Absolutely Disgusting Customer Service…
Absolutely Disgusting Customer Service – Avoid INRAMA
If I could give 0 stars, I WOULD.
I placed my order on 17 January 2026 and received it on 21 January. The clothing was far too small, with two items completely unwearable, so I requested a refund immediately.
After unnecessary back-and-forth and delays, I returned all four items on 4 February, and tracking confirmed INRAMA received them on 5 February. Despite following the return process, I am still chasing my money back months later.
I escalated the matter to NSW Fair Trading, but they advised they could not contact the company and therefore could not progress my complaint.
What an absolute joke. Customers should not have to spend months chasing a refund for returned items, let alone escalate things to Fair Trading to try to get their money back. The lack of resolution is disgraceful, and I would strongly advise others to think twice before ordering from INRAMA.
Taking customers' money seems easy enough, but resolving a legitimate refund clearly isn't. Absolutely appalling experience. I would never order from them again. INRAMA, I am still out of pocket, months later, after returning my order and following your return process. This is completely unacceptable. Do better.