IMO Car Wash Reviews 

28,018
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 13,750 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being excellent, helpful, friendly, and efficient, often highlighting their positive attitude and care for the quality of their work. Many people find the service to be brilliant, quick, and easy to use, with a good selection of wash options available. Reviewers often report that their cars come out spotless and sparkling, appreciating the overall cleanliness and shine achieved. However, some customers were dissatisfied with the quality of the wash, noting issues like bird droppings, dirt marks, and water spots remaining on their cars even after paying for premium services. A few other people also felt that the drying system needed improvement, as their cars were still quite wet, and some mentioned that the wheel cleaning was insufficient. There were also occasional mentions of rude staff and concerns about the value for money, especially when the results did not meet expectations for the price paid.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing disappointment with the... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, polite, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment as their cars... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction, noting their... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff was excellent and you could tell he cared about the quality of work he was delivering. Nothing but praise for him! The machine itself however didn’t get rid of all of the bird poop on... See more

Company replied

Rated 4 out of 5 stars

Great car wash with plenty of wash options to choose from. The guy at the Sale Moor branch is always friendly, polite, and provides excellent customer service. The only downside is that after the c... See more

Company replied

Rated 4 out of 5 stars

Car spotless after. I only did not give full stars because of the app. It had on it a 5 pound off the top wash that was ending yeaterday, when I went to purchase the £20 and rhen to get this it then d... See more

Company replied

Rated 4 out of 5 stars

Reasonable rate with good washing. However there were some negatives like wheel cleaning is not enough. The drying option should be more deeper.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

28K reviews

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3.8

All reviews

(28,018)

25,066 reviews in the last 12 months

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Rated 3 out of 5 stars

Does not clean the car properly

Does not clean the car properly. My car was full of smashed insects, I paid for the most expensive wash and it did not clean all the spots. Not only insects but all of the minor details. Staff was nice tho.

July 4, 2026
Rated 3 out of 5 stars

Washed the car perfectly fine for what…

Washed the car perfectly fine for what I paid but the drying curtain after the fans left a horrible water mark all over the bonnet as they’re drenched with water so your car gets dried and then a wet sponge type curtain comes and leave water marks on the car

July 6, 2026
Rated 2 out of 5 stars

I paid for ultra HD

I paid for ultra HD, but didn't feel it had cleaned my car properly at all. Still dirt and marks left on car, and didn't feel anything different was done with it being ultra HD, and not the usual ones I get. Also, the dryer at the end was not working, was stuck up in the air, so no proper dry off either. Seems to be getting worse there.

July 6, 2026
Rated 1 out of 5 stars

Waited over 10 minutes for someone to…

Waited over 10 minutes for someone to finish valeting before they even acknowledged there was a queue of cars and as usual one of they wheel cleaning machines was broken and only half of the car got sprayed with the ceramic HD stuff as that was broken too. It’s so poorly staffed and maintained, something is broken every time.

July 4, 2026
Rated 3 out of 5 stars

Okayish

The go and stop light to know it's ended wasn't functional.
Basic clean, not able to get off bird poo properly. Probably will go somewhere else in future.

June 28, 2026

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