Intellihome Reviews 29

Card payments failed for several days, though I tried three different credit cards issued by two different banks.
Ended up having to make a bank transfer instead, which is way more cumbersome, and not covered by purchase protection.

Payment took 3 days to process and the package took about 3 weeks to reach me after that. So a little under a month all in all.

Big was my joy when the shipment finally arrived. But my disappointment sky rocketed, when I discovered the order arrived with a US-plug instead of a Europlug (google the difference).
I ordered a motorization system to my blinds.

The webshop is a European webshop based in Holland. So why in the world do they ship electronics with US-plugs, that cannot be used anywhere in all of Europe?

No where on the website does it state that the product cannot be used in Europe. Why don't they simply include a converter free of charge?

I have to say it's very disappointing to wait for your order for many, many weeks, just to discover you can't use it.

Glad to see new management has made a huge difference, thank you for your help and excellent guidance, your speedy response was very appreciated .
Thank you

Much like many reviews on here, man I wish I'd found this site earlier, my experience with this company has been awful. Goods ordered a month ago. No communication. They ignore your contact us tickets. Now engaged my card issuer to get my money back. I may have just been unlucky but reading comments on here looks like there's a fair few unlucky people dealing with them

I ordererd a Zipatale und it was defect. I sended it back but no reaction since then. Had to open Paypal case to get my money back

They are professionals in keeping the funds and try not to refund. Many mails promising to refund but never keep their word.

They delivered very fast.

The aftersale is very poor. They do not respond to email or phone calls. Trying to get an update on my RMA was ignored or simply referred to their 30days period. Unfortunately Intellihome do not commit to their 30day pay-out period.

Never thought it was that difficult getting my money back.

They do not process customers orders. You can be waiting for months. No response from support. Be careful!

My goods weren't delivered (this is possible). But it was, after that, very hard to contact them. They nevered answered my mails. After multiple tries to contact them, I, finally, received the answer that they will resend the goods. Hopefully they receive their destination this time.