Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a new taxi driver and dealing with a…

As a new taxi driver and dealing with a insurance company for the first time Jamie was very helpful and patient and went through everything in detail very happy I am with this company and will definitely recommend everyone this insurance company

January 8, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service and information provided by Jamie. Thanks for recommending us, we do appreciate it 😊

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Rated 5 out of 5 stars

Liam the chap on the phone was…

Liam the chap on the phone was excellent thats what made it for me his knowledge and attention to detail plus attitude was refreshing to see or hear in your trade sometimes buying insurance can be a slog even checking with other brokers you feel like a robot or broken by the time you come of the phone not so with Liam we have another policy next month so looking forward to hearing from him and it's nice to have someone with a sense of humour keep it up mate .

January 7, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see your comments - glad you are happy with the price and service received from Liam. Thanks for choosing us for your Taxi policy 😊

Rated 5 out of 5 stars

Very polite staff....

Spoke to Ian who was very polite and explained everything to me.gave me a great quote and didn't pressure me to accept it.

January 8, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with price and service from Ian. Thanks for sharing your feedback we do appreciate it 😊

Rated 5 out of 5 stars

Amanda was very helpful and got my…

Amanda was very helpful and got my renewal done effortlessly and professionally and saved me a few hundred quid too. All insure taxi staff I have spoken to in the past have been very good too. I don't have a complaint about any of them 👍

January 6, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing with us again and sharing your feedback. Nice to see we were able to save you some money on your policy 😊

Rated 5 out of 5 stars

I’m with insure taxi from last five…

I’m with insure taxi from last five years and the staff is always helpful and save time and money I’m very grateful and happy for their services

January 2, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the team here at Insure-TAXI. Thank you for renewing your policy with us again we do appreciate it 😊

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Rated 5 out of 5 stars

WAJ H

I spoke to Amanda Bailey about my insurance policy. She was very helpful,and a pleasure to deal with.
Thank you

December 18, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your feedback - nice to see you are happy with the service received 😊

Rated 5 out of 5 stars

Itaxi insurance with insure…

I just got a taxi insurance with insure taxi second year really good quote again and very happy with the service really comfortable to talk Lauren she explained very briefly 10/10 good service thanks 👍

December 9, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with your policy and service. Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Great Service from Amanda.

I just want to thank Amanda for her help and guidance dealing with the pain of renewing my annual Taxi Insurance. Amanda was friendly proficient and helpful and was able to get me a very good quote. The whole process took about 35 minutes. I can highly recommend Insure Taxi and especially Amanda.

November 10, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing your Taxi policy with again we do appreciate it. Nice to see you are happy with the service received i will pass your kind feedback onto Amanda and the team 😊

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Rated 5 out of 5 stars

Highly recommended!

Highly recommend to everyone fantastic service and saved me a lot on my insurance policy don’t delay get a quote today :)

November 12, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks so much for recommending Insure-TAXI nice to see you are happy service and we were able to get you a better price 😊

Rated 5 out of 5 stars

Excellent Service!

Excellent Service!
I recently contacted Insure Taxi to arrange insurance for my taxi, and I was assisted by Mr. Jonathan. He was extremely helpful, professional, and took the time to find me a much better price than I expected. I truly appreciate his effort and support throughout the process. Highly recommend this company and especially Mr. Jonathan for his outstanding customer service!

November 11, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks so much for sharing your kind comments and glad to see you are happy with the service provided. I will pass your feedback onto the team 😊

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Rated 5 out of 5 stars

Ella was superb today

Ella was superb today. Very polite, very efficient and very clear about what will happen. A credit to the company.

October 24, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for the kind feedback. Nice to see you are happy i will pass your comments onto the team 😊

Rated 5 out of 5 stars

The service was fast

The service was fast, friendly, and exactly what I needed, Very helpful staff (Jonathan Bryan)
Thank you

October 24, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your feedback, nice to see you are happy with our service 😊

Rated 5 out of 5 stars

Best insurance Brooker ever

Best insurance Brooker ever, gave me a quote £5000, £3000 cheaper than my previous Brooker, helped me when I had trouble with a claim to a 3rd party paying my garage a bill not payed after the car was fixed 4 months after

October 15, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thank you for the feedback - nice to see we were able to help and save you some money 😊

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Rated 5 out of 5 stars

I have been collaborating with this…

I have been collaborating with this team for 3-4 years, they have a well-defined goal aimed at helping curent and potential clients!
They really help you when you need it!!
Thank you, guys!

October 20, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again we do appreciate our loyal customers. Nice to see you are happy with the team here 😊

Rated 5 out of 5 stars

Well what a fantastic service I was…

Well what a fantastic service I was contacted regarding renewal. I was treated extremely well polite professional. I had made a mistake on the start date which I noticed the following day. I called them back the were very understanding and soon had me correctly insured. With only a small difference In the cost to the original price which was very good overall I would highly recommend them 5 stars from me

October 22, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for recommending us nice to see you are happy with the service we do appreciate the feedback 😊

Rated 5 out of 5 stars

This is the one and only taxi insurance company

This is the one and only taxi insurance company you’ll ever need with second to none customer service.
Highly recommended company!!!

October 9, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you are happy with the service here at Insure-TAXI. Thanks for sharing your review I will pass your comments onto the team 😊

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