so), but when I pulled up to purchase through the app, I was rushed into doing it and didn't realise how slow the app is to register a purchase. The attendant became frustrated that a car pulled in behind me even though I'd purchased withun one minute, put the wash on and told me to see him afterwards so he could register the purchase via the QR code generated by the app. Even by the end of the wash, the app hadn't worked. I then stood there with him whilst he asked me to pay a second time via debit card, which I was unwilling to do. He physically took my phone off me (very unprofessional and rude) whilst he fiddled with the app doing the same as I was doing and actually clicked 'subscribe' after I specifically told him I did not want to subscribe. I removed my phone from him and cancelled it, annoyed, and frustrated and a few minutes later the app worked and I was able to let him scan it. I have no idea how to get my free wash (of course, it doesn't apoear in the app), but am pained at the overall experience.

July 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?

IMO Car Wash

Rated 5 out of 5 stars

Always good service from the operators…

Always good service from the operators and a great wash. My car is in constant use (Driving Instructor) and gets dusty in the summer and filthy throughout the rest of the year. IMO helps keep it looking its best for me and my students.

July 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

edward,

We're so pleased to hear you consistently receive good service and a great wash! It's wonderful that we can help keep your car looking its best for you and your students, no matter the weather.

IMO Car Wash

Rated 5 out of 5 stars
IMO Car Wash logo

Reply from IMO Car Wash

customerfrend,

Thank you for your wonderful review! We are so pleased to hear that our team provided you with such a positive experience. Your feedback is truly appreciated.

IMO Car Wash

Rated 5 out of 5 stars

Easy to use and friendly service

Easy to use and friendly service

July 20, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Carly,

We are so pleased to hear that you found our service easy to use and that you experienced friendly service. Thank you for sharing your positive feedback; it truly means a lot to our team!

IMO Car Wash

Rated 5 out of 5 stars

Really good service

Really good service
Cat looks amazing

July 22, 2026
IMO Car Wash logo

Reply from IMO Car Wash

a marshall,

We're so happy to hear you had such a positive experience with our service and that your cat looks amazing!

IMO Car Wash

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