In Demand Toys Reviews 

335
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast delivery and the exceptionally secure packaging of their collectible items, ensuring that everything always arrives safely and in pristine condition. Many buyers also deeply appreciate the consistently helpful customer support team and the fantastic selection of products available at highly competitive prices. Some reviewers were not happy with receiving incorrect items or experiencing frustrating delays in getting timely responses from support channels when issues arose. A small group of people noted occasional problems with missing parts or unhelpful communication when attempting to resolve specific order difficulties.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly, securely packaged, and in... See more

Order

Clients share positive opinions on order, highlighting prompt delivery and reasonable prices. Reviewers... See more

Service

Customers had positive experiences with service, describing it as consistently reliable and efficient across... See more

Customer service

Users describe positive interactions with customer service, noting that all communication is prompt, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting rapid dispatch times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(335)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Go here first

Fantastic service, no wonder preorders sell out fast! Always my first port of call.

April 8, 2021
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Rated 5 out of 5 stars

I've been using In Demand Toys for a…

I've been using In Demand Toys for a long time and the service has always been outstanding. Items are normally processed and sent very quickly and are well packed in the delivery boxes. On the (very) rare occasion that something has gone wrong, my query has been dealt with promptly and politely, with replacements or refunds issued at speed - I can only recall this happening once in my many years as a customer and that was a problem after the delivery had left ID Toys, so wasn't even their fault.

An excellent company that also sources many hard to find items that aren't available in mainstream stores - well worth spending your money with!

April 7, 2021
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