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Insite Energy Reviews 

4,363
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional professionalism, welcoming friendliness, and impressive efficiency during home visits and equipment installations. Many people note that technicians arrive promptly, explain complex technical issues clearly, and always leave the residential work areas exceptionally clean and tidy. Some reviewers were not happy with the overall customer service experience when trying to communicate outside of scheduled visits. Consumers often mentioned experiencing extremely long waiting times on phone lines and receiving no timely replies to their urgent messages or emails.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, highlighting professional and efficient engineer visits for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as feedback is deeply divided. Many... See more

User experience

Users describe positive interactions with user experience, often praising the professional, friendly, and... See more

Response time

Clients share ambiguous opinions on response time. Some customers report prompt replies and quick engineer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more

Company replied

Rated 5 out of 5 stars

Staff member: Lidim Sech Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfe... See more

Company replied

Rated 5 out of 5 stars

Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t as... See more

Company replied

Rated 5 out of 5 stars

Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around! Would highly recommend him to anyone who needs things d... See more

Company replied


Company details

  1. Energy Supplier
  2. Energy Equipment and Solutions
  3. Engineer
  4. Green Energy Supplier
  5. Housing Utility Company
  6. Thermal Energy Company

Written by the company

Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.

We're committed to our residents

Written by the company

Simple self-serve with 'my insite' and KURVE
Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
Clear, accessible billing and guidance
We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
Tips, updates, and answers on our website
From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.

Contact info

Promotion box for Insite Energy

Winter updates you don't want to miss

Discover energy tips, service news & more in our latest newsletter.

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,363)

574 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer was very friendly and…

The engineer was very friendly and skilled. Was able to explain and resolve the issue quickly. He also ensured to check that the issue will not repeat

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your feedback and for taking the time to leave a review. Much appreciated.

Rated 5 out of 5 stars

Hot water matter

Darren was great help, fixed my hot water issue in a matter of minutes and kept me updated throughout the process. Many thanks!

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your feedback, We're pleased to here that Darren was able to fix your hot water issue quickly!

Rated 5 out of 5 stars

Kieran come to my apartment and fixed…

Kieran come to my apartment and fixed the HIU problem swiftly. Very nice and polite person!

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your feedback and for leaving Kieran a review. Much appreciated!

Rated 5 out of 5 stars

Very smooth and efficient service

Very smooth and efficient service. Lirim and his colleague were very professional, explained everything clearly and left nothing unchecked. Would recommend.

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for leaving Lirim and Luke a review! Much appreciated.

Rated 5 out of 5 stars

Luke and Lirim were very helpful

Luke and Lirim were very helpful. They quickly done the diagnostics and confirmed there was no fault in our system. Furthermore they clearly explained everything I wanted to know and answered all our queries kindly.

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your kind comments and for taking the time to leave Luke and Lirim a review. Much appreciated!

Rated 5 out of 5 stars

Peterson was amazing came early was…

Peterson was amazing came early was super quick and gentle when he talks and exsplained everything easily. He was respectful and lovely to talk to. Thank you ❤️

August 7, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your kind feedback and for taking the time to leave a review! Much appreciated.

Rated 5 out of 5 stars

Hot water was not coming through

Our boiler was broken and hot water was not coming through. This problem has been lasting for months. At first the water was just not hot enough, but later the hot water went off completely.
Then the company sent Luka here to fix it. Luka is very helpful. He found out the true reason is that the valve was a little stuck, stopping the flow of the hot water. He changed a new valve for us and now the hot water works perfectly fine.

August 6, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your review. We're sorry to hear you experienced ongoing issues with your hot water, but we're delighted our engineer was able to identify the cause and get the issue resolved. I'll be sure to pass on your kind comments to them.

Rated 5 out of 5 stars

Darren was so helpful and communicative….

Darren was super helpful, professional and worked around the job in hand even though I had to be on business calls in the background. Super lovely guy! 5stars!

August 6, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you very much for taking the time to leave Darren a review!

Rated 5 out of 5 stars

Luke

Luke, the engineer helped us resolved the hot water issue finally. It is really glad to have a nice and efficient engineer to help.

August 5, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thanks you for your feedback and for leaving Luke a review. Much appreciated!

Rated 5 out of 5 stars

Jamal and Lirim came to deliver a…

Jamal and Lirim came to deliver a service on time and were very friendly and professional

August 5, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your feedback and for taking the time to leave Jamal and Lirim a review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer named Lucas visited my apartment and fixed the issue in a quick time.

August 5, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for your review!

Rated 5 out of 5 stars

Darren is a superstar!

I’d like to recognise Darren for the outstanding service he provided during his visit to our flat.

After weeks of trying to get our comfort cooling restored, Darren was the first engineer who truly took ownership of the problem. Rather than simply carrying out the standard checks, he went above and beyond to investigate thoroughly. He spent the time needed to understand the issue, tested multiple possibilities, explained everything clearly, and even made adjustments outside our apartment to help narrow down the root cause.

Thanks to his persistence and technical expertise, we finally started getting some cooling back.

Darren was professional, knowledgeable, patient and genuinely committed to helping us. It’s rare to come across someone who shows that level of dedication and care for resolving a customer’s problem.

A huge thank you, Darren. You’re a real credit to Insite Energy, and I sincerely hope your efforts are recognised.

August 3, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you so much for your feedback.
We're pleased to hear that Darren's persistence and technical expertise helped get your comfort cooling restored.
We appreciate you recognising his efforts, and we'll be sure to share your comments with him.
He's a valued member of the team, and we're delighted he was able to help.

Rated 5 out of 5 stars

Darren from Insite Energy

Darren from Insite Energy was extremely helpful and very professional

August 3, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thank you for taking the time to leave Darren a review. We appreciate your feedback!

Rated 5 out of 5 stars

Lirim Seci was an absolute professional…

Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around!

Would highly recommend him to anyone who needs things done on their house!

August 3, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thanks you for taking the time to leave Lirim a review, much appreciated.

Rated 5 out of 5 stars

Lirim Seci was superb on the task

Lirim Seci was superb on the task! Very ambient personality.

August 3, 2026
Unprompted review
Insite Energy logo

Reply from Insite Energy

Thanks for your feedback and for taking the time to leave Lirim a review!

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