Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more
Company replied
Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more
Company replied
Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more
Company replied
Company details
Written by the company
INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.
Written by the company
- Authorised and Regulated by the Financial Conduct Authority
- Segmented Customer Accounts
- Global infrastructure
- Tight Spreads
- Premium client service
- Cutting edge trading technology
Contact info
Dawson House, 5 Jewry Street, EC3N 2EX, London, United Kingdom
- 0-800-060-8744
- support@infinox.com
- www.infinox.com
4.6
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
infinox runs clean, tight spreads
infinox runs clean, tight spreads n good intel need more crypto tho
October 28, 2025
Unprompted review
Reply from INFINOX
Dear Minseok Gong,
Thank you for your feedback. It’s great to know that our trading conditions meet your expectations.
Best regards,
INFINOX Team
Been trading with IX for 11 months now and honestly.
Been trading with IX for 11 months now and honestly their ECN account with super low spreads is perfect for scalping. Fast execution on MT5 and IX Intel’s daily analysis keeps me in tune with market moves
November 3, 2025
Reply from INFINOX
Dear Ralph,
Thank you for sharing your feedback. We’re glad to know that the quality and reliability of our services contribute to a positive experience.
Best regards,
INFINOX Team
Finally found a broker
Finally found a broker I can trust. executions are super quick and spreads are crazy low.
October 28, 2025
Unprompted review
Reply from INFINOX
Dear Rickey Jonathon,
Thank you for your feedback. We truly appreciate your trust and kind words. Our team continuously works to improve the quality of our services.
Best regards,
INFINOX Team
Ix’s ssocial platform is right on the spot.
Ix’s ssocial platform is right on the spot. I can copy trades and learn, all at the same time.
October 7, 2025
Unprompted review
Reply from INFINOX
Dear Jae cheol,
Thank you for your feedback. We strive to continuously improve our tools and their accessibility to ensure an effective and positive trading experience.
Best regards,
INFINOX Team
Super low spreads with the Ecn account.
Super low spreads with the Ecn account,perfect for scalping!
October 14, 2025
Unprompted review
Reply from INFINOX
Dear Diego Uchoa,
Thank you for your kind words. It’s great to know that our trading conditions suit your strategy and expectations.
Best regards,
INFINOX Team
Hi guys
Hi guys! Been trading here a few months. MT4 is really stable, execution quick, spreads are good. I’ve had zero slippage problems so far.
October 15, 2025
Unprompted review
Reply from INFINOX
Dear 立 金,
Thank you for your feedback. We’re glad to hear that the platform’s stability and execution have met your expectations.
Best regards,
INFINOX Team
I’ve been really impressed with infinox
I’ve been really impressed with my experience using infinox.
September 22, 2025
Reply from INFINOX
Good day,
Thank you for your feedback. We truly appreciate your trust and kind words about your positive experience.
Best regards,
INFINOX Team
I’ve been trading FX and indices with…
I’ve been trading FX and indices with INFINOX for months now. The MT5 platform runs super smooth and spreads are tight on my ECN account. Funding with BTC was quick and hassle free.
August 11, 2025
Unprompted review
Reply from INFINOX
Dear Almeida Pinto,
We truly appreciate your kind words. It means a lot to hear that your experience has been smooth and positive.
Best regards,
INFINOX Team
best spred.best broker.
August 22, 2025
Reply from INFINOX
Dear パセリ太郎,
Thank you for your positive feedback. We're glad to hear that our trading conditions meet your expectations.
Best regards,
INFINOX Team
Credit Error on July 11 – Profit Confiscation and Deletion of Trade Records Support Ticket #5554
I am a trader with approximately 10 days of trading experience. On July 11, a credit error occurred in my account. At first, I did not recognize the error, and trades had already been executed. By the time I became aware of the issue, the trades were already in progress and could not be reversed. I continued trading, and profits were generated. Subsequently, my trade records were deleted and the profits were confiscated. Since July 11, I have continuously raised complaints regarding this matter. However, my specific questions have not been answered, and I have only received repeated template responses. On August 20, 2025, at 19:00, Infinox’s response was: “no response so ill close this” This response not only failed to address my questions, but also even contained a spelling mistake, reflecting a lack of due care in handling my complaint. I am requesting a proper explanation regarding the deletion of my trade records and the confiscation of profits.
July 11, 2025
Reply from INFINOX
Dear Hong,
Thank you for your review. We understand your concerns and want to reassure you that your complaint was taken seriously and thoroughly investigated in line with our complaints policy. After a detailed review, we found no issues on our side, and in our opinion, all actions were taken correctly and in full alignment with our procedures. The final outcome has already been communicated to you, but our team remains available through the official channels should you need further clarification.
Best regards,
INFINOX Team
The attention is good
The attention is good, customer service is fast and the manager Alvaro Melgar always solves and is ready to support.
August 21, 2025
Reply from INFINOX
Good day,
Thank you for your feedback. It's great to know that our team effectively assisted you. High-quality customer support is a key priority for us.
Best regards,
INFINOX Team
complaint
My account has been blocked without reason, and I am unable to trade or make deposits or withdrawals. The emails I sent for inquiries have gone unanswered, and I have received no response. This is an extremely irresponsible and untrustworthy platform! I was trading normally and did not violate any rules. My account was blocked without reason after making a deposit, which has had a huge impact on my daily operations and life. If this issue cannot be properly resolved, I will hire an international lawyer to issue a lawyer's letter. Please take note. I will also file complaints with the Bahamas Financial Services Regulatory Authority, the Dubai Financial Services Regulatory Authority, and the South African Financial Services Regulatory Authority. I will not allow Infinox to maliciously and privately defraud its customers and deduct their profits. Therefore, any consequences and compensation arising from this must be borne by Infinox.
August 14, 2025
Unprompted review
complaint
Client Name: Wang Fang Inno Account: 86041736 Deposit Record: 5000 I am a normal trader who uses Martin EA for trading. Now, the IX platform has arbitrarily implemented risk control measures on my account, rendering it inaccessible for trading and unable to make deposits or withdrawals. Such unscrupulous behavior is unacceptable to me. Currently, my account is still at a loss of $700. Is it because they fear I might earn back the money that they are preventing me from trading? I hope the IX platform can address the issue head-on. If they fail to properly resolve it, I will hire an international lawyer to issue a lawyer's letter. Please take note. I will also file complaints with the Bahamas Financial Services Regulatory Authority, Dubai Financial Services Regulatory Authority, and South African Financial Services Regulatory Authority. I will not allow IX Company to maliciously and privately defraud its customers by deducting their profits. The consequences and compensation arising from this shall be borne by Infinox.
August 14, 2025
Reply from INFINOX
Dear Wang Fang,
Thank you for reaching out to us. We have checked with the support team regarding your request and confirmed that an email was sent to you, stating that you are able to continue using our services and withdraw your funds.
If you have any further questions, we are always here to assist you.
Best regards,
INFINOX Team
I used an infinox bot of from a Third…
I used an infinox bot of from a Third party in Nigeria and it failed in its promises. The company promised so much and at the end the bot swallowed all my investments.. I felt so bad .. Don't trust any bot used on infinox again
August 1, 2025
Unprompted review
Reply from INFINOX
Dear Peter Okonkwo,
Thank you for reaching out to us. Our support team has already contacted you regarding this matter.
If you have any further questions, we are always here to assist you.
Best regards,
INFINOX Team
IX Company Commission Rebate Issue
I am an INFINOX Taiwan agent, and I want to complain about the rebate issue of IX. Now the highest rebate of STP in IX market is 10$, and the rebate of ECN is 7$. Why do they deceive me that the rebate is the highest? My STP account is only 6$, and my ECN account is only 4$. IX adopts differentiated policies for customers and agents, which is obviously unfair. I have formally filed a complaint and hope that IX will handle it as soon as possible. This behavior has seriously damaged the rights and interests of agents and violated the contract agreement and industry norms. The complaint demands that the customer and agent policies be unified and implemented openly and transparently immediately. If the company fails to handle it properly, I will complain to the FCA regulator.
June 15, 2025
Unprompted review
Deceived me and did not pay my net deposit bonus
I am an INFINOX IB. I have deposited 200,000 USD in INFINOX. The company promised me a net deposit bonus but it has not been paid for 2 months. According to market rumors, the company did not pay the sales staff. I am a little worried about my funds in INFINOX. I still have deposits in INFINOX. I want to transfer to a reliable broker. According to market feedback, there are updated policies to support IBs, but I, an IB that has always supported IX business, has not received any. The IX market policy is in chaos now, which makes customers lose trust.
June 30, 2025
Unprompted review
Good Broker
June 23, 2025
Unprompted review
Reply from INFINOX
Dear Mihail,
Thank you for kind words. Your feedback is very important to us.
Best regards,
INFINOX Team
I liked the Infinox customer service…
I liked the Infinox customer service system because it was quick, friendly, and thorough.
February 13, 2025
Unprompted review
It's really convenient and good with…
It's really convenient and good with kind and quick consultation.
February 12, 2025
Unprompted review
Infinox - Genildo and Alessandro are exceptional…
Genildo and Alessandro were exceptional during all the necessities to operate and trade. Infinox is a great place to be and invest. I recommend it
February 10, 2025
Unprompted review
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