Ordered from this company before and the hair was great. so I tried it again and unfortunately the hair was of really bad quality, shedding, stringy, and knotting together. I notified them about these... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The BEST hair and the most amazing service and support💗 I wouldn’t go to anyone else! Laura is truly the best, and she always gives me the best advice on keeping my hair and extensions in perfe... See more
Company replied
Everytime i leave im so pretty i feel so happy not just because the gorgeous hair they provide but because all the staff make you feel so at home, inspired and over joyed with love. The after ca... See more
Company replied
Been getting my hair and fitting for 12 years and could never ever go anywhere else the girl is an a actual hair angel. Goes above and beyond nothing is to much trouble for these grils all of them fun... See more
Company replied
Company details
About I'm So Pretty Official
Written by the company
I'm So Pretty
At I'm So Pretty, we offer the very best in luxury hair extensions. With over 20 years experience our team of highly trained hair extension specialists guarantee you the ultimate experience when looking for your dream hair!
Pretty Aftercare
All our hair extensions are made with 100% human hair, ethically sourced and carefully coloured by our skilled artisans. Our bespoke services include colour match, fitting and aftercare. We also have an online bespoke colour match service, so if visiting our salon is not an option, then rest assured we can still offer a perfect colour match wherever you are in the world.
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Contact info
47 Wellington Street, L19 2LX, Liverpool, United Kingdom
- 0151 351 7226
- customerservice@imsoprettyofficial.com
- www.imsoprettyofficial.com
4.3
Excellent
114 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would rate 10 stars if I could!
I would rate 10 stars if I could!
Laura and her team are absolutely 💯 amazing and ive been coming here for around 4 years now and wouldn't go anywhere else!
The hair is the BEST hair I've ever had ( and I've tried a lot!) and would never go anywhere else!!
The staff are absolutely amazing and make you feel at home from the moment you walk through the door.
The hair lasts me over a year as I follow all the aftercare instructions and use the products that are conveniently available in the shop
If your looking for FANTASTIC Hair and the best people then get yourself down there as you won't be disappointed
Love, Love, Love everything about "im so pretty " 😍 💗
Thanks so much xxx
April 8, 2026
Unprompted review
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10/10 *****
10/10 *****
Laura made me feel so reassured and was extremely professional when helping me decide which hair extensions I wanted and doing my colour match.
The service was quick and easy and I left the shop feeling completely reassured.
Amy who fitted my new hair was amazing and although I was nervous made me feel so at ease.
Once my fitting was complete I felt amazing and absolutely adore my new hair.
10/10 Service from start to finish.
Highly recommend and gorgeous girls who made me feel so at ease throughout.
March 31, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Kerry,
Thank you so much for your amazing 10/10 feedback — we truly appreciate you taking the time to share your experience with us.
We’re so pleased to hear that Laura was able to make you feel reassured and supported during your consultation and colour match, and that Amy made you feel at ease throughout your fitting. We’ll be sure to pass your kind words on to both of them — they’ll be absolutely delighted to hear this.
It means so much to us that you left feeling confident and that you’re loving your new hair — that’s exactly the experience we strive to provide from start to finish.
Thank you again for your recommendation, and we look forward to welcoming you back soon!
#teampretty
Fabulous experience
Fabulous experience, staff are amazing. Can’t fault anything one bit. Makes you feel like royalty. Great experience. Would highly recommend.
February 28, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Meg,
Thank you so much for your wonderful feedback — we really appreciate you taking the time to leave this review.
We’re so pleased to hear you had such a fabulous experience with us and felt so well looked after. Making our clients feel comfortable, confident, and special is exactly what we aim for, so your kind words mean a lot to the team.
Thank you for your recommendation — we look forward to welcoming you back again soon!
#teampretty
Amazing experience
Amazing experience! Laura and Zoe were so friendly, knowledgeable, and talented. They helped me choose the perfect extensions and made the whole process easy and enjoyable. My hair looks incredible—so natural and full! Highly recommend this shop.
March 26, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Georgie
Thank you so much for your amazing feedback — we really appreciate you taking the time to leave this review.
We’re so pleased to hear you had such a great experience with Laura and Zoe, and we’ll be sure to pass your kind words on to them. They’ll be absolutely delighted to hear this!
It’s wonderful to know you’re loving your extensions and that they look so natural and full — that’s exactly what we aim to achieve for all of our clients.
Thank you for your recommendation, and we look forward to seeing you again soon Xx
#teampretty
Reply from I'm So Pretty Official
Hi,
Thank you for your feedback.
We have checked and your order was delivered. If you have any further issues please do not hesitate to contact our customer service team. customerservice@imsoprettyofficial.com
#teampretty
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So dissapointed .
writing this review as a 16-year-old girl who has extensions this is my fourth time having them and my first time buying from I’m so pretty I never write reviews. This is my first ever one but hoping I can help someone else like I wish I would’ve had.
i was obsessed with this hair when it came was so excited to get it had a negative experience at the beginning as it said next day delivery and took around three weeks to come apparently they ran out of stock and had to re-order some that’s why there was a wait however I receive no message to inform me of that I had to reach out myself.
I’ve had the hair for three months now almost 4 and I’ve had such a negative experience. It definitely is not 100% human hair. It feels synthetic at the beginning. It was so long. I got 22 inch and after four months I’d say it’s now 18 inch. i’m extremely disappointed as I did a lot of research around the brand and thought I chosen one that would last me a while and now I’m currently already looking at buying some new ones.
i’ve invested in sulphate and silicon free shampoo and conditioner are use an expensive high-end one to ensure my extensions are healthy. I use the correct after-care steps especially the ones I got in my package with. I’m so pretty where it gives you guidance on how to treat the hair and I’ve still not received a good result and I’m not satisfied with the hair. It gets really knotty it’s hard to dry and so naughty and hard to brush through when it’s wet so much shedding.
 concluding I just really wouldn’t recommend.
March 23, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi there,
We’re sorry to hear this and thank you for your feedback.
In regard to the concerns raised about the hair, we can confirm that all of our extensions are made from 100% human hair. However, we do only recommend using Pretty Aftercare products, as they are specifically formulated to maintain the quality, texture, and lifespan of our extensions. Use of alternative products, regardless of brand or price point, can impact the performance of the hair, including dryness, matting, and shedding.
Based on your comments, it is likely that aftercare may have affected the condition of the extensions over time. That said, we are happy to review this further.
Please contact our customer service team with your order number and clear photos of the hair so we can assess the situation and advise accordingly.
Customer Support Team
I'm So Pretty
So glad I made the switch to I’m So…
So glad I made the switch to I’m So Pretty! ✨ The extensions are thick, soft, and a perfect match—the blend they’ve achieved is just incredible.
The staff are absolutely amazing and gave me all the aftercare advice I need, including exactly what to use and what not to use to keep them in perfect condition. The hair feels so luxurious and I’m just so happy with the results. I only wish I’d found this place years ago! 💇🏼♀️💖"
Thanks girls i will be back 🩷
March 13, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Alex,
Thank you so much for your kind words — we’re so glad you made the switch to I’m So Pretty! ✨
We’re thrilled to hear how happy you are with your extensions and that you’re loving the thickness, softness, and blend. It means so much to us that our team were able to support you with the right aftercare advice to keep your hair looking its best.
Your feedback truly means the world to us, and we’re so happy you’re loving your results — this is exactly what we aim for 💖
I’m So Pretty Team
insnae hair once again never ever will…
insnae hair once again never ever will i go anywhere else 👏🏼👏🏼👏🏼👏🏼
February 11, 2026
Reply from I'm So Pretty Official
Hi Isobel,
Thank you so much for your amazing feedback! We’re thrilled to hear you loved your experience and your hair. Your support truly means the world to us, and we can’t wait to welcome you back again soon 💖✨
#teampretty
The best hair and the most amazing service
The BEST hair and the most amazing service and support💗 I wouldn’t go to anyone else!
Laura is truly the best, and she always gives me the best advice on keeping my hair and extensions in perfect condition. I’ve been coming to Laura for over a year now and my natural hair remains so healthy and keeps growing so much!
Forever getting so many compliments on my hair and the perfect colour match💗xx
February 21, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Tes,
Thank you so much for your kind words 💗 We’re absolutely thrilled to hear about your amazing experience with Laura!
She truly takes pride in making sure every client feels confident, supported, and informed about their hair and extensions, so your feedback means the world to us. It’s wonderful to know that your natural hair is staying healthy and growing so well too!
We’re so grateful for your loyalty over the past year, and we love hearing that you’re getting so many compliments on your colour and look ✨
Thank you again for trusting us with your hair — we can’t wait to see you again soon! 💕
#teampretty
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10/10 hair and customer service
I have been coming to Laura for my hair now for over a year. I travel over 2 hours every 6 weeks for my refit and i would travel 20 hours if i had to! The customer service here is 10/10, Laura and the team and so welcoming every time i visit, nothing is too much for them. I’ve had the hair now for over a year and it is still brand new, the quality is next level. Zoe is always so accomodating and friendly when i’m in the store and they always go above and beyond for me.
I leave the store after every visit feelings like a queen with hair goals!!
I would 100% reccomend visiting Im so pretty, you will not be disappointed. The condition of my hair since having my hair fitted here is unreal, my hair is so thick and healthy and grows out perfect.
Thankyou so much for giving me the most amazing head of hair and making me feel so welcome xxx
February 20, 2026
Unprompted review
Reply from I'm So Pretty Official
Thank you so much for this incredible review 💕 We are truly blown away by your kind words and continued support!
The fact that you travel so far to visit Im So Pretty means more to us than you’ll ever know — your loyalty and trust mean everything to our team. Laura and Zoe will be absolutely delighted to hear your feedback, and we’re so proud to know that you always feel welcomed, valued, and looked after.
We love hearing that your hair still feels brand new after a year and that your natural hair remains thick, healthy, and growing perfectly ✨ Your “queen” feeling is exactly what we aim for every single visit!
Thank you for recommending us so highly and for being such an amazing client. We’re so grateful to have you as part of the Im So Pretty family and can’t wait to continue giving you hair goals every time 💗👑
Lots of love,
Im So Pretty Team xxx
Absolutely amazing hair and fits it…
Absolutely amazing hair and fits it amazing. Wouldn’t trust anyone else with my hair apart from Laura . The girls make you feel welcome everytime and always up for a laugh . Wouldn’t recommend anyone else .
February 11, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Ebony,
Thank you so much for your wonderful review and kind words. We are truly grateful for your continued support and trust in our team.
We’re delighted to hear how happy you are with your hair and that you feel so confident in Laura’s care. Knowing that you enjoy not only the results but also the friendly, welcoming atmosphere means so much to us. Creating a space where our clients feel relaxed, valued, and able to have a laugh is something we’re very proud of.
Your recommendation is the highest compliment we could receive, and we can’t thank you enough for it. We look forward to seeing you again soon and continuing to look after you.
#teampretty
My friend recommended me to Laura and I…
My friend recommended me to Laura and I am so thankful she did . From when I step into the shop to when I leave Laura and the team make me feel so confident and are there not just as a stylist and fitter but as someone you feel you can trust to talk to . Every detail is took into consideration and I would not go anywhere else. Laura is the lost sow to earth women I know and it’s warm and welcoming as soon as you sit in her chair. I feel like ive also had a therapy session and I feel a million times better than before I went into the shop
Sadie is an extrodordany women who is so talented at what she does and welcomes you in to the shop with so much love and confidence thankyou to the girls for keeping my hair looking amazing and making me feel confident within my self . I would highly also recommend there products and with the collaborations they also have with the content they also put out they act in a professional manor and to a very high luxury standard nothing is ever to small and I car thank them enough for everything they done and I love what they stand for amazing service Everytime
February 10, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Michaela,
Thank you so much for taking the time to share such a heartfelt and wonderful review. We are truly grateful for your kind words and for trusting Laura, Sadie, and the entire team with your hair and your confidence.
It means the world to us to hear that you feel welcomed, supported, and cared for from the moment you walk through our doors. Creating a warm, safe, and uplifting space where our clients feel both beautiful and comfortable is always our top priority, and your feedback reassures us that we are achieving that.
Laura and Sadie will be absolutely delighted to read your message. Your recognition of their talent, dedication, and genuine care reflects exactly what they strive to offer every client. Knowing that you leave feeling refreshed, confident, and even a little lighter at heart is the greatest compliment we could receive.
We also appreciate your kind words about our products, collaborations, and professional standards. We take great pride in delivering a luxury experience where every detail truly matters.
Thank you again for your loyalty, support, and recommendation. We look forward to welcoming you back and continuing to take care of you for many years to come.
Im So Pretty Team X
So happy with hair and fitting !
I’ve had hair extensions for over 10 years and I’ve never had them fitted as good as they do here at I’m so pretty . It’s so flat to my head , so comfortable and unoticable . I wear la weave and no matter what I always had a little bit pop through at the top . Now I can wear my extensions with confidence that the weave will not show . The hair is really good quality and Laura knows her stuff on all things extensions . I’ve found out even more about them and how to care for them . My hairs never looked so good . Thankyou Laura and the team x
December 5, 2025
Unprompted review
Reply from I'm So Pretty Official
Hi Lois,
Thank you very much for your kind feedback. We are delighted to hear that you are so pleased with your hair and fitting.
Laura and the team are committed to providing high-quality extensions and expert guidance, ensuring every client feels confident and comfortable. It is wonderful to know that your extensions now sit perfectly and that you are able to wear your weft with complete confidence.
We greatly appreciate your continued support and look forward to welcoming you back at your next appointment.
#teampretty
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Good for about 6 months
Best quality extensions to begin with, I’ve had mine in for about 6ish months and the past month or so I’ve noticed the length really deteriorating. I started with 26” and I’d say I’m at maybe 22” now so not overly impressed and happy with the loss of length considering the hair is not cheap. Very disappointing as they were amazing up until this point and was very keen to re purchase. I’ve followed all the correct aftercare as I do with all my extensions and rarely use heat so not sure what the issue is but slightly upsetting.
February 2, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Madison,
Thank you so much for reaching out! Aftercare really makes a big difference in keeping extensions looking full, long, and healthy for as long as possible.
Even with careful handling and minimal heat, following the simple aftercare steps—like washing, conditioning, and coming in for regular refits—helps maintain length, quality, and overall appearance. Our team is always happy to share tips and advice to make sure your hair stays in the best condition.
If you like, we can give you some personalized suggestions to help maintain the length and shine you’re aiming for.
Customer Services
I’m So Pretty
Monthly visits
I purchase my hair from im so pretty I have for 7 years religiously and I go to the shop every 5 weeks to have my hair refitted. Cant fault the girls in the shop for anything they are lovely and always give you a warm welcome. There customer service is brilliant and they will go above and beyond to help you where they can. I will continue to return for as long as I have hair extensions.
Thank you for everything!
January 31, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Jodie,
Thank you so much for your lovely message and for being such a loyal client over the past seven years. We truly appreciate your continued trust and support.
We’re delighted to hear that you enjoy your visits and feel welcomed by our team. Providing excellent customer service and going above and beyond for our clients is something we pride ourselves on, and your kind words mean so much to us.
.
Customer Services
I’m So Pretty
The hair fairy x
The best hair and the best hair fairy’s!
The quality of this hair is unbeatable, ladies in the shop make me feel so welcome every time I get a refit.
Couldn’t recommend I’m so pretty enough ❤️
Thanks so much for the best hair and the best customer service always x x x
January 31, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Emily,
Thank you so much for your wonderful message! We truly appreciate you taking the time to share your experience.
We’re thrilled to hear that you are happy with your hair and that our team makes you feel so welcome each time. Providing top-quality hair and excellent customer service is at the heart of everything we do, and your kind words mean the world to us.
It’s always a pleasure to have you in the salon, and we’re so grateful for your continued support and loyalty. Thank you for recommending I’m So Pretty — we look forward to seeing you again soon!
I’m So Pretty
Absolute best hair absolutely flawless
Been getting my hair and fitting for 12 years and could never ever go anywhere else the girl is an a actual hair angel. Goes above and beyond nothing is to much trouble for these grils all of them funny and down to earth you walk out feeling like youve got a load of new mates. The hair lasts easy 12 months with the right after care wat will be explained in great detail she will go through absolutely everything and is only ever a message away if you need more aftercare advice. I'm pretty products are also fabulous i honestly dont understand why anyone would go anywhere else.
January 28, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Ruth,
Thank you so much for taking the time to share such a glowing review. Your kind words truly mean a lot to the team at I’m So Pretty.
We are thrilled to hear that you’ve enjoyed your hair and appointments over the past 12 years, and that our team has made you feel supported, informed, and welcomed. Providing exceptional service, expert guidance, and a friendly, down-to-earth environment is something we take great pride in, and it’s wonderful to know that it has made such a positive impact on your experience.
Your loyalty and trust are greatly appreciated, and we are so happy to have you as part of the I’m So Pretty family. Thank you again for your kind words — we look forward to seeing you at your next appointment!
I’m So Pretty
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Absolutely love going to I’m so pretty
Absolutely love going to I’m so pretty. The best service the best hair and you truly make a friendship when you go to I’m so pretty. I go an hour early before my appointment purely just to talk to the staff as they are so lovely genuine and kind and always up for a good laugh. I’m so pretty it’s not just a hair extension company. It’s friends it’s extended family!
January 28, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Molly,
Thank you so much for taking the time to share such a lovely message. Your kind words truly mean the world to our entire team.
We are so grateful to hear that you enjoy not only our hair and services, but also the atmosphere and relationships we strive to build with our clients. Creating a welcoming, genuine, and supportive environment is very important to us, and it is wonderful to know that you feel part of the I’m So Pretty family.
You are always a pleasure to have in the salon, and we sincerely appreciate your loyalty and continued support.
We look forward to seeing you again very soon.
I’m So Pretty
The best hair ever wouldn’t wear any…
The best hair ever wouldn’t wear any other and all the girls are so lovely and accommodating, highly recommend!
January 26, 2026
Unprompted review
Reply from I'm So Pretty Official
Hi Sarah,
Thank you very much for your kind message and positive feedback. It is truly appreciated.
We are delighted to hear that you are happy with your hair and your experience with us. Your satisfaction and trust mean a great deal to our team, and we are grateful for your continued support.
Thank you again for choosing I’m So Pretty. We look forward to welcoming you again soon.
#teampretty
The hair itself is nice but it says 10%…
The hair itself is nice but it says 10% off and I never got it when I went in store. The lady selling the hair wasn’t showing good customer service and we couldn’t wait to leave. Wouldn’t go back, nor would I recommend, I’d buy online and avoid the shop and get talked into products you don’t need
January 23, 2026
Reply from I'm So Pretty Official
Hi Carol,
Thank you so much for your feedback and for the kind compliment on the hair — we’re really glad you loved it.
We’d like to clarify that the 10% discount is for online orders only, and we apologize for any confusion during your in-store visit.
Thank you again for taking the time to leave a review — we truly appreciate it.
#teampretty
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