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INFINOX Reviews 1,135

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TrustScore 4.5 out of 5

4.6

Finance Broker
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the exceptional customer service, noting quick responses and clear guidance. People find the trading platforms, like MT4 and MT5, to be smooth, intuitive, and reliable, with tight spreads and fast execution. Many appreciate the ease of deposits and withdrawals, as well as the valuable educational resources provided. However, some customers have reported issues with payments and account access. A few individuals experienced delays in receiving funds or encountered restrictions on their trading accounts, affecting deposits, withdrawals, or trading. There were also isolated instances of technical issues such as slippage or balance discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers highlight the helpfulness and politeness of... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the quick,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the responsive support and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers praised the platform's stability,... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report smooth and reliable deposit and withdrawal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform

Company replied

Rated 5 out of 5 stars

very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more

Company replied

Rated 5 out of 5 stars

Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more

Company replied

Rated 5 out of 5 stars

Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more

Company replied

Company details

  1. Finance Broker

Written by the company

INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.

Written by the company

Authorised and Regulated by the Financial Conduct Authority
Segmented Customer Accounts
Global infrastructure
Tight Spreads
Premium client service
Cutting edge trading technology

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Infinox is a very bad broker they just…

Infinox is a very bad broker they just closed my account without noticing me and I was profiting in all 4 currencies position and I couldn't have an excess on my account to open it and my profit's where they closed and I didn't have an excess on my deposits account they shut down my account that a bad broker this 1 that nonsense

August 23, 2024
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Senzeni,

We understand your concern regarding of your account. To investigate this matter thoroughly and provide a resolution, we kindly request that you contact our support team at support@infinox.com.

Our support team will review your case promptly and provide you with a comprehensive response.

Kind Regards,

INFINOX Team

Rated 1 out of 5 stars

This broker is a scam when it comes to…

This broker is a scam when it comes to withdrawals. I have traded my account last week and made profits. But its been 5 working days on processed they aren't even releasing my money they are just talking stories. The broker is not processing my money at all

July 25, 2024
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Panashe Gavaza,

Thank you for reaching out. We've taken note of your feedback and will be reviewing this issue internally. Our Support team will get in touch with you.

Kind Regards,
INFINOX Team

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