Denise was great to work with providing timely responses and help in maneuvering some digital forms that didn’t always apply to every situation. She helped us get from point A to point B in a timely m... See more
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Review summary
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From the beginning... Insureon staff has been extremely professional in assisting me with WC/GL insurance. I received insurance the same day I called. Since then, everyone has been top notch with ens... See more
From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.
I had an outstanding experience working with Holly from Insureon. I was in a unique situation, looking for particular coverage - notably, good Professional Liability/E&O with the latest in Cyber Sec... See more
Company details
- #69 of 117 best companies in Insurance Agency
- #14 of 21 best companies in Business Insurance Company
- #8 of 11 best companies in Commercial Insurance Company
- #23 of 37 best companies in Insurance Broker
- #26 of 67 best companies in Insurance Company
- #11 of 16 best companies in Liability Insurance Company
Written by the company
Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.
Written by the company
Contact info
203 N. LaSalle, 20th Floor, 60601, Chicago, United States
- (800) 688-1984
- reception@insureon.com
- www.insureon.com
4.6
Excellent
2K reviews
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We have been with Insureon for over 15…
We have been with Insureon for over 15 years. This year we were less than impressed with the agent servicing our account and the fact that we again pay a fee to the agency for renewing our policy. We were charged this fee last year but didn't pay much attention to it. With costs increasing all the time having an extra service fee for doing your job caused this rating to be lower than in other years.
April 20, 2026
Reply from Insureon
Hello Dottie,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your current policy and renewal. Please expect your account manager to reach out for a follow up if she has not already done so, as we are continuously improving our account approach to address any gaps in communication, such as what might have occurred here. We hope our efforts and other offerings, including the client portal, will improve your experience moving forward and we look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
Easy to renew.
April 20, 2026
Easiest transaction ever!
From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.
April 20, 2026
Communication equals excellent customer service!
execellent communication throughout the process, answered all my questions in detail.
April 4, 2026
Quick and painless
Quick, professional, and found the best deal of all the vendors I got bids from. Staff was very quick to respond, and helpful.
April 1, 2026
I worked with Denise Smith to help get…
I worked with Denise Smith to help get coverage for my physical therapy company. I had some unique needs regarding coverage and Denise was very helpful in sorting everything out and getting everything ready in a very timely manner. Thank you so much!
April 16, 2026
Insureon was very responsive
Insureon was very responsive. They were knowledgable and helped guide me toward an insurance solution that worked for my circumstances.
April 14, 2026
Everything was great
April 2, 2026
I want to than Kevin for being patient…
I want to than Kevin for being patient and working through the process with me. Thank you and would recommend
April 15, 2026
Very professional and knowledgeable!
March 30, 2026
Emailed insurance broker Alejandro with…
Emailed insurance broker Alejandro with questions to never receive a reply. Still charged and paid the $80 fee for the insurance representative but did not get replies to my questions.
March 30, 2026
Reply from Insureon
Hello C. Radford,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive for real-time support for our customers, we understand how possible wait periods can distract from your day and your business. Your account manager has since reached out to follow up on preferred communication methods and to resolve any remaining questions. We are continuously improving our account approach to address any gaps in communication, and we hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
I needed another policy and they did a…
I needed another policy and they did a super job getting me the best rate!
April 13, 2026
Great and prompt service
Great and prompt service, and provide exact explanations when need it.
April 13, 2026
Straightforward process
Straightforward process. Easy to communicate with an agent via email. Got a quick quote and executed the agreement quickly to get insurance in time for a critical business need.
April 13, 2026
Great Support and Transparent Process
The insurance process was smooth and well-handled, with clear communication at every step. The agent was responsive and helped me choose the right coverage based on my needs. Overall, a reliable and satisfactory experience.
March 30, 2026
terrible communication
I needed help with certain documents and asked my agent to give me a call and he completely disregarded that and wasn’t very much help. when I asked for a 3rd time to call because the documents I needed corrected weren’t being done correctly, tyler still disregarded a phone call and stop answering my messages. i’m not happy I had to pay for terrible service
April 10, 2026
Reply from Insureon
Hello J. Lopez,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While our insurance experts always strive to provide the best service to our customers, we recognize that we didn't meet your expectations here. On review of your account, we can see follow up communication from your manager, but we understand the frustration in waiting for time sensitive requests. We are continuously improving our account approach to address any gaps in communication, such as what occurred here, and we apologize for any confusion incurred. We hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
Anthony DellaVedova as always provides…
Anthony DellaVedova as always provides exceptional customer service!
April 12, 2026
Terrible
Terrible company to deal with. They get paperwork wrong, do not explaon things, and no human to deal with during normal business hours instead the email communications in the middle of the night.
November 1, 2025
Reply from Insureon
Hello Trisha,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive for real-time support for our customers, we understand how possible wait periods can distract from your day and your business. On review of your account, we note your account manager has reached out through both email and phone to fulfill the information change requested, though we apologize for any delays you may have experienced. Please expect your account manager to reach out again to confirm communication preferences, and if you have any remaining questions. We appreciate your time and consideration and look forward to continuing to support you and your business in the future.
Yours Sincerely,
The Insureon Team
Joseph was so reassuring and…
Joseph was so reassuring and knowledgeable, if I could I’d give him a 10 star satisfaction!!!
April 10, 2026
Insuron made getting business insurance simple!
Insuron made getting business insurance simple and stress-free. The process was quick, the pricing was competitive, and everything was clearly explained without any confusion. It’s refreshing to work with a company that values efficiency and transparency. Highly recommend for any small business owner looking for reliable coverage.
March 27, 2026
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