International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I would highly recommend

I would highly recommend studying with ICA. The support offered by the team, including tutors and back office staff is brilliant.

August 28, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Jodie- we are glad to hear you would recommend us.

Kind regards,
Anisha - International Compliance Association

Advertisement
Rated 5 out of 5 stars

Had a great experience with the course…

Had a great experience with the course and workshops.

August 28, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 3 out of 5 stars

To be honest I would have expected more…

To be honest I would have expected more interaction in relation to assignments reviews and marks especially that I had a discrepancy in my 3rd assignment mark for which I requested explanation and didn’t receive any clear feedback even after follow up. In some cases I didn’t know what went wrong, I sent several emails requesting to speak to someone in order to receive explanation but was in vain. My final assignment was very satisfying and I finally passed. On the other hand the online workshops were very good. But in terms of assignment results and feedback, I believe it wasn’t a good experience for me.
Hope you understand my point of view. I know your team has put lots of effort an I would like to thank you for that.

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

i followed and completed the Professional Postgraduate qualification in Governance Risk Complaince

i followed and completed the prof.postgradute qualification in GRC.
The location of the trainings, as well as the experienced professionals that gave me their insights and guidance were more than excellent.
The assessment was again perfect as it should be between professionals.
The material and the provided guide at the web address are more than useful.
Thank you the most for this experience.
Marios Menexiadis

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 3 out of 5 stars

Overall the experience was good

Overall the experience was good. However, I think more improvement is needed in making an electronic copy of the certificate or diploma available to candidates prior to the original being sent.

August 27, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Considering the COVID situation the…

Considering the COVID situation the International Compliance Association have been so robust and handled this unprecedented circumstance. Great Job keep up the good work!!!

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

The course is well structured

The course is well structured, relevant and covers practical topics. Ideal for Compliance professionals. Well done ICA. Membership subscription fee should be discounted for newly qualified hence my 4 star rating.

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

ICA experience

The faculty content coverage and it’s practical nuances were without comparison .It was indeed value for time spent

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

Great workshop and course material…

Great workshop and course material relevant to my industry.
The time issuing a certificate (over 2 months from passing) prevents this from being 5 stars

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback and we are very sorry for the delay in receiving your certificate. Due to COVID-19, we have had a significant delay in our production processes.

Kind regards,
ICA Assessment Team

Advertisement
Rated 5 out of 5 stars

Very well-prepared working materials

Very well-prepared working materials, challenging assignments and great guidance how to improve!

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Highly recommended

The content of the course material was second to none, along with the webinars and other related documents (handbook, reading list etc).
It really forces one to question things and always asks oneself ‘why?’.

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

ICA review

I recently did my advanced certificate in AML. The online videos and tutors were very helpful especially the facilitator of the workshops Mr. Andrew Clarke. He was very engaging and patient and provided some good insights on how to go about the course material and answering assignment questions. The online resources were easy to access and ICA was very flexible and granted everyone on the course an extension during the COVID-19 period of April/May which was so helpful as I was working from home then.

August 27, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 2 out of 5 stars

I think reviewer should have common…

I think reviewer should have common approach for reviewing assessment. Example: Even after checking normal assignment which was not prepared well got the same marks and one assignment which was very good prepared by candidate have got the same marks. there should be parameters for reviewer to assess the papers. I am not satisfied with the reviewer because feedback which was given to me in 1st paper and was the same feedback in second paper even after improvement.I would like to suggest reviewer should review considering one's efforts and not just to complete their task and get rid off. Thanks

August 27, 2020
Unprompted review
Advertisement
Rated 2 out of 5 stars

Received my Diploma via email on a word…

Received my Diploma via email on a word document. Very easy to tamper with and not professional in the slightest.

Should I expect to receive a hard copy via postal?! It is not at all clear.

Everything was great during the course. However I worked hard to achieve the grade I did and to receive an email via word attachment with my credentials held within has devalued the authentic nature of the course and furthermore, the diploma itself.

August 25, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

We are very sorry to hear of your dissatisfaction. We don’t normally send out any documents as Word documents and so we would like to investigate this for you so that we can work out what has happened. Please can you contact us directly at assessment@int-comp.org so that we can clarify what document you have received from us.

If you have passed one of our Advanced Certificate or Diploma programmes you will shortly receive a hard copy embossed certificate to recognise your achievement.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

What a great lecture

What a great lecture, an experienced professional sharing his knowledge in a clear and prompt manner. THANKS :)

August 21, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 3 out of 5 stars

Assignments are marked stricter than a university. No skills gained in investigations, intelligence or red flags.

A few things are working well with ICA: Good general content about the global AML framework and engaging knowledgeable presenters. However - no real skills in investigations, intelligence or the identification of red flags are gained in the course. ICA is also not a university, but disappointingly assignments are consistently marked stricter than a university (I've been to two). My colleagues experienced the same.

August 20, 2020
Unprompted review
Rated 3 out of 5 stars

While I give 4 stars to the overall…

While I give 4 stars to the overall course, the fact that I did not receive my certificate after 6 months of completing it, is very frustrating. I understand that Covid-19 brought a lot of changes, but it is still not an excuse for such a long wait.

August 20, 2020
Unprompted review
Advertisement
Rated 4 out of 5 stars

It’s a great association with…

It’s a great association with diversified learning programs.
Would request to ease the assessments criteria for the assignment assessment or scoring.

August 20, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had an overall good experience and your comments will be passed onto the relevant team.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

The experience has been rewarding

The experience has been rewarding. The depth of information provided has truly assisted me in building a better Compliance program.

August 20, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 3 out of 5 stars

I found the course really useful and it…

I found the course really useful and it had a positive impact on my success within my current and any future roles I may obtain. I would and already have recommended the course to colleagues as it really expanded my knowledge on the theory behind what we do as compliance professionals and put what we do day to day into context.

The reason for the 3 stars rather than the 5 is around the assignments and feedback. I found the feedback for the second assignment was not in relation to my knowledge of the subject but rather how the examiner wanted to see it presented. The feedback I received in relation to the content was not reflective of the grade that I was awarded. I tried to challenge this, however my feedback and score was not reviewed and I received a generic response to my query.

August 20, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look