G.B.C Reviews 

5* service, surveyor was top very informative and installation was very quick and efficient. Top marks to the planning team who managed to get our job over the line in the short time frame we expected. Well done impra and thank you.

Had a yearly boiler service carried out by Adam P I would give him 5* rating as he was really helpful and worked efficiently. Pointed out an issue that I have with the system and a solution to fix it.

However ImpraGas aftercare is none existent. Great at making the sale pitch with promise of follow ups etc but this is not the case. Although I have the 10 year servicing plan it’s really expensive for the quality of care given after you sign the dotted line.

Engineers who fit the boilers and service them are great but would be cautious about the aftercare and customer service.

Adam 5* but ImpraGas 3 so overall rating of 4

I would recommend this company 100%
There engineer is an excellent engineer, tidy and courteous .
No problems with our heating now and the smart thermostat is the best thing since sliced bread !!
Well done Impragas🔥🔥

RUBBISH AFTER CARE AND CUSTOMER SERVICE.
I arranged a service for my boiler on the 7/12/19. I booked a holiday for that day, and the service engineer didn't turn up, no phone call to say sorry or anything. Phoned them a couple of days later and got a sorry, but they didn't know that he hadn't turned up, so I rearranged another date. Yet again no show,or phone call,
so that's another days holiday wasted. Phoned them the next day and spoke to customer services to complain, explaining that I have wasted two days of my holiday that I won't get back. Plus I was worried that because my boiler has missed it's first year service it would void the warranty on it. He said that he would send me a email confirming that it would not affect the warranty, plus I also asked him to sort something out about some compensation for my two days that I took of work for the so called services that should have happened, he said he would talk to he's manager.
Checked my emails two days later, to find there was nothing from him, about the warranty or my lost holidays.
Phoned them again to ask where this email was, and guess what, the person I needed wasn't in the office at that time.
The only email I got was to let me know that the engineer will be with me at 3pm on 27/01/20. so I managed to get someone to come over to my house to meet him at that time. Next day get a phone call at 12.30 from engineer to say he would be there at 13.30 - 14.30 at that point I was loosing my rag. This company's aftercare services are CRAP, and a bunch of LIARS. WHAT'S HAPPENING ABOUT MY TWO DAY'S THAT I HAD TO TAKE OFF WORK, I can't afford to take time off, I am not rich , I have bills to pay.

If I could give zero stars for this company I would,
Avoid at all costs.
We had flooding due to incorrect installation of boiler flue, had to get an emergency roofer to fix the problem as no one from company turned up to fix it. A very stressful experience trying to get Impragas to send an engineer together with argumentative and rude staff.
Fast forward couple of months and we have problems with the boiler again and a leaking radiator, customer services advise us there are no engineers available for the "foreseeable future" and we are left with that advice!

A company very quick to sell their boilers but with zero customer service and aftercare and seemingly a "don't care" attitude towards their customers.

***A reply from Impra gas advising they have resolved the issues. They have not. We still have a leaking radiator and have had no response from cust. services regarding this.

From the beginning the service was excellent. The salesman explained everything clearly and in terms that was easy to understand. He took time to answer my questions and was not pushing for a sale.

They offered different types levels of finance that suited everyone’s needs. The finance was very easy, it was all online and took about 10minutes to complete and acceptance was confirmed quickly.

They offered me a day that would suit me for installing the boiler which in my case was 3 days. Though I could have a day earlier if I had wanted it.
Installation was really exceptional. They said they would arrive between 8am and 9am and arrived just after 8am, They were polite efficient and fitted the boiler with minimal disruption and were finished just after lunch. There was then a follow up call the same day to check I was happy with everything.

I would definitely recommend this company if you are looking for a new boiler.

Poor organisation but customer service fixed it.
Getting quotes easy but resolution is quite difficult, I posted a negative review last Thursday to which they reacted and asked me to take it down as they assure me that it will now be resolved. Seriously this company needs a change in operations management. The engineer (Florin, a great guy) visited took my boiler off in preparation for the new install which was working fine but is a bit old now so i wanted to replace. As the engineer was told too that delivery is on its way. After 2 hours of wait we got to know the new boiler delivery is not happening today. Great to leave me with no hot water and heating with 2 kids and one over 60 in the house in winter. No one should be left in such a situation.

However, the engineers were very professional (I'm very happy with their work ethics and professionalism) and thorough in their job. I can only wish I did not had the mishaps prior to install. Once the delivery was done it went all fine.

NM, West Sussex.

Initially very good, the gentleman who came out to quote for a replacement boiler was very knowledgeable, friendly and thorough. The communication through installation and beyond has been very poor though; the electrician left a hole in the wall where the old thermostat was taken out then remembered and dropped by the next day to fill it (badly). The boiler installer was very poor in telling me what was required (and why my front door had to be open all day in December). The old boiler was left outside on my driveway for a week before being collected, despite being told it would be taken the next day. Additionally, I found two of the radiators did not work and noticed a pipe that connects these radiators had been capped off. I have just made my 6th call regarding this matter and it is still not resolved.

Lastly, when calling into Customer Services, who are generally OK (although as the note about my capped off pipe was not left on my account clearly not great), I could hear another customer services rep in the background of the call swearing and complaining about another customer. CS is annoying, but complaining about customers is what post-work drinks are for.

Very helpful and professional from start to finish. Would highly recommend!

Quote beat the competition.
Better quality parts and service offered.
Service was professional.
10 year warranty.
No brainer.

I’ve written twice and called severally and reporter issues since the 28th December with no reply to any of my concerns. I have a leak from the magnet floor, my hot water is not warming up quick and gushes out and my thermostat is not controllable. Company is just interested in collecting money and doing a quick job. Really disappointed by the customer service!! Would not recommend to anyone.

Specified by Impra Gas replacement boiler (based on their survey/inspection) turned out to be not possible to be fitted - when their engineer came to site - due to size of tje boiler and confined space it wss going to go into.
We had to wait for about a month for return of our deposit and twice as long for collection of new boiler and pipework (after numerous phonecalls and emails) which were left at our garage since agreed installation date (which never materialised).

Ultimately I decided not to employ ImpraGas because my boiler insurance policy offered a big saving if I employed the company providing the insurance.
However, had this not been the case I was likely to go with ImpraGas because the offer they made, and the service provided during the quotation, was very good.

Jamie did a great job , he was very helpful and explained everything to me , Jamie was very pleasant gentleman.

GreT service.gary done his job very well.awaiting for the installation.thanks Gary.

Excellent salesman. Price to high for us.

Turned up on time and was polite and informative.

10 years service plan but no service in spite of numerous calls and appointments made but no one turned up. I am very sorry to report that Impragas has stopped responding to my calls and have not offered me any dates for yearly service.

I've requested for a boiler quote from ImpraGas as we moved into a property only to find out that there is a gas leak within the boiler.

I had chat with online advisor, I got a call from Impra the very next day, booked an appointment for the very next day and James showed up on time to give me a quote.

He assessed our property, explained all the information regarding boiler, warranty & repayment plans patiently with some paper work and gave me good discounts too. Luckily our boiler got fixed with an existing boiler cover, if not I would have gone with ImpraGas straight away as I was assured for quick installation date based on our circumstances.

I found the visit from Impagas survey very good and helpful to me giving the most informative cover of all the areas to help me to make up my mind to purchase this type of boiler. Mr d aldridge