Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more
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Review summary
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What people talk about most
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Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more
Company replied
Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more
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The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
31K reviews
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Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
I paid for the top wash as it was on…
I paid for the top wash as it was on special for £5 but it wasn’t what I thought it would be felt like a £5 car wash would never of paid full price for it
July 27, 2026
Good wash except for rear window
July 29, 2026
Reply from IMO Car Wash
Me Lewis,
We're happy to hear you enjoyed your wash! We'll look into the rear window issue.
IMO Car Wash
Great wash
Decent quality clean. Just need to remind the op to use his brush under the spoiler at the top of my rear screen as brushes in wash don’t get up there. Everything else is good.
July 18, 2026
Reply from IMO Car Wash
Steve Simcock,
Thank you for your feedback! We're glad to hear you found the quality decent and that everything else was good. We appreciate you bringing the spoiler area to our attention; we'll ensure our team is reminded about this detail for a more thorough clean.
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Guy there was ok but did not clean…
Guy there was ok but did not clean wheels very well and shouting at me to turn left and getting annoyed
I won’t go back
July 29, 2026
Great job by the machines
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whole car wash need a massive deep clean. As been using it for a couple of years and always the horrid smell
July 27, 2026
Reply from IMO Car Wash
Tiff titley,
We're truly sorry to hear about the persistent unpleasant smell you've experienced at our car wash. This is definitely not the experience we want for our customers, and we understand how frustrating it must be. We are taking your feedback seriously and will investigate this issue thoroughly to ensure a more pleasant experience for everyone.
IMO Car Wash
Reply from IMO Car Wash
customer,
We're so pleased to hear that you experienced fast and efficient service with us. Thank you for taking the time to share your positive feedback!
IMO Car Wash
Considering i had the XTR ceramic wash…
Considering i had the XTR ceramic wash which is the most expensive, the car windows are streaked and the car has dried awfully. Does not look like a £19 clean at all, I’m giving 3 stars to be fair as I did get the wash for £5. It really does not look great at all sadly.
July 29, 2026
Reply from IMO Car Wash
Guisseppi Silba,
Thank you for your feedback. We're very sorry to hear that our most expensive wash left your car windows streaked and dried poorly, not meeting your expectations for a premium clean. We will review our procedures to ensure a more thorough and effective wash.
IMO Car Wash
Always shut
Bought the car wash through the app and drove over to get it washed and they had shut a early and gone, twice this has happened, I think the hours should be amended for a 430pm finish to be more reflective and realistic
July 25, 2026
Not as clean as i thought
Not as clean as i thought. Even the places which are good to reach.
July 27, 2026
Not well washed
July 29, 2026
Great customer service
Great customer service, easy and quick to use this car wash. Fantastic finish.
July 28, 2026
Reply from IMO Car Wash
Sarah,
We appreciate your positive feedback! We're delighted to hear that you found our customer service great, the car wash easy and quick to use, and that your car had a fantastic finish.
IMO Car Wash
Nicely washed
Staff was friendly and nicely ore washed car and gave guidance how to go through car washing machine. It was great experience
July 29, 2026
Reply from IMO Car Wash
customer,
We're so pleased to hear you had such a great experience with us! It's wonderful that our staff were friendly and provided helpful guidance for the car wash machine.
IMO Car Wash
Car was a mess
Car was a mess. Car is now no longer a mess. Looks absolutely gleaming. Considering how much was caked on there (about a months worth of grime and muck) and now it is spotless
July 29, 2026
Reply from IMO Car Wash
HJT,
We're absolutely thrilled to hear that your car went from a mess to gleaming and spotless! It's fantastic to know we could tackle a month's worth of grime and muck to leave it looking so good.
IMO Car Wash
Car wash great value on £5 offer but staff attitude is atrocious
Car wash great value at £5 on the offer - staff are rude and abrupt though and if the offer wasn’t as good as it was I would definitely avoid due to the staff’s attitude
July 29, 2026
Reply from IMO Car Wash
MRS DUTTS,
We're glad you found the car wash to be great value. We sincerely apologize for the rude and abrupt staff you encountered and will address this with our team to ensure a better experience for all our customers.
IMO Car Wash
Respctfull staff
July 29, 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash
RANDY BRODERICK,
We're so pleased to hear that you had such a positive experience with our car wash, staff, and overall facility! Thank you for your wonderful feedback.
IMO Car Wash
Reply from IMO Car Wash
Bina Kerr,
We are so pleased to hear that you found our service quick and easy to use. Thank you for your positive feedback; we really appreciate it!
IMO Car Wash
Always so friendly and organised
July 29, 2026
Reply from IMO Car Wash
Aysha,
We are so pleased to hear you enjoyed our service! We appreciate your kind words and are happy that you found our team to be friendly and well-organized.
IMO Car Wash
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