I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
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Review summary
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washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
34K reviews
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Reply from IMO Car Wash
Liz H Sussex,
We're so pleased to hear that you had another excellent car wash! Thank you for your wonderful feedback and kind words.
IMO Car Wash
Straight forward getting into the car…
Straight forward getting into the car wash using the app is better and cheaper
August 15, 2026
Always done a good job and no damage…
Always done a good job and no damage and ver y quick
August 15, 2026
Reply from IMO Car Wash
Angelo Paolozzi,
We're so pleased to hear that we consistently do a good job, and that you appreciate our quick service without any damage. Thank you for your wonderful feedback!
IMO Car Wash
nothing gets close to a manual wash
The wheel's black grime is still there and also the spots of dirt on the car were still there !!! after tripple foam wash and wax :(
August 15, 2026
Person washing car was rushing wash as…
Person washing car was rushing wash as there were about six or seven cars waiting the wheels on my car were half done and tyres still had dirt on them the front and rear were still dirty front grill and bird dropping on boot of my car £7 for this was I can say it wasn’t worth it and I will think twice about going back to imo
August 14, 2026
Reply from IMO Car Wash
Des Miller,
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience with us.
IMO Car Wash
The car wash has not been as good since…
The car wash has not been as good since the final drying mops have been removed.
They have now replaced some but are not in use
August 15, 2026
Sold product when car wash closed!
Bought the wash using the QR code. Then pulled forward to the car wash to find it was closed. Why did you sell it online if it’s closed? Then contacted customer service to ask for a refund and no reply!
August 15, 2026
Reply from IMO Car Wash
Stephen Thomson,
We truly appreciate your kind words! We are so pleased to hear that you experienced great service and found our team friendly. We look forward to seeing you again soon.
IMO Car Wash
Reply from IMO Car Wash
Gaile Utting,
We're so happy to hear that you found our service helpful and efficient, and that you were pleased with the wash. Thank you for your positive feedback!
IMO Car Wash
Rear window wiper got ripped off with…
Rear window wiper got ripped off with dingly dangly things at the end of the wash
August 15, 2026
Nice service and good cleaning!
August 15, 2026
Reply from IMO Car Wash
Kunde,
We are so pleased to hear that you experienced nice service and good cleaning! Thank you for your positive feedback and kind words.
IMO Car Wash
Good experience
Good experience, it was my first time using the company. There was plenty of signage and info on what to do and the staff member there explained what I needed to do as well. Over all a good experience and clean only being marked down by the fact my alloys where still a bit dirty afterwards but will say they where very dirty going in.
August 15, 2026
It’s Not so nice
It’s Not so nice, the drying was not working 100 % and after ceramic wash the complete car had white drop Marks , so will not go again, it’s Like Manuel car wash. 50 % will be washed manuelly by some imo worker. Not worth to pay 16 Euro, unfit for Corporate benefits
August 15, 2026
Customer this satisfaction
Well the issue i have is if its really busy which at the moment it is, the staff at Poole Station on Cabot Lane tend to speed up the wash to allow more cars to go through each hour, unfortunately thats at a cost to the customer because there car isn't washed correctly and the dryer don't dry the car as if the station is on a quiet day as ive experienced in the past, the cost isn't reduced to allow extra vehicles which comes at the customers satisfaction.
August 15, 2026
Bought a discounted car wash through…
Bought a discounted car wash through the app whilst on site, it was refused by the rude attendant (his English wasn’t great) wouldn’t accept it. Told me I needed to pay a full price wash or leave !!
Will not use again !!
(Donnington IMO car wash)
August 15, 2026
Reply from IMO Car Wash
Stewart,
We're so pleased to hear that you experienced fast, efficient service and received a very clean car! Thank you for your wonderful feedback.
IMO Car Wash
The staff is helpful
The staff is helpful, and the automated wash is so quick. Sometimes you will get the odd issue with the app not updating straight away but other than that all pretty straightforward
August 15, 2026
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