InsureandGo USA Reviews 

654
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course... See more

Rated 1 out of 5 stars

I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were mor... See more

Company replied

Rated 1 out of 5 stars

Medical emergency forced and early return home from Sydney, Australia in Feb. 2016. Contacted insureandgo with no real help. Bought a ticket home to receive immediate medical care that was not... See more

Company replied

Rated 1 out of 5 stars

I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will is... See more

Company replied

Company details

  1. Travel Agency
  2. Financial Consultant
  3. Insurance Agency

Information provided by various external sources

Whether you're going on vacation or a business trip, travel insurance from InsureandGo gives you the protection you need. Our low-cost plans include coverage for trip cancellation, medical emergencies, lost or stolen baggage & more.


Contact info

1.1

Bad

TrustScore 1 out of 5

654 reviews

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1.1

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Rated 5 out of 5 stars

Quick and easy online service - pays claims on time

I've used Insureand Go USA three times now. During mine and my daughter's last trip to Punta Cana, her luggage got misdirected to Baltimore the day before Christmas Eve and we had to purchase clothing, shoes and other necessities so that she had what she needed for a couple of days - to include Christmas Eve. Her luggage showed up Christmas Eve day but Punta Cana celebrates Christmas on Christmas Eve so her luggage was not brought to our room until the next day.

As soon as we returned home, we gathered the receipts from what she had to purchase until the luggage arrived, the airlines and hotels verifications of delayed luggage, and filled out the claim form and mailed it off to InsureandGo. They process the reimbursement payment within the 30 days that they said they would do and it was mailed to us. Unfortunately, the check got lost in transit, but a phone call to InsureandGo got that check cancelled and they immediately over-nighted another check which was received the next day. Thank you InsureandGo!

September 5, 2015
Unprompted review
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Rated 1 out of 5 stars

Excellent service!

Joss was very helpful, polite, patient,intellegent! Mary Hall

September 1, 2015
Unprompted review
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Reply from InsureandGo USA

Hi Mary,

We are very happy to hear about your great experience with Joss. It is unfortunate that it appears you accidentally clicked on one star as the rating does not seem to reflect the experience that you had. Please contact us if you have any questions or should need any further assistance. We hope that you have a safe a pleasant trip.

Rated 5 out of 5 stars

Purchase Experience

Very simple to purchase on-line. Easy to understand options.

Of course the true value of an insurer is determined at claims time. I hope not to test this. If something unfortunate occurs I will post again with results and satisfaction level.

August 31, 2015
Unprompted review
Rated 5 out of 5 stars

Insureandgo delivers the goods!!

We took a cruise this summer to Northern Europe and I got a rash from something I ate. All was handled on board with the medical staff.

Insureandgo covered all my medical expenses. I simply followed the directions on their website, submitted my expenses and explanation and received a check for the full amount of my expenses. I got no hassles, no run around, no requests for additional info. They were perfect.

We will use them for all of our travels.

August 30, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Everyone that had anything to do with correcting my policy were very efficient, courtesy,and a pleasure to speak too. Only complaint was the telephone wait time. This happened more than once.

August 28, 2015
Unprompted review
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Rated 5 out of 5 stars

My opinion

So far I am very pleased with the service provided. The lady who took my information today was just "terrific". C. Alvarez

August 28, 2015
Unprompted review
Rated 5 out of 5 stars

Thank you.

I really appreciate how nice and combinative and civil you have all been. It was quite the opposite of what I experienced in the past with another company. I had been very turned off by travel insurance companies but now I have changed my mind and will definitely use your company in the future ( hopefully I will not need to file any claims) and I will highly recommend you to our friends. Do you have a Facebook page? I will gladly post there.

August 27, 2015
Unprompted review
Rated 5 out of 5 stars

Easy Medical Policy

Insure and Go policies offer excellent coverages for the risk of high cost medical treatment outside the United States.

August 22, 2015
Unprompted review
Rated 5 out of 5 stars

easy cancel

I purchased a policy and had to cancel it. It was very easy any everyone was helpful in getting this done.

August 19, 2015
Unprompted review
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Rated 5 out of 5 stars

Exceptional service

Today I had to take out health insurance for my upcoming trip to Spain. I spoke to Bre and received really very professional and friendly service. Within less than 5 min I bought my policy online.

Thank you!

August 12, 2015
Unprompted review
Rated 5 out of 5 stars

Great value and service.

I continue to use this company (Insure and Go USA) because of my satisfaction with a claim my wife filed while I was in the hospital recovering from a ruptured appendix at the beginning of our trip to New Zealand and Australia. The staff dealt with the issue in a timely fashion and returned nearly $10,000 in travel expenses, including non-refundable cruise expenses, plane tickets, opera tickets, and tour tickets. We were impressed!

August 6, 2015
Unprompted review
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Rated 5 out of 5 stars

Purchase Experience

The online purchase procedure was easy, efficient and price competitive. We are frequent international travelers and we did have one international medical evacuation event (broken ankle) on a trip to Europe several years ago. At the time we had purchased insurance through Travel Insured and their service was horrible. We have since used CSA but this time we're going with InsureandGo because of the competitive pricing and the good reviews. However, the key is how do they perform in the event you need their services. Believe me, when an accident occurs the service provided by the insurer is worth it's weight in gold. Hopefully, we won't have an opportunity to find out on this trip.

August 4, 2015
Unprompted review
Rated 4 out of 5 stars

Easy, fast and rated well

The title of this review tells you what I think of the service. I am really quite positive about Insureandgo USA.

My only issues are that I am being billed for "Assistance Services" and I don't know what this is. Also, I only really want to cover myself for medical expenses overseas but it seems I have to buy several other coverages too.

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Easy to assess coverage

Looks like the coverage is very good for the money and that their medical is primary. Let's see how they do if I have a claim (hopefully not!). I had been a long time buyer of travel insurance through another company but when I needed coverage for nearly 2 months Insure and go beat the competition's pricing with the same coverage. Thanks for a great deal.

July 22, 2015
Unprompted review
Rated 2 out of 5 stars

difficult to understand policy provisions

difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage

July 20, 2015
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Hi Mr. Hall,
Thank you for your review. We are sorry to hear that you had issues understanding the policies. You can contact our knowledgeable representatives at 888-491-9596 should you require any information about coverage. Also, we offer a link on our plan selection page to a full sample of the policy wordings that can be reviewed prior to purchase. If the plan does not fit your needs you may cancel it within 10 days of purchase for a full refund. Please contact us directly if we can be of any assistance. We wish you a safe and pleasant journey.

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Rated 5 out of 5 stars

great price!

Quick and easy to navigate, not a lot of pages to look through. Best price we found!

July 19, 2015
Unprompted review

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