Inspiring Vacations Reviews 

7,355
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process easy and uncomplicated, praising the clear instructions and helpful assistance from staff. People frequently commend the staff and tour guides for their exceptional knowledge, helpfulness, and professional demeanor, ensuring well-organized and enjoyable trips with memorable experiences. However, some people mentioned significant dissatisfaction with customer service, citing issues like unanswered emails, unreturned phone calls, and poor communication regarding trip details. A few others also reported unhelpful support, experiencing long call center wait times and frequent disconnections.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, polite, and friendly.... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing excitement and satisfaction about... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and user-friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting well-organized tours and helpful,... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing frustration over poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

We have just finished the Wonders of Turkey with Gulet Tour and I can't speak higher of the holiday. Our tour guide Celal Ceylan (Jay) was amazing, so knowledgeable and passionate about his country! H... See more

Company replied

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(7,355)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy and comprehensive booking…

Very easy and comprehensive booking instructions. Staff very knowledgeable and helpful

June 10, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello John,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience with our staff.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

I was the winner of the Sri Lanka tour

I was the winner of the Sri Lanka tour, and it honestly still feels surreal to say that. From the moment the trip started, everything was organised, welcoming, and completely stress‑free. Sri Lanka is one of those places that stays with you — the mix of culture, scenery, wildlife, and people made it feel special from day one.

The itinerary was full and gave me the chance to see so many sides of the country: Sigiriya at sunrise, the misty tea plantations, the coastline, the temples, the wildlife. Our guide was fantastic — knowledgeable, funny, and genuinely proud to share his country. It made the whole experience feel richer.

If I had one small piece of feedback, it’s that a little more downtime would have been perfect. Some days were quite long, and even an extra hour here or there to unwind would have made the pace feel a bit more balanced. But every day was filled with things worth seeing, so it’s hard to complain.

Winning this trip was such a gift. I came home with new memories, new appreciation for Sri Lanka, and a huge sense of gratitude. I’d happily recommend Inspiring Vacations to anyone wanting a well‑organised, meaningful travel experience.

May 7, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello RG Neas,

Thank you for sharing such a wonderful review — and congratulations again on winning the Sri Lanka tour! We are so thrilled it lived up to the excitement and that Sri Lanka left such a lasting impression on you.

We're delighted to hear that your guide made the experience feel so rich and memorable — a knowledgeable and passionate guide truly does make all the difference, and we'll be sure to pass your kind words on to him.

We also appreciate your honest feedback regarding the pace of the itinerary. It's something we always take on board, and we'll be sure to share this with our team as we continue to refine the experience for future travellers.

We hope this is just the beginning of your travels with us, and we look forward to helping you plan your next adventure!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Booking made easy

I thought the original information on the website was easy to understand. There was good follow up on any questions I had and the ability for staff to see what had been previously discussed with other service team members saved a lot of time not having to repeat my questions. This is the 2nd holiday I have booked and hopefully the final holiday experience will match the booking experience.

June 8, 2026
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Reply from Inspiring Vacations

Hello Andrew,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us again soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Extraordinary 40% off deal led to to quick and easy booking

Eye-catching 40% off deal led us to book this short holiday trip to the USA and Canada for 12 days, that saved us over $2,000 on the regular already-reduced price. Our questions concerning visa and ESTA requirements were quickly and expertly answered on the phone by Inspiring Vacations staff. The booking process was quick and easy online with a small deposit followed by full balance payment within a few days because of the closeness of our departure date in August.

June 3, 2026
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Reply from Inspiring Vacations

Hello Stephen,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience, as well as a great deal!

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Booking transparency

Booking confirmation was delayed several days.
The tour is of good value, however
More transparency in the tour booking would be appreciated.

June 5, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mario,

We really appreciate you taking the time to leave a review, and we do thank you for your feedback. Thank you again for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacation

Rated 5 out of 5 stars

I am satisfied with the service of your…

I am satisfied with the service of your team. They always answered to my call. They responded to my request positively. It was effectively projected in my mail. All the staff in the team were polite and helpful. The price I paid for this tour is remarkable with 40% discount . Thank you

June 5, 2026
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Reply from Inspiring Vacations

Hello Seow,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Prompt communication

Prompt communication. Ease of Booking.

June 3, 2026
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Reply from Inspiring Vacations

Hello Denise,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

The booking process

The booking process was made very simple by speaking to Maddie on the phone. She was very thorough and happily answered my questions.

May 27, 2026
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Reply from Inspiring Vacations

Hello Margaret,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Maddie was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to her.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

Communication needs a makeover and significant improvement

I liked everything about the tour to Peru and Ecuador, apart from the following:
1) We requested the full itinerary of the tour and flight details when we booked, and despite several subsequent requests for this, we only received the details much later (in the case of the Galapagos leg, just before we flew there;
2) The Galapagos leg specified that we could each take just one small bag on boat trips between islands. However, the trip between Santa Cruz and San Cristóbal was a boat trip, and so we were concerned about how we were going to get the rest of our luggage there, as we were not returning to Santa Cruz. I emailed Inspiring Vacations from Guayaquil the day before we were to fly to Santa Cruz and told them we were very concerned about this - and asked them to reply immediately.

All we got was an email saying they'd respond within 3 days. After 3 days, I sent a further email insisting on a reply - and to cut a long story short, we only received a response after we'd returned to Sydney, and that response was that they'd respond within 3 days!!

It's only today that I received a final reply, and there is still no valid reason why my enquiry was ignored for such an extended period!

May 12, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Cedric

Thank you for bringing this to our attention.

We're very sorry to hear about your recent experience and can see that a team member has been in touch with you regarding your concerns.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

With reference to my previous review

With reference to my previous review. We have been in touch with one member of your Support team to no avail. Unfortunately, zero understanding, no acknowledgement of the mistakes that have been made and I am finding it difficult to get my questions answered.
I would appreciate talking to someone else. So would welcome a phone call or an email from IV.

June 5, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello,

Thank you again for bringing this to our attention.

We're very sorry to hear about your recent experience. I believe that our team have now assisted with your concerns.

We hope you have an enjoyable journey

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Vic,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

I had to wait for sales to open or call

I had to wait for sales to open or call
me back to purchase or inquire about tours. It took a couple days to get a call back.

May 26, 2026
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Reply from Inspiring Vacations

Hello Lynn,

Thank you for taking the time to review our service. I’m sorry that, due to the time difference, there was a delay in returning your call.

We do offer an easy-to-use website for times like these, however we understand that speaking with our knowledgeable and helpful sales team can provide a more personalised experience.

We look forward to welcoming you on your journey soon.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great Small Group Touring

This was an extremely well organised small group tour.

May 18, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Renata,

Thank you for sharing your positive experience with us! We are pleased to know that you found the tour extremely well organized and enjoyed the small group tour.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Good knowledge

June 2, 2026
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Reply from Inspiring Vacations

Hello Merri,

We really appreciate you taking the time to leave a 5 Star review. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Would have like my help when we…

Would have like my help when we cancelled our trip. Also you don’t book with Princess Cruises and we only cruise Princess. Would have preferred money back in our account rather than a credit

June 1, 2026
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Reply from Inspiring Vacations

Hello Narelle

Thank you for your feedback.

We are sorry to hear that you had to cancel your booking, and we thank you for your patience and understanding during the cancellation process.

We hope to see you travel with us in the near future.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Very prompt service and easy to deal…

Very prompt service and easy to deal with

May 31, 2026
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Reply from Inspiring Vacations

Hello Richard

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour was well organised

The tour was well organised. We experienced an extensive trip through 3 islands & were introduced to not only the language but to a variety of cultural experiences. Accommodation was great & the tour guide Keiji was exceptional! Thank you Inspiring Vacations. This was my 3rd tour with this company & I have booked a 4th for 2027.

May 15, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Glenda,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

As a 82 year old

As a 82 year old, first time solo traveller I cannot fault the 13 day Inspired Sri Lanka Solo trip I have just completed. From the start I had reassurance that I was to be accompanied at all times, including my big worry of being picked up at the airport. Our guide, Khancana had so much information to share, from history, practices, products and every day life. A special experience with some challenges, physically, for some one with short legs and a bit of a breathing problem with heights....Horton Plains really tested me and I would not have been able to achieve this without such caring help from both the guide and one fellow tourist. New friends, Great experiences, More insight into many sujects.

May 26, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Denise,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Khancana on your recent trip. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Entry into my last voyage

Entry into my last voyage.
From the advert in the west australian to my first
conversation with Kate, I knew this was going to be
the voyage to Japan I had been waiting for.
A complete tour from top to bottom, with time each day to stop and see the place, taste the food &
meet the People.
My experience with the staff was jovial & informative,
& although I am well in my eighties I was able to
manage the computer requirements without the assistance of my grandies.
This may well be my last voyage, to which I am looking
Forward to with great anticipation, roll on Nov 2026.
Laurie H

the

June 2, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Laurie,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Kate was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Beware Inspiring Vacations charges much higher price for optional tours

We just came back from our "25 Day Inspiring South America with Santiago Small Group Tour".
During the tour, we found there was a big price discrepancy for the optional tour - Tango Dinner Show. We paid AUD 264 per personx2=AUD 528 before the trip; while some other people who didn't book/paid the show in advance were offered USD 95 per person for the same show. According to the exchange rate USD 95= AUD 132.18, while we paid AUD 264 per person, about DOUBLE the actual price. The difference for 2 persons we paid is about AUD 264 more. We noticed we paid more for the other optional tours as well, however they seemed not as much difference as this one. We contacted Inspiring Vacations after the trip and the Customer Success Specialist refused to do anything about the extreme high price of the Tango Show.
Your reply sounded pathetic. You don't think you have any responsibility for that? The travellers like us put all our trust on you believing you did your due diligence on selecting the proper supplier, not the supplier that rips-off customers. You have local contacts so you should know the market. Even if you go to the website, you would find the approximate price, you would know double price didn't seem right, no matter what. Stop blaming others!

June 2, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Teresa,

Thank you for sharing your review.

We're sorry to hear that your experience with the optional tour pricing did not meet your expectations. We would like to take a moment to provide some clarity on how our optional tour pricing works.

The prices for our optional tours are set by our on-ground operators and are based on pre-paid rates, which are secured in advance to guarantee your spot on the experience. These rates are confirmed and locked in prior to departure, and are reflected in the price you pay when booking through us. When optional tours are purchased locally and on the day or with your guide, these are subject to availability and are priced at local instant purchase rates, which can differ from our pre-secured rates. Unfortunately, local availability is never guaranteed, and we are not always able to predict when or whether spaces will remain.

We're sorry to hear that this caused frustration during your trip, and please be assured that your feedback has been reviewed and shared with the relevant parties.

While we are not able to change your own experience, your feedback will allow us to improve how we interact and deliver our services in the future. We therefore really appreciate you taking the time to share this with us and remain committed to delivering outstanding customer service and inspiring travel experiences.

Kind Regards,
Inspiring Vacations

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