Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more
Company replied
We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more
Company replied
I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WOW!
WOW!! much better than I thought. My car was really dirty and hadn’t been cleaned for months. So, I thought let’s give it a try. I had the Ultra HD wash and was pleasantly surprised about how good the wash has cleaned my car after so long. I will defiantly be using that car wash again
July 14, 2026
Cheerful staff despite a busy queue
Cheerful staff despite a busy queue, kept everything moving.
July 14, 2026
The wheels weren’t very clean
The wheels weren’t very clean and also the sills of the car weren’t very clean, quite a few missed places lower down the vehicle
July 14, 2026
Best car Wash ever
July 15, 2026
It frequently seems to be closed for…
It frequently seems to be closed for maintenance or broken when I have attempted to use.
July 13, 2026
Went through twice
Went through twice, first time no shampoo or wax and second time no shampoo
July 15, 2026
Unfriendly stuff
The instructor in your station Chrangerstrasse in Gelsenkirchen shouted very loudly to the customers in order to give them instructions to move their car. This was absolutely not necessary and when I asked him very friendly why he does so, he reacted aggressively.
July 15, 2026
Very good car wash they use good…
Very good car wash they use good products the only problem I get every time is the lad washes wheels before you go through and when you come out of the wash the wheels are still dirty so you have to drive back around for him to clean
July 15, 2026
Ok but not great for the price
I like that’s it’s convenient. However the wash itself is disappointing. Still lots of dirt and makes left on vehicle annd windows. The dryer doesn’t dry completely so as soon as you drive away the water marks run down the car and attracts the dust instantly. Was disappointed considering it cost me £9.50 for the diamond wash.
July 14, 2026
The man was very professional
The man was very professional. The car wash however did get rid of all the dirt on my car even though I went for the highest wash, as I paid a subscription.
July 15, 2026
Unprofessional
It's advertised as open at 8am. The signs were out at 8.10am. They didn't open til 8.30! I've just sat waiting for 20 minutes...THEN I asked for a valet service and they said, they can't do it til 10am! Waste of my bloody time.
July 16, 2026
Unprompted review
Was out of order.
July 15, 2026
I live in Dietzenbach but sometimes I…
I live in Dietzenbach but sometimes I came here only for my car wash in Offenbach ur service is great and amazing
July 14, 2026
Easy and quick service
Easy and quick service. The actual cleaning does not clean thoroughly enough.
July 15, 2026
Quick easy payment
Quick easy payment
Thorough pre clean before going through the wash
Car looked clean
July 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.