Denise was great to work with providing timely responses and help in maneuvering some digital forms that didn’t always apply to every situation. She helped us get from point A to point B in a timely m... See more
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Review summary
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Reviews shaping this summary
From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.
I had an outstanding experience working with Holly from Insureon. I was in a unique situation, looking for particular coverage - notably, good Professional Liability/E&O with the latest in Cyber Sec... See more
I worked with Jason Labat from Insureon. He was very helpful, conscientious, and knowledgeable. He took my information that he needed and got back to me promptly with a quote. He went over all the... See more
Company details
- #68 of 116 best companies in Insurance Agency
- #14 of 21 best companies in Business Insurance Company
- #8 of 11 best companies in Commercial Insurance Company
- #23 of 35 best companies in Insurance Broker
- #26 of 66 best companies in Insurance Company
- #11 of 16 best companies in Liability Insurance Company
Written by the company
Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.
Written by the company
Contact info
203 N. LaSalle, 20th Floor, 60601, Chicago, United States
- (800) 688-1984
- reception@insureon.com
- www.insureon.com
4.6
Excellent
2K reviews
Asks customers to review
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Excellent support.
The person I spoke with was very patient and helpful. I needed to ask about possible changes and was not certain if they were necessary. I was given the guidance I needed and left feeling confident in the changes that were made.
March 24, 2026
The turnaround time is excellent.
March 24, 2026
Your representative Christian did an…
Your representative Christian did an amazing job. He was very quick with response and gave me accurate information to make my choices regarding insurance. Thank you again!
March 20, 2026
Fast! Easy! Friendly!
Our agent Kevin was able to get us our COI within the same day I requested it, which enabled our business to put in a bid to hopefully grow our business. It was fast, easy and friendly service.
March 16, 2026
Holly Burton and Team were Awesome
Holly Burton and her team are who I worked with. She really helped me given how new I was to all of this.
March 20, 2026
Unprompted review
Easy to navigate and the service was…
Easy to navigate and the service was exceptional!
March 21, 2026
Unprompted review
Customer service was efficient and…
Customer service was efficient and prompt. Very helpful staff. Quick and easy to put policy in place. Staff was very quick to respond to questions
March 17, 2026
Tyler has been a great help
Tyler has been a great help. Even after I initially declined the service and doubled back. He even provided follow up services. Thanks a lot home team (Chicagoan)
March 3, 2026
I got the insurance I needed for my…
I got the insurance I needed for my business and your website makes this process very easy to understand. Thank you!
March 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After signing for the insurance the Agent disappeared
Everything was easy at the beginning, I was able to get my insurance quick but there is a special form for the bond that my state requires and I can't even get a hold of my insurance agent, I have tried to call him and emailed him several times and no answer. I have called other phone numbers and the pass 3 days I been getting transfered and no one has been able to help me they just transfer me to some else.
March 13, 2026
Reply from Insureon
Hello oved,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. On review of your account, we were unable to locate any missed communication, but your account manager has since reached out for a follow-up to understand the contact gap that occurred with your policy providers and to complete your request. We have also logged this transfer issue with our product and service team, to improve your experience moving forward.
Yours Sincerely,
The Insureon Team
i love the customer service..
i love the customer service... it's one of the best in the states.. from someone who values prompt handling of cases, this is what keeps me a customer
March 19, 2026
Unprompted review
no one is helping takes days back for…
no one is helping takes days back for an email
February 27, 2026
Reply from Insureon
Hello Allison,
Thank you for sharing your experience with Insureon. We appreciate your consideration to our previous response and follow-up from your account manager; please feel free to reach out to their direct line or at our main number, (800) 688-1984, to locate their information in the directory, if there is anything more you would like to discuss.
Yours Sincerely,
The Insureon Team
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