Initially I had to ask for the insurance policy with Swinton to include a small bush being removed and a kitchen unit being taken out to resolve the leak under my brother's home. This was agreed. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great service had help from the very start, definitely highly recommend. Had a water leak in the house and the investigation involved 2 rooms. Decision on claim was handled promptly by Josh and paymen... See more
Company replied
From our first call to a payment conclusion-seamless no trauma. Completing the on-line claim was simply and straight forward. The concluding personal telephone call was more than just a nice touch it... See more
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Just clearing out my message box and realised I forgot to review my claim for a bathroom/kitchen leak I remember dealing with a Tom and how reassuring and helpful he was throughout the claim proc... See more
Company replied
Company details
Written by the company
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Contact info
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, United Kingdom
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
4.1
Great
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Integra Insurance Solutions Ltd.
Hi Gayle,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Tom
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Excellent service from start to finish
Excellent service from start to finish. Great customer service and very professional.
February 2, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Kerry,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
The claim was dealt with extremely…
The claim was dealt with extremely efficiently with no quibbles. A credit to Sainsbury insurance. First class and we spoke to a real person to get the claim moving. A bonus.
January 28, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Alan,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Grace
Very happy
Very professional! Fast, confident, very polite and most importantly competent at his job. Would definitely recommend integra
January 29, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Phil
Impressive
I found it great that I could talk to a real person,then every thing went very smoothly & very quick, I was kept in touch at every stage . Brilliant.
January 20, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi David,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Junayd
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Storm damage claim. …
I was kept up to date and details were given. Very happy with staff i spoke with. Direct and honest.
December 10, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Lynn,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Dan
Dreadful service
Dreadful service - we had our Home Insurance through Sainsbury's and had a major leak in the summer, bringing down our bathroom ceiling. From the start we experienced problems with Integra, the loss adjustor was slow and the works took an age to start, eventually beginning two months after the incident - there were then further delays as the builder had been given incorrect contact details for me and, when work was completed, the builder contacted me to pay the excess directly, despite my policy with Sainsbury's clearly stating that any excess would be collected by them. On querying this with Integra in October I received an email confirming my claim had been settled in full - by this time I had contacted the Financial Ombudsman with an official complaint. This week I have been contacted again by the builder as the excess has not been paid by Integra, despite two messages from them confirming my claim has been settled in full - an absolute shower. Check the small print of your policy and if Integra are mentioned, get out quick.
October 31, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Craig,
We aim to provide customers with the best possible experience, and we are sorry to hear that you are unhappy with the handling of your claim.
Our Customer Experience Team are reviewing your complaint and will be in contact once their investigations have been completed.
Regards,
Tanya
Poor communication and lack of…
Poor communication and lack of understanding and help. Wouldn’t use again.
November 6, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Chris,
We’re sorry to hear that you felt you weren’t kept informed during the process of making your claim.
Throughout our claims process we strive to ensure that you are kept up to date and know what is happening next. Improvements can always be made, and we'd like to ensure that your review is shared with the team. If you would like to make a complaint regarding this matter, please complete the complaint form on our website www.integra-ins.co.uk/contact-us/complaints.
Regards,
Liam
Claim
All done online, dealt with efficiently and very fast
My insurance is due for renewal and I will definitely be staying with this company
January 9, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Deborah,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Grace
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Very pleased
It was great service with polite and very helpful staff. Claim sorted very quickly, good communication all the time. Thank you.
October 27, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Tricia,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Nick
Hopeless
Hopeless. We have woken up to a water leak from the bathroom pouring through several parts of a newly decorated kitchen. Payment shield just referred us to Integra who have no emergency response team and have no record of our policy. Years of paying. No previous claims. First emergency and this!!! Please avoid. Thankfully our plumber is on his way. What are we playing premiums for????
Thank you for your reply. I appreciate that we do not have emergency home cover. What I don’t understand is that you did not recognise the policy number for the insurance that we DO have. How can this be?
January 3, 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Janet,
Thank you for taking the time to leave a review.
We appreciate any feedback that can help us improve our service. We’re sorry to hear that you have had a bad experience making a claim with us. I can confirm that we offer buildings and contents cover only and if you have purchased Home Emergency cover via your broker as an add on with a third party, Integra holds no information in relation to this or any other add on policies.
Paymentshield will be able to confirm if you took out any add on products when purchasing your insurance.
If you would still like to speak to us about the issue you had, please contact us at customer.experience@integra-ins.co.uk quoting your claims reference number.
Regards,
Liam
The problem was not solved
The problem was not solved. Accidental damage is covered but you placed the blame everywhere else but accidental.
Outside tap the most likely cause of the bellied pipework but would not accept it. The manhole on the drive is lower than the rest of the drive but you only reconnected the pipe, so the chamber still holds water. The manhole is lower than the pipe was, causing the disconnection, so unless the ground pushed the pipe upwards, the issue was with the chamber dropping.
March 10, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Mark,
Thank you for leaving a review for Integra.
We are really sorry to hear that you have not received a solution to your problem. We aim to meet the needs of all our customers and would like to look into this issue. Please contact us at customer.experience@integra-ins.co.uk quoting your claims reference number.
Regards,
Tanya
Reply from Integra Insurance Solutions Ltd.
Hi Martin,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
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Great smooth service
Great smooth service , answered all my questions and dealt with my claim efficiently thank you again 😊
November 17, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Maria,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Tom
Excellent help and advice
December 22, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Chris,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Junayd
Excellent communication and response
Excellent communication and response
December 3, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Ben,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Nick
Excellent service
Excellent service. Dealt with the problem straight away, everyone was helpful and polite. Really good communication all the time
December 18, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Vanessa,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Janaht
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It was efficiently done
It was efficiently done. Took the worry and stress away.
August 22, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Elaine,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Chris
A very professional and fair company.
Integra insurance company have been brilliant.
The loss adjuster and jeweller were very professional and helpful, after an upsetting, frightening and horrible burglary.
Thenks everyone involved.
October 10, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Valerie,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Junayd
Abysmal service and no communication
Due to heavy rain, my living room flooded on Nov 11th 2025. I made an on-line claim with 3xd immediately, and spoke to someone on the phone the next day. I was told that I would hear from a loss adjuster within 24 hours. A month later, I still haven’t seen him. He has appointed Red Dragon Cleaning and Restoration company and, thankfully, they are efficient. It was 3 weeks before our wet, filthy, wooden floor was taken up, despite me informing Integra that I have a lung disease (pulmonary fibrosis). Service has been abysmal, and as soon as this is settled, I will be switching to another insurance company.
December 13, 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Ann,
Thank you for your feedback.
I’m really sorry to hear that you've had a negative experience with us. If there’s anything we can do to improve your experience or put things right for you, please contact us at customer.experience@integra-ins.co.uk quoting your claims reference number.
Regards,
Tanya
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