Ink Express Reviews 

652
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional service, mentioning that the support team is always friendly and provides very helpful advice. Customers are also very pleased with the prompt delivery times and the secure packaging that successfully protects all products. Consumers frequently emphasize the great value and high quality of the items purchased, noting they work wonderfully every time. Some reviewers were not happy with delivery times, explicitly mentioning delayed shipping, missing products, or orders taking longer than expected to arrive. A few people also mentioned experiencing difficulties or losing money when trying to resolve unexpected problems with their orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and great value of... See more

Delivery service

People report positive experiences with delivery service, highlighting consistent punctuality and... See more

Service

Reviewers mention positive feedback about service, highlighting consistently helpful assistance and efficient... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the products and inks.... See more

Staff

Customers report appreciation and satisfaction with the helpful and supportive staff. Reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value inks. Have been using Ink Express for a few years now after many frustrating attempts at using other company's inks for an Epson SX235W printer. Have tried ink cartridges from Tesco... See more

Rated 5 out of 5 stars

The Ink Express printer head cleaning fluid did the job where distilled water had failed. I inserted some kitchen towel under the print head and left the cleaning fluid on the head overnight. It took... See more

Rated 5 out of 5 stars

I have ordered many items from Ink Express over the years and have called customer services when I am unsure how to do something and the response is always professional and helpful. The items are alw... See more

Rated 5 out of 5 stars

For my very aged printer, I was very happy to be able to purchase refillable inks as this company have a large range. Ordered over the phone, no waiting and a helpful response, very reasonable price,... See more


Company details

  1. Printing Equipment Supplier
  2. Paper Distributor
  3. Printer and Scanner Store
  4. Printing Equipment and Supplies
  5. Scrapbooking Store
  6. Toner Cartridge Supplier

About Ink Express

Written by the company

As specialists in inkjet and dye sublimation supplies, Ink Express is a Midlands based printer and ink supplier. As one of the UK’s largest providers of quality compatible ink cartridges, toner cartridges, photographic paper, CISS and RIC our prices are consistently competitive without sacrificing quality.
Shop inkjet supplies
Ink Express specialise in Dye sublimation supplies for the personalised gift and promotional markets. We offer Sublimation printers, sublimation ink, sublimation paper and accessories. We also offer a wide range of popular sublimation blanks!
Shop sublimation supplies
With 30 years of experience in the print industry our team provides expert knowledge and customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

652 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(652)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

sublimation items

I ordered couple of items to sublimate, came within time stated and items are good quality.
Great range of products in to choose from.

November 29, 2024
Rated 5 out of 5 stars

Always a pleasure to do business with…

Always a pleasure to do business with this company over a number of years. New Epson printer arrived just less than 24 hours from order. Exceptional customer service - minor query by phone sorted efficiently. Tony Farson

November 19, 2024
Rated 5 out of 5 stars

Great Savings

Have used Ink Express bulk refills for years and they are excellent value for money and much cheaper than branded inks.

November 22, 2024
Rated 4 out of 5 stars

Excellent product and sublimated…

Excellent product and sublimated well.and this was probably my fault I ordered before same day dead line but was not dispatched till next working day which was the Monday made it a bit tight on my end. But I should ordered earlier. My customer was very happy with the result

November 18, 2024
Rated 1 out of 5 stars

I still haven't received my order

I still haven't received my order

November 4, 2024
Ink Express logo

Reply from Ink Express

Hi Alison,

Thank you for your review. We’re truly sorry for the initial delay with your order, but I can confirm that this has since been resolved. A replacement was sent out to you, and we’re glad to hear that it has now been delivered.

We always strive to provide a seamless experience for our customers, and we appreciate your patience as we worked to get this sorted. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Ink Express Team

Rated 5 out of 5 stars

I was going to purchase a new printer…

I was going to purchase a new printer with a eco tank as I was fed up being ripped off with very expensive ink cartridges when I came across Ink Express. One reasonable payment the kit comes complete with refillable cartridges, ink, syringes etc to fill and replace the old cartridges. Now all I have to do is purchase the ink which I will from Ink Express. So much cheaper and a very efficient survice. Highly recommend.

October 21, 2024
Rated 5 out of 5 stars

Satiisfied customer

Clear information, quick service, clear instructions provided with the product. Extremely satisfied and will buy again.

October 14, 2024
Rated 3 out of 5 stars

Product is good

Product is good. Staff helpful on the phone but the Royal Mail undermined your efforts Nevertheless will continue to use you.

October 14, 2024
Ink Express logo

Reply from Ink Express

Hi William,

Thank you for your kind review! We're glad to hear you’re happy with the product and found our staff helpful.

We apologise for any inconvenience caused by Royal Mail’s delivery service. We understand how important timely and reliable shipping is for our customers, and we always aim to provide the best service possible.

We appreciate your continued support and look forward to serving you again in the future!

Many thanks,
The Ink Express Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look