Interflora.fr Reviews 83,704

BEAU BOUQUET
site facile

Our experience was outlined below, but being English with only very limited knowledge of French it was very difficult, but utilizing Miscofoft CoPilot helped dramatically and ultimately the confirmation we receive of the order was as we ordered, but unfortunately your promised delivery date was not met. you also decided to deliver to a different location from the home address we had requested in Estaing.
overall because of Valentines Day proximity I understand you had a VERY busy week, so the problems we suffered is forgivable. Thank you.

The item was very nice and well presented!

Giving 2 stars just because the product looked good..it’s completely a money making scam business..the product I purchased was 1/2 the size of what it was shown on the website..which is not worth than 1/2 the price I paid..my mistake to have chosen them over local vendor ( Additionally, please note that the product shown on the website and the product delivered may have slight variations. The same has been clearly mentioned on the website) this insert was the response what I got from them..

Amazing!! It come in good condition, and at proper time, thank you!

I’m very satisfied with the service thank you for delivering the gift. And I also want to give a big thank you to the florist that delivered the flowers she was very kind

IT1102964449
I placed a flower and chocolate delivery on 14 February (Valentine’s Day).

Both your website and the confirmation email showed the order status as “Delivered.” However, the delivery was not made to my home address, which was clearly provided and confirmed during the order process, and my wife did not receive the delivery.

I later discovered that the delivery was handled by Chronopost, who delivered the order to a shop in my village instead of the correct residential address. When the shop owner explained to the delivery person that the address was this not the destination address and where my wife actually lives, the delivery person did not attempt to complete the delivery and left the items at the shop.

As a result, it was the shop owner, who had to contact my wife to inform her that the order was there. This situation was embarrassing and particularly disappointing.

Marking an order as “Delivered” on your website when it was not delivered to the correct address or recipient is misleading and unacceptable. In a service such as yours, the last mile of delivery is the most critical part of the customer experience, and in this case, it failed entirely.

Extremely disappointing experience, product is absolutely not at the expectations with poor quality and unsustainable products. Worst of all is the over exaggerated pricing! Paid 60€ for what you could get for less than 10€ in any flower corner in any basic supermarket!

Services impeccable

Quick to respond and completely settled the problem. Very much appreciated...will use Interflora again.

Le site et l’application bug a certain moment j’ai eu du mal à passer commande mais sinon bien dans l’ensemble

Best of the best

Excellent je suis satellite de se service

Flowers have not been delivered
The answer received from interflora did not help.
I log in into an account as they suggested but that does not help.
If Interflora can see my message, can they please ensure the flowers are delivered. They can contact me directly so I can provide the order number. This is really a nightmare. It is probably the last time i use interflora.

Very fast and reliable the best in the whole france

Good services