Informale Reviews 3

I had a fantastic experience with Informale.

I ordered three linen pieces from Europe and was initially concerned about import duties. The team went above and beyond to assist, which I genuinely appreciated. The level of customer service was exceptional, responsive, personal, and solution-oriented.

When my order arrived, one item was missing due to a packing error. I contacted them and the issue was handled immediately, with the missing piece shipped out straight away. No back and forth, no friction, just professional and efficient service.

As for the garments themselves, the quality is outstanding. The fabric, drape, and overall construction are exactly what I was looking for. Truly premium pieces that feel both refined and effortless.

It’s rare to find a brand that combines great product quality with this level of customer care. Highly recommended.

After having purchased a few years ago their work shirt I ordered their iconic jungle jacket a few weeks ago. I couldn’t be happier with both items.

The jacket is very well built in a nice heavy English cotton. I’m sure it will age beautifully. This time Steve suggested to go bespoke and he was right, the jacket fits perfectly.

Congratulation to Steve and his team for the great work they do.

BUYER BEWARE

I purchased two pairs of Informale trousers after reading this article and found them to be much baggier and looser fitting that depicted and described - not an issue in itself and common when shopping online. No dramas right? Wrong.

What I wasn't aware of is that Informale do not accept returns for refund and only for exchange or store credit. As they are an Australian company consumers are not protected by UK distance selling regs.

I pleaded with Informale founder to show some leniency and accept the return and issue a refund (well over 500 AUD) however he declined, even though I offered to cover all outbound and return shipping costs so that there was no cost incurred to Informale at all.

I appreciate that I hadn't read the small print on this occasion however in this day an age I find this totally unacceptable. Informale would rather a customer be left with a product they cannot use (I have no interest in their other products either) rather than stand by their product, take it back and sell it to someone who might be delighted with it.

Avoid at all cost - a retailer stuck in the dark ages, putting profit over customer satisfaction.

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