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IMO Car Wash Reviews 

34,630
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 18,059 reviews, reviewers had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, helpful, and professional during every visit to the site. People also appreciate the quick service, affordable pricing options, and how brilliantly clean their cars look once finished. Some reviewers were not happy with the cleaning results, mentioning that certain specific areas like the wheels or windows were left dirty, smudged, or streaky. Consumers additionally noted occasional issues with excess water remaining on the vehicle or incomplete drying processes after the wash cycle completed. Reviewers occasionally experienced situations where patches of dirt or dust were completely missed during the overall process.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, describing them as polite, friendly, and very professional.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among customers. While... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions. Many... See more

Price

People report ambiguous experiences with price, featuring starkly contrasting views on value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The car wash itself has always been easy and effective... but on the latest visit the prebooking option on the app seemed to take much longer than normal to process. The staff at my usual site are al... See more

Company replied

Rated 4 out of 5 stars

Excellent prewash and interaction with staff member. The drying towelling at the end of the wash has been removed which now leaves the car quite wet in places, hence the loss of one star.

Company replied

Rated 4 out of 5 stars

Quite easy and straight forward experience. Most of the staff are great except the boss female does not come across friendly and was annoyed at me when my automatic hand break came on accidentally.... See more

Company replied

Rated 4 out of 5 stars

Staff - Always polite and efficient. I like the use of the app and rewards system. I also like the reduced price for bundles. The pricing shown on the app and location need to be the same. If... See more

Company replied

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

35K reviews

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3.8

All reviews

(34,630)

31,664 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Excellent Wash - SubPar Valet

Staff are really friendly and the drive through car wash is fantastic. The valet however could do better. Dirty marks still left in the car, not fully hoovered and completely missed the boot.

August 25, 2026
Rated 5 out of 5 stars

Great service

Great service , easy to use booking and payment online. Service attendant was really friendly and nice to deal with.

August 27, 2026
Rated 3 out of 5 stars

Friendly staff

Friendly staff. However, the brushes damaged my wing mirror. It's an electric wing mirror and was bent backwards, so now only works intermittently.

August 24, 2026
Rated 5 out of 5 stars

Friendly staff

Friendly staff, only had an external wash as I would like an offer on full clean inside and out really

August 24, 2026

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