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www.imperialbamboo.co.uk Reviews 

165
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, exceptionally helpful, and knowledgeable staff who carefully guide buyers in selecting the ideal items for their specific body needs. Many people highlight the outstanding comfort, reliable support, and overall superior quality of the mattresses and pillows, noting significant relief from chronic body and back pain. Though some customers experienced issues with pushy sales tactics, received items that noticeably differed from showroom displays, or reported unexpected discomfort with certain accessories like overly hard pillows and warm mattress protectors, the general feedback remains strongly favorable overall.

What people talk about most

Product

Customers had positive experiences with product, expressing deep satisfaction and comfort. Reviewers... See more

Quality

Consumers find quality to be positive and consistently report exceptional comfort and relief from back pain.... See more

Staff

Users describe positive interactions with staff, highlighting helpfulness and friendly service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful team members across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more

Rated 5 out of 5 stars

Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more

Rated 5 out of 5 stars

Best mattress ever! I started using this mattress been 3 months and feel sop much better. Now bought more mattresses for my family in different firmness! Best quality and service.

Rated 5 out of 5 stars

Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.7

All reviews

(165)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I bought a pair of soft bamboo pillows…

I was thinking that I am experiencing bad with the company since I could not reach them. But they returned me and solved my problem in a charming way. Thanks to Daniela and Zaki for their perfect approach on customer support and after sales management. Just and advise to bad reviewers; wait from them to contact with you.

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 pillows from Westfield…

Bought 2 pillows from Westfield shopping centre.
Both pillows were left 24hrs to expand, they are both wafer thin and nothing like the display pillow, I would not recommend buying anything from the company.

July 14, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 pillows on 23 may 2024 from…

Bought 2 pillows on 23 may 2024 from westfield. Both of them were very firm. Now its not even 2 months one of them start getting softer. I wrote mail to the company and got reply that may be its about temperature and making silly excuses and refuse to exchange it. But during purchase the lady assured us that they will exchange if there is any problem. Worst service

July 12, 2024
Unprompted review

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