I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more
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Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
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Studio 4, Stuart House, PE1 5DD, Peterborough, United Kingdom

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The engineer was very friendly and skilled. Was able to explain and resolve the issue quickly. He also ensured to check that the issue will not repeat

Reply from Insite Energy
Darren was great help, fixed my hot water issue in a matter of minutes and kept me updated throughout the process. Many thanks!

Reply from Insite Energy
Kieran come to my apartment and fixed the HIU problem swiftly. Very nice and polite person!

Reply from Insite Energy
Very smooth and efficient service. Lirim and his colleague were very professional, explained everything clearly and left nothing unchecked. Would recommend.

Reply from Insite Energy
Luke and Lirim were very helpful. They quickly done the diagnostics and confirmed there was no fault in our system. Furthermore they clearly explained everything I wanted to know and answered all our queries kindly.

Reply from Insite Energy
Peterson was amazing came early was super quick and gentle when he talks and exsplained everything easily. He was respectful and lovely to talk to. Thank you ❤️

Reply from Insite Energy
Our boiler was broken and hot water was not coming through. This problem has been lasting for months. At first the water was just not hot enough, but later the hot water went off completely.
Then the company sent Luka here to fix it. Luka is very helpful. He found out the true reason is that the valve was a little stuck, stopping the flow of the hot water. He changed a new valve for us and now the hot water works perfectly fine.

Reply from Insite Energy
Darren was super helpful, professional and worked around the job in hand even though I had to be on business calls in the background. Super lovely guy! 5stars!

Reply from Insite Energy
Luke, the engineer helped us resolved the hot water issue finally. It is really glad to have a nice and efficient engineer to help.

Reply from Insite Energy
Luke was extremely polite and helpful with the maintenance check today

Reply from Insite Energy
Jamal and Lirim are very kind and effective for control

Reply from Insite Energy
Jamal and Lirim were great. Lovely interacting with them.

Reply from Insite Energy
Jamal and Lirim came to deliver a service on time and were very friendly and professional

Reply from Insite Energy
Super service from Jamar and Litim.
Professional, knowledgeable and friendly.

Reply from Insite Energy
Excellent service. Engineer named Lucas visited my apartment and fixed the issue in a quick time.

Reply from Insite Energy
I’d like to recognise Darren for the outstanding service he provided during his visit to our flat.
After weeks of trying to get our comfort cooling restored, Darren was the first engineer who truly took ownership of the problem. Rather than simply carrying out the standard checks, he went above and beyond to investigate thoroughly. He spent the time needed to understand the issue, tested multiple possibilities, explained everything clearly, and even made adjustments outside our apartment to help narrow down the root cause.
Thanks to his persistence and technical expertise, we finally started getting some cooling back.
Darren was professional, knowledgeable, patient and genuinely committed to helping us. It’s rare to come across someone who shows that level of dedication and care for resolving a customer’s problem.
A huge thank you, Darren. You’re a real credit to Insite Energy, and I sincerely hope your efforts are recognised.

Reply from Insite Energy
Darren from Insite Energy was extremely helpful and very professional

Reply from Insite Energy
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around!
Would highly recommend him to anyone who needs things done on their house!

Reply from Insite Energy
Lirim Seci was superb on the task! Very ambient personality.

Reply from Insite Energy
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